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Customer Service courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Retention, Customer relationship, Customer Care...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Retention, Customer Care, Customer satisfaction...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer relationship, Customer Service Skills, Sales Training...
- NVQ
- London
...around five core mandatory units (19 credits) and a selection of optional units (26 credits). 1. Deliver customer service 2. Understand customers... Learn about: Customer Service...
- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
... the goals by improving performance Overall team performance and management Course Contents Module I—Introduction to Customer Service Definition of Customer Service What is Customer Service Management Role and Responsibilities of Customer Service Managers How to create a customer-friendly culture How... Learn about: MS Excel, Service Management, Communication Training...
- Course
- Inhouse in London
- Intermediate
- Different dates available
- 3 Days
...and Management who are serious about using Social Media to attract new business as well as keeping in contact with existing clients and setting up... Learn about: Social Media Blueprint, Social Media, Team Training...
- Short course
- London
- Intermediate
- October
- 1 Day
...Promotion and advertising Market risk Market planning This workshop is part of the Management Series. Other workshops include: Advanced selling skills... Learn about: Market Planning, Selling skills, Marketing routes...
- Course
- London
- Different dates available
...You will study towards a number of qualifications designed for you to achieve the skills for your chosen career: Apprenticeship: NVQ-NVQ Level 2 Professional Cookery or Food & drink Service or Front Office Customer Service, Key Skills- Application of Number Level 1, Communication Level 1, ICT Level... Learn about: Office IT, Customer Service, Professional Cookery...
- Course
- Greenwich
- Intermediate
- Different dates available
...This course is designed to better students' understanding of the language found in the work environment and prepare them for work in an English speaking country or... Learn about: Work place vocabularly, Customer Service, English for Work...
- Course
- Hammersmith
- Intermediate
- 1 Day
...Target audience Facilities and maintenance managers, practitioners and officers. Operations managers, executives and staff. Those entering FM who... Learn about: Practitioners and officers, Staff Training, Staff and Customers...
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Thinking to be a hotel receptionist, then go for Reception Academy I tam sure you will appreciate .The institute instructors and staff are extremely pleasant and always prepared to help,specialy our educator Pierre.
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I am extremely happy that I join this course at Reception Academy, Ramin, the mentor is a fantastic person who always help everybody and offer his encounters in hospitality field. I've got work offer on the fulfillment of the course. I propose it to everybody who is hoping to begin a career in hospitality industry.
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I’m deeply thankful with Reception Academy and Ramin, my instructor, since he is the best. I would like to attend more classes, learning is great!
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- Short course
- City Of London
- Beginner
- Different dates available
- 10 Days
... of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers... Learn about: English Food, Business English, Intermediate English...
... of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers... Learn about: English Food, Business English, Intermediate English...
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Thinking to be a hotel receptionist, then go for Reception Academy I tam sure you will appreciate .The institute instructors and staff are extremely pleasant and always prepared to help,specialy our educator Pierre.
← | → see all
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I am extremely happy that I join this course at Reception Academy, Ramin, the mentor is a fantastic person who always help everybody and offer his encounters in hospitality field. I've got work offer on the fulfillment of the course. I propose it to everybody who is hoping to begin a career in hospitality industry.
← | → see all
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I’m deeply thankful with Reception Academy and Ramin, my instructor, since he is the best. I would like to attend more classes, learning is great!
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To summarize, I have learnt a lot about luxury and design in a short period of time.
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This course has been an immersive experience into luxury strategies, communication developments and product design.
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Creating a new product line for a luxury brand allowed me to apply the knowledge learnt in course. It was excellent, and I think the content and whole experience was enhanced because it was taught by Dr. Portanier himself! A real inspiration.
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- Course
- London
- Intermediate
- Different dates available
- 5 Days
...the correct visa if required for entry into the UAE. If we send you an email telling you to present your passport to us,please ignore this email as it does not apply to... Learn about: Product Design, IT Project Management, Communication Training...
...the correct visa if required for entry into the UAE. If we send you an email telling you to present your passport to us,please ignore this email as it does not apply to... Learn about: Product Design, IT Project Management, Communication Training...
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To summarize, I have learnt a lot about luxury and design in a short period of time.
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This course has been an immersive experience into luxury strategies, communication developments and product design.
← | → see all
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Creating a new product line for a luxury brand allowed me to apply the knowledge learnt in course. It was excellent, and I think the content and whole experience was enhanced because it was taught by Dr. Portanier himself! A real inspiration.
← | → see all
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Customer satisfaction, Customer Relationship Management, Customer Service...
- Course
- City Of London
... location and design Delivery Channels – the different ways that customers can interact with the bank Product creation, marketing and selling Customer segments and experiences Staff recruitment, training and performance development Understand the process for developing new Products from need-identification... Learn about: Customer relationship, Commercial Banking, Change Management...
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Their selection process for employees is premium which is why, their company remains the top choice and I would say they are best in their work, and so are their courses. Everything is perfect about this place.
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- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
... and activities to demonstrate how most situations involving customer service inquiries can be dealt with. By completing this course, participants will be able to: identify the different elements and aspects of Customer Relations and Servicing; have a proper understanding of Customer Behaviour and Needs and... Learn about: Key Accounts and Customer Service, Customer demands, Problem Solving...
... and activities to demonstrate how most situations involving customer service inquiries can be dealt with. By completing this course, participants will be able to: identify the different elements and aspects of Customer Relations and Servicing; have a proper understanding of Customer Behaviour and Needs and... Learn about: Key Accounts and Customer Service, Customer demands, Problem Solving...
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Their selection process for employees is premium which is why, their company remains the top choice and I would say they are best in their work, and so are their courses. Everything is perfect about this place.
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- Training
- Londonand4 other venues
- Birmingham, Wembley, London, City Of London
- Beginner
- Different dates available
- 6 Months
...invoice containing CIS element Understanding reverse charge and processing invoice containing reverse charge element Identifying errors and performing... Learn about: Customer Service, Sales Training, Customer satisfaction...
- BTEC
- London
- Different dates available
- 5 Days
...for the Private Security Industry 2 Delivering Physical Intervention Skills Training ( )This course is a Level 3 and is acceptable for trainer who deliver... Learn about: Physical Intervention, SIA Training, Customer Service...
- Course
- London
- Different dates available
...; knowledge sessions, to bring your experiences and learning to life; regular 1:1 to discuss how you are progressing and setting targets. Qualifications:- At the initial level you will cover customer service, selling and product knowledge, merchandise handling, storage and display. You will also maintain... Learn about: Team Training, Sales Training, Customer Service...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...new business is a constant and never-ending process. No matter how good you and your products are, in business, you simply can't rest on past laurels... Learn about: Effective Communication, Communication Skills, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer relationship, Customer Care, Customer Manager...
- Short course
- Hammersmith
- 2 Weeks
...Management Types of maintenance Planned programme and planned survey Space management New builds and maintenance Sustainability, Use of Resources and Sustainable... Learn about: Administration System, Facilities Management, Staff management...
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This multi week course of Hotel Receptionist in Reception Academy is full of practical exercises making you feel like genuine front desk agent. All educator was very proficient, learned and extremely motivational.Special thanks to Daniel for his exceptional way of teaching & advises.
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Reception Academy was the best choice what I've ever constructed .Thank you to each one who I met in last four weeks, especially to my mentor Pierre.& likewise to Andrew, Anna and Mr Gizmo. I took in a great deal and I prescribe to everybody who needs to works in hospitality.
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I thank you to our superb instructor Pierre for information and inspiration shared with us.
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- Short course
- City Of London
- Beginner
- September
- 20 Days
...(paid-in-full discounted rate or instalment rate) - Enter your details (including payment details) - You will receive an email confirmation of booking... Learn about: Multiple Bookings, Customer Service, Basic IT...
...(paid-in-full discounted rate or instalment rate) - Enter your details (including payment details) - You will receive an email confirmation of booking... Learn about: Multiple Bookings, Customer Service, Basic IT...
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This multi week course of Hotel Receptionist in Reception Academy is full of practical exercises making you feel like genuine front desk agent. All educator was very proficient, learned and extremely motivational.Special thanks to Daniel for his exceptional way of teaching & advises.
← | → see all
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Reception Academy was the best choice what I've ever constructed .Thank you to each one who I met in last four weeks, especially to my mentor Pierre.& likewise to Andrew, Anna and Mr Gizmo. I took in a great deal and I prescribe to everybody who needs to works in hospitality.
← | → see all
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I thank you to our superb instructor Pierre for information and inspiration shared with us.
← | → see all
- Course
- London
- Different dates available
- 5 Days
...how I look and judge things. Polly was so nice & very informative about styling, she passed it on to us so opening which was greatly appreciated... Learn about: Fashion Styling, Team Training, Quality Training...