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Distance and online learning Telephone Skills courses
- Short course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Support service
- Online campus
- Delivery of study materials
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Care...
- Course
- Online
- Different dates available
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course. Providing excellent customer service can help your business... Learn about: Phone Etiquette, Key Steps, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Verbal Communication, Call Centre, Telephone Communication...
- Course
- Online
- Different dates available
... studies and proven techniques to allow you to confidently deal with any professional telephone interaction... Learn about: CPD course, CPD Accredited, CPD Accredited Online Course...
- Course
- Online
- Different dates available
... etiquette, tactful responses and also you will be learning about the example of telephone etiquette... Learn about: Soft Skills...
- Course
- Online
- Different dates available
... or angry callers Handling interoffice calls and voicemail messages Methods of training employees How to correct poor telephone etiquette ADVANTAGES OF THIS COURSE Learn how to handle any telephone conversation, no matter what way the conversation flows Transferable phone skills that can be taken... Learn about: Telephone answering, Communication Training, Online Course...
- Short course
- Online
- Advanced
- Different dates available
- 1 Day
... course work is required for this telephone training course, however it will be interactive. Suitable for: New or existing staff... Learn about: Effective Communication, Customer Service Skills, Customer Care...
- Course
- Online
- Different dates available
... about telesales in general, you will also obtain the skills and information to succeed in your chosen field and enhance your earning capabilities.Introduction to the Achieving Sales on the Telephone Course... Learn about: Business skills, Time management, Customer Services...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Online
- Beginner
- Different dates available
...This exciting “Listen and learn” course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. Through listening and comprehension exercises you can continue your professional development and career progression from the comfort of your own home... Learn about: Reception Skills, Communication Skills, Communication Training...
...This exciting “Listen and learn” course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. Through listening and comprehension exercises you can continue your professional development and career progression from the comfort of your own home... Learn about: Reception Skills, Communication Skills, Communication Training...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
← | → see all
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
← | → see all
- Training
- Distance Learning
...This programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. Suitable for: this course is suitable for anyone who is interested in executive office skills...
- Training
- Distance Learning
...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. Suitable for: suitable...
- Course
- Online
- Intermediate
- Different dates available
..., and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Certificate in Telemarketing (Level 3), Sales Training, Sales Marketing...
- Training
- Distance Learning
...This programme is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively. Suitable for: this course is suitable for abybody who is interested in effective communicating...
- Course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Support service
- Virtual classes
- Online campus
...Nowadays, jobs in call centres is a very appealing and wanted job. Young generations are looking for call centre jobs because it requires minimal start experience, offers high salary and rewards and gives incentives to develop your communication skills. A quality course on call centre training... Learn about: Communication techniques, Taking messages, Communication Training...
- Course
- Online
- Different dates available
...of products or services and as established by the CCNL, the contract is also governed by Article 2103 of the Italian Civil Code, representing a specific assignment of office... Learn about: Office IT, Sales Training, Ms Office...
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
...It will enable the user to Define BPO and identify its types, Describe BPO benefits and limitations, Describe the BPO Life Cycle, Describe the initial study related to... Learn about: Call Centre, Effective Communication, Voice Modulation...
- Vocational qualification
- Online
- Different dates available
- 1 Year
...Introduction to Information Technology DST12 -Computer Fundamental Hardware & Software DST13 - MS Ofice Pakage DST14 - Programming in C DST15... Learn about: Software architecture, Software Marketing, Technology in Management...
- Course
- Online
- Intermediate
- Different dates available
... and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Sales Training, Communication Training, Customer Service Skills...
- Course
- Online
- Intermediate
- Virtual classes
- Delivery of study materials
- Support service
- Online campus
...their career in this sector and want to gain in-depth knowledge of retail management. This Retail Advisor course opens a brand new door for you to enter... Learn about: Retail Selling Process, Components of Retailing, Classification of Retailers...
- Course
- Online
... etiquette may be the difference between an average and exceptional customer service experience. This course discusses the role telephones play in the customer service industry... Learn about: Skills and Training, Customer Service, Telephone Skills...
- NVQ
- Distance Learning
- 6 Months
... is for experienced call centre agents and Customer Service Officers and Team Leaders. It provides certification in a broad range of skills for contact centres...
- NVQ
- Distance Learning
- 6 Months
... and abilities in contact centres and customer service skills...