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Distance and online learning Customer Management courses
- Course
- Distance Learning
- Different dates available
- Personal tutor
- Support service
... whilst working is demanding, we recognise this and have designed a range of flexible programmes offering a flexible approach to enable students to develop a range of academic, professional and personal management skills... Learn about: Reception Lead, Supervisory Management, Reception Services...
- Course
- Online
- Different dates available
...with organisations to achieve their goals. Learning Outcomes Improves how Careers Move and Handling clients maximising comfort Awareness of individuals... Learn about: Moving and Handling...
- Course
- Online
- Different dates available
.... From there, we take a blank workbook, and start building our CRM system. By the end of the course, we will have a fully functional CRM system which can filter data, run queries, generate pivot table reports, and much more! Harness the power of Excel and combine it with your customer data to unleash an easy to use... Learn about: Sales Training, MS Excel...
- Course
- Online
- Different dates available
...This course is about helping you recognise what you want and how you can go about getting what you want and you so much deserve. This first module is dedicated to your... Learn about: Communication Training...
- Course
- Online
- Different dates available
...individual’s needs and wishes, and involving them in the decision making process is emphasised Health and safety risks to clients and care workers... Learn about: Moving and Handling...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical three-day workshop... Learn about: Negotiation Skills, Improve Communication, Communication Training...
- Course
- Online
- Different dates available
...Understanding continence care 6. Principles of supporting sleep This course is available in several learning styles: • Online assessment – work through... Learn about: Health Management, Care Management, Care Education...
- Course
- Distance Learning
- Different dates available
.... Studying for a professional qualification whilst working is demanding, we recognise this and have designed a range of flexible programmes offering a flexible approach to enable students to develop a range of academic, professional and personal management skills... Learn about: Dental Health, Practical Reception Skills, Administrative Services...
- Course
- Online
- Different dates available
...Navigation and Controls: These self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime... Learn about: CPD Short course, CPD Accredited Online Course, 24x7 CPD Accredited...
- Course
- Online
- Different dates available
... available to every customer including right to choose, right to be informed, right to safety, right to basic needs and so on How sale and purchase agreements work and what to do in case of violation of contract How to identify unfair business terms and what to do if you are a victim of unethical practices... Learn about: Online Course, Consumer rights, Consumer Rights Awareness...
- Course
- Online
- Intermediate
.... The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer... Learn about: Customer Service, Customer Manager, Customers care...
- Course
- Online
- Beginner
... for organisations and customers You will learn how to determine and manage developmental roles that have the greatest impact on... Learn about: Customer Services, Service Excellence Management, Customer relationship...
- Training
- Online
- Beginner
... and a customer. The impact of CRM has developed from basic customer service to an incorporated solution which sets up a level of trust in developing durable relationships and recognising more business opportunities. A positive relationship begins with good planning. Regardless of whether you are developing a... Learn about: Customer Service, Service Management, Customer Retention...
- Course
- Online
- Beginner
...Course Material All course materials are included in the course price. All your study material will be available on our learning management system... Learn about: Customer Retention, Customer Care, Customer Service...
- Course
- Online
- Beginner
... customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer... Learn about: Customer Service, Customer Care Skills, Customer Service Skills...
- Training
- Online
- Beginner
... will recommend his friends to consider your products and he may become a loyal customer of your company; moreover, customers will pay more for outstanding service. This unit provides a comprehensive introduction to the complaints-handling procedure and its benefits for an organisation. It also describes... Learn about: Customer Service, Customer Service Complaint Handling, Quality Improvement...
- Short course
- Online
- Beginner
... to develop your brand’s customer service mission and vision, in order to map out the ideal strategy for your business. Explore the value of establishing a customer-focused culture, along with the important role each and every member of the workforce plays in delivering a flawless customer experience... Learn about: Developing Customers Services Strategy, Developing Customer Services, Developing Customer Service Strategy...
- Course
- Online
- Beginner
... relationship and the importance of active listening. Discover what it takes to delight every customer and nurture invaluable brand loyalty... Learn about: Customer Care, Customer Relationship Management, Customer database...
- Course
- Online
- Beginner
... a customer-centred organisation, how customer service is constantly evolving and why every business should focus on developing long-term customer relationships... Learn about: Customer Service, Customer relationship, Customer Retention Strategy...
- Course
- Online
- Advanced
... for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's... Learn about: Service Excellence, Service Helpdesk, Services marketing...