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Distance and online learning Telephone Skills courses
- Short course
- Online
- Intermediate
- Different dates available
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
- Course
- Online
- Intermediate
- Different dates available
... the telephone and where it fits into your sales and marketing mix. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College... Learn about: Telephone management, Telephone answering, Television Directing...
- Course
- Online
- Intermediate
- Different dates available
- Online campus
- Delivery of study materials
- Support service
- Virtual classes
... Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop... Learn about: Customer Service, MS Excel, Personal Development...
- Course
- Online
- Different dates available
- 1 Year
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Sales by Phone, Communication techniques, Telephone Communication...
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Virtual classes
- Delivery of study materials
- Support service
...Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative... Learn about: Telephone Skills...
- Course
- Distance Learning
...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Telephone Skills, Skills and Training...
- Course
- Distance Learning
...To give all staff members the skills to use the telephone effectively in a business context...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Delivery of study materials
- Online campus
- Virtual classes
- Support service
...What Will the Course Teach Me? You’ll focus on a variety of techniques you can use to make sales on the telephone. These include identifying... Learn about: Sales Training...
- Course
- Online
- Intermediate
- Different dates available
... demand for individuals proficient in customer service and satisfaction, skills that are often scarce, we have developed a comprehensive course. This initiative aims to empower human resources with exceptional customer support capabilities and furnish business owners/managers with essential knowledge... Learn about: Customer satisfaction, Customer Service, Customer Care...
- Short course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Support service
- Virtual classes
- Online campus
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Care...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Service Skills, Effective Communication, Customer Service...
- Short course
- Online
- Different dates available
- 1 Day
... a professional an image of the organization. Suitable for: This course is suitable for anyone who wants to learn the basic telephone skills... Learn about: Skills and Training, Effective Communication, Telephone Skills...
- Short course
- Online
- Intermediate
- Different dates available
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
... impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates... Learn about: Best Practice, Call Centre...
- Course
- Online
- Different dates available
... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Communication Training, Customer Service...
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Case Study, Defining Buying Motives, Getting Beyond the Gate Keeper...
- Course
- Online
- Different dates available
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course. Providing excellent customer service can help your business... Learn about: Types of Questions, Customer Service, Key Steps...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Support service
- Virtual classes
... interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course. This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Warm Calls, Sales by Phone, Communication techniques...
- Course
- Online
- Intermediate
- Different dates available
...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Customer care operatives, Sales Techniques, Sales Process...
- Course
- Online
...To give all staff members the skills to use the telephone effectively in a business context...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
... the necessary skills to perform effectively in this field. The Professional Telephone Receptionist Course Course is organized into 13 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
...Dealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services... Learn about: Telephone Skills, Telephone answering, Improve Communication...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
... and words effectively and structuring telephone calls... Learn about: Customer Service, Customer Care, Telephone Skills...