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Distance and online learning Customer Management courses
- Training
- Online
- Beginner
...Customer Service Client compliments, complaints or feedback, be they encouraging or discouraging, are always a good means of collecting business data and information. Every business faces various levels of client satisfaction at different phases of the business cycle while selling products... Learn about: Service level management, Service Operations, Basic Skills...
- Training
- Online
- Beginner
... and the essential point of contact with the customers. Workers have a major role to play with customers to render them loyal to and reliable for their organisation. In the event of poor service, the point is not to judge your representatives’ performance but to work out the reasons for it. Workers in a service... Learn about: Customer Service Empowerment, Customer Service Empowerment & Ownership, Service Management...
- Training
- Online
- Intermediate
... the telephone requires powerful customer care preparation which enables you to build up a customer care or ‘Customers First' attitude to deliver a good service adequately and reliably. The ability to control the call and guide it in a positive way is one of the key skills of a telephone professional. This unit... Learn about: Customer Service, Telephone management, Communication Skills...
- Training
- Online
- Beginner
...Customer Service Effective Communication is essential for the improvement of an association. It encourages managers to perform the fundamental tasks of Organising, Management Planning, Motivating and Controlling. Hence, it can be assumed that effective communication is the backbone... Learn about: Customer Service Effective Communication, Communication Training, Effective Communication...
- Training
- Online
- Beginner
... provides more opportunities for engaging with the more profitable customers of the organisation. You can invest more energy, more money and more efforts on those customers worth retaining. Generally, profitable customers are easily targeted business clients as there is already an existing relationship... Learn about: Unprofitable Customers, Customer Service, Customer Services...
- Short course
- Online
- Beginner
.... Which sounds easier said than done, but is surprisingly achievable with an intelligent approach. This insightful course has been designed for anyone working in a customer service capacity, along with business owners, managers and staff trainers. Explore the true value and importance of long-term customer... Learn about: Customers care, Customer Service and Customers, Customer Service...
- Short course
- Online
- Beginner
... the absence of body language has a significant impact on both message delivery and interpretation. Those working in telesales, customer service or similar capacities of any kind may find this introductory course particularly insightful... Learn about: Body Language, Verbal Communication, Communication Training...
- Training
- Online
- Beginner
...The key to obtaining information about consumers’ needs, requirements and expectations is their feedback, which is not only a source of data and information about customer but is also a way of managing and improving the quality of goods and services especially customer service. Feedback... Learn about: Effective Communication, Service Management, Management skills...
- Short course
- Online
- Beginner
... skills will enable you to develop a strong initial introduction by attaining trust and establishing credibility. Effective communication and commanding problem-solving skills are the most essential requirements for customer service staff. Call centre representatives must be able to listen... Learn about: Verbal Communication Techniques, Customer Service, Communication techniques...
- Short course
- Online
- Beginner
... what they really think about your business. This insightful unit offers a complete introduction to understanding your customers to derive sales, as well as identifying them and meeting their needs. The unit defines the customer and client and explains the relationship between them. The content covers... Learn about: Customers care, Customer Service, Understanding Your Customers Expectations...
- Course
- Online
- Beginner
.... Explore a series of customer behaviour considerations, along with how to strategically offload customers that are costing your business money... Learn about: Customer Care, Customer Retention, Customer Service...
- Course
- Online
- Beginner
... journey is influenced not only by those they come into contact with, but also every employee and manager across the entire business. For a customer service strategy to work therefore, absolutely everybody needs to be on the same page. One united workforce, working towards the same goals and targets... Learn about: Excellence Strategy, Service Management, Services marketing...
- Training
- Online
- Beginner
..., and speaking skills that are the most fundamental part of a communication process. Digitization in the modern business world and integration of digital communication has reduced the importance of telephone communication but still it is playing a significant role in direct communication with customers. Research... Learn about: Effective Communication, Telephone assistance for Management, Communication Training...
- Course
- Distance Learning
- Intermediate
- 12 Months
... who wish to gain an understanding of principles and practice of Customer Relations... Learn about: Customer Manager, Customer Care...
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It is little hard to understand as a less assignment including the learning park but everything is going well.
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- Course
- Online
- Intermediate
- 48 Weeks
...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition... Learn about: Customer Retention, Customer Service Skills, Telephone Skills...
...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition... Learn about: Customer Retention, Customer Service Skills, Telephone Skills...
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It is little hard to understand as a less assignment including the learning park but everything is going well.
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My experience was exceptional and I really enjoyed it.
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- Course
- Online
- Intermediate
- 48 Weeks
...The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations... Learn about: Customer Retention, Difficult Customers, Customer Manager...
...The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations... Learn about: Customer Retention, Difficult Customers, Customer Manager...
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My experience was exceptional and I really enjoyed it.
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If you need to know the basic understanding of leadership then this is an amazing course.
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- Course
- Online
- Intermediate
- 48 Weeks
... customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers. Course Benefits... Learn about: Customer Service, Customer Service Skills, Communication Training...
... customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers. Course Benefits... Learn about: Customer Service, Customer Service Skills, Communication Training...
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If you need to know the basic understanding of leadership then this is an amazing course.
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- Course
- Online
- Intermediate
- 9 Months
- Virtual classes
- Support service
- Online campus
...hese learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer... Learn about: Customer Retention, Resolve customers’ problems, Professional development...
- Course
- Online
- Intermediate
- 9 Months
- Virtual classes
- Online campus
- Support service
...The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is... Learn about: Social Media, Principles of customer service, Make telephone calls...
- Course
- Online
- Intermediate
- 9 Months
- Virtual classes
- Support service
- Online campus
...The aim of this qualification is to develop learners’ knowledge of Customer Service. It provides an insight into the principles of customer service and will aid career development by providing knowledge and understanding of working in this sector... Learn about: Customer Service, Customer Management, Customer Service Role...