Assertiveness courses

...results from their interaction with others, whether internal upward or downward management or communication with clients. This practical two-day programme... Learn about: Work climate, Human Behaviour, Influencing Skills...

...This course is ideal for anyone who feels they don't get their message across, particularly newly appointed managers who wish to make an impact. Persuading...

...Anyone whose role involves delegating work to other staff. What you can gain: Skills to help you both delegate effectively and motivate your staff...

...decision-making within teams, staff groups and wider business relationships. Practical Influencing Skills and Strategies is designed for Executives...

...on side and for those in a sales or account management role who are dealing with potentially difficult customers or situations. This course is for anyone...

...What is it about Recognition of what should and shouldnÂ't be delegated The ability to empower and develop individuals Competence in techniques to overcome...

...Negotiation is certainly not restricted to formal activities such as purchasing or selling: indeed anyone within an organisation can find themselves negotiating...

...own influencing style and that of others. They will be empowered to influence effectively and appropriately, through new skills, increased confidence...

...Managers who have to communicate with people and want to learn how to make the message stick! People working for an organisation where communications...

...members wishing to improve their delegations skills. Delegating Effectively Effective delegation is a key management skill but one that many managers...

...response time and handle awkward questions. Verbal communication skills are essential in today's business environment both formally and informally...

...around them in a more powerful way. Influencing in practice Analysing influence Trust and rapport What we do and what we say Drivers and motivation Influencing... Learn about: Confidence Training, Delegating Skills, Assertiveness Training...

...or portrayed an attitude that's offhand. Worse it could be your own organisation. Everyone who has to professionally address "challenges" from unhappy customers...

...Partners, senior managers and anyone involved in negotiations. Negotiation Skills for Professionals Who should attend Partners, senior managers and anyone involved in negotiations...

...for achieving successful outcomes. Course Content The importance of planning and preparation The advantages and disadvantages of traditional forms of negotiation...

...With that said, learning a few strategies to manage these difficult situations can help. You will certainly find the more prepared you are to handle challenging negotiations... Learn about: Difficult People...

...However all people need to develop the ability to influence those around them in order to simply "get the job done". Course Content What is influence and how does it work?...

...Many poor communicators are unaware of their deficiency until they ask questions themselves. The explanation of effective communication techniques provided...

...PAs and secretaries who need to communicate effectively with many departments and have a responsibility for conflict handling and negotiation. Who is...

...This course will equip each delegate with the skills to control every type of conversation, influence without authority and improve quality of relationships and productivity... Learn about: Communication Skills, Communication Training, Overcome negative blocks...