Distance and online learning Customer Management courses

...Topics Include: Customer Relationship Management: Principles Customer Relationship Management Concepts Customer Relationship management Drivers Building... Learn about: Customer Manager, Customer Service, Customer satisfaction...

...in a targeted manner. Finally, you will learn about self-service technologies (SSTs) and co-creation of business services and how these methods are... Learn about: Customer Relationship Management, Customer relationship, IT Management...

...Call or email for an immediate quotation for your companies training requirements now! The Empowerment Process – What empowerment is and why people need to be empowered... Learn about: Customer Care...

...modern and innovative learning environment, the College is well equipped to ensure that students have the best facilities and resources to help develop... Learn about: Customer Service...

...of professional subjects, such as project management, business management and entrepreneurship, HR, web design, psychology, customer service... Learn about: Service Techniques, Customer skills, Customer Service...

...Example of optional units: • give customers a positive impression of yourself and your organisation • go the extra mile in customer service • build a customer... Learn about: Customer Service...

...Call or email for an immediate quotation for your companies training requirements now! The following course, offered by Training World 'A World of Training!'... Learn about: Customer Care...

...by the Society for Serviceology. What you'll learn Basic understanding of the culture of customer service Basics of customer service research How to critique... Learn about: Customer Service...

...one, where the process management approach is needlessly complicated - to make his point. He concludes that quality should not just be confined to products and services...

...Win the hearts of your customers and build long-term, stable bond with them Customer Relationship Management is suitable for anyone who want to gain extensive knowledge... Learn about: Customer relationship, Customer Relationship Management, Customer Retention...

...will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful... Learn about: Customer Care...

...become more proficient at providing friendly and effective customer service. Module Title Module 1: Course Navigation Module 2: Customer Service Basics Module... Learn about: Retail Industry, Public Sector, Customer Service...

...this highly watchable training programme, using real customers, is ideal for new recruits and can also be used as a refresher. The key outcomes...

...How to determine, understand and evaluation a customer’s needs; The importance of active listening and how to apply this skill when dealing with customers... Learn about: Customer Service...

...How Everybody in the Organisation Can Affect Customer RelationshipsAll of our trainers are experts in their field. Your training will be second to... Learn about: Customer Care...

...9:15: - Arrival time9:30: - Training starts11:00: - Mid-morning break1:00: - Lunch break (one hour)3:15: - Mid-afternoon break4:30: - Wrap up... Learn about: Communication Training, Customer Service...

...the rep gains the confidence to deal with customers and turn the difficult situations into positive ones. A course guide for trainers and line managers...

...and skills in the workplace. For an Intermediate apprentice these skills could involve communicating with customers, building relationships with customers... Learn about: Skills and Training, Customer Service, Team Training...

...understanding of customer service • Demonstrate understanding of the rules that impact on customer service. Example of optional units • Give customers... Learn about: Customer Service...