Distance and online learning Customer Service courses

...Process information about customers Deal with gaps, errors and irregularities in information Deal with customers using bespoke software Use questioning... Learn about: Deal with gaps, Standards of conduct in public service, Data security...

...deliver training programmes using your customer service seminar resource on two separate occasions to a minimum group size of six attendees... Learn about: Career Development, Customer satisfaction, IT Development...

..., professional customer service workforce that strives to build customer loyalty. This course discusses professionalism and why it is important for providing excellent customer service... Learn about: Social Skills, Customer Care, Communications Planning...

...The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. LEARNING OUTCOMES... Learn about: Customer relationship, Customer Relationship Management, Customer Service Skills...

...to difficult customers Court Ushering in Her Majesty's Courts and Tribunals Service HMCTS IT systems for Court Ushers Optional units Court ushering in the Crown Courts... Learn about: Customer Service, Customers face, Difficult Customers...

...Develop your skills in customer service and learn what it takes to gain and maintain customer satisfaction. Suitable for: This course is suitable for those... Learn about: Skills and Training, Social Skills, Customer Service Skills...

...•Recall the strategic advantages of exceptional service •Identify how to develop intelligence in others •Define the SWOT analysis •Recognize the role of... Learn about: Telephone Skills, Communication Skills, Communication Training...

...team performance Applying decision making techniques... Learn about: Event Planning, Team Training, Leadership Styles...

... learners to basic elements of customer service... Learn about: Basic IT training, Social Media, Customer Service...

...improvement of retail operations within own area of responsibility Manage the prevention of wastage and loss in a retail environment Produce staffing schedules... Learn about: Customer Service, Quantitative Methods, Team Training...

...range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation... Learn about: Customer Service, Problem Solving...

...Promote a retail store’s credit card to customers in a retail environment Provide service to customers in a dressing room in a retail environment Promote... Learn about: Customer Service, Retail Sales, Products Retail...

... setting and how to identify the difference between mediocre and exceptional customer service... Learn about: Telephone Skills, Persuasion Skills, Client satisfaction evaluation...

...Policy Managing Quality and Service Delivery Managing Finance in the Public Sector Managing Stakeholder Engagement Leadership and Management Optional units... Learn about: Risk Management, Human Resource management, Human Resource...

.... This course shows how to overcome these obstacles to ensure every customer receives the service they deserve... Learn about: Conflict Management, Persuasion Skills, Problem Solving...

...Students will be introduced to the many different aspects of international business in today’s world. Embarking on the qualification they will be exposed... Learn about: Personal Development, Management in Business, Principles of business...

... their needs, and are willing to build a positive relationship with them. Companies that invest in creating a strong service-oriented culture are more likely to deliver exceptional customer service; this in turn becomes a strategic advantage for the company. This course discusses exceptional customer service... Learn about: Customer Service...

...Global Tourism and Hospitality Marketing Employee Engagement Training and... Learn about: Diploma in Hospitality, Food safety, Hotel House Keeping...

... their mission and objectives, and do well on satisfaction surveys. This course introduces learners to elements of customer service in the healthcare setting... Learn about: Customer Service in Care Facilities, Customer Care, Customer Service...

...This 120 credit diploma programme has been designed to offer a broad range of skills and knowledge for direct application in the workplace, based on contemporary... Learn about: Employee Engagement, Hotel Management, Training and CPD...