-
All
-
Online
-
Filters
Customer Management courses
- Training
- Londonandanother venue.
- London
- Intermediate
- 1 Day
...managers of product managers and other executives introducing product management as a discipline into their organisations who have little formal knowledge of product management... Learn about: Product Development, Product Managers, Product Materials...
- GCSE
- Huntington
- Different dates available
...Overview The apprenticeship comprises the following qualifications: NVQ Certificate in Contact Centre Operations Certificate in Contact Centre Operations... Learn about: Sales Training, Skills and Training, Communication Training...
-
I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
← | →
-
Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
← | →
- Course
- London
- Different dates available
...solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize... Learn about: Customer Service Environment, Customer Manager, Customer relationship...
...solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize... Learn about: Customer Service Environment, Customer Manager, Customer relationship...
-
I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
← | → see all
-
Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
← | → see all
-
My course material came right at my doorstep. I could kick start right away and got the assistance of my great tutor Maria. Her assessment was quite promising and this motivated me to perform more. I submitted each module and had a prompt reply instantly. For me NCC is quite approachable and appropriate to my current job. I am going to go for my third course as well with NCC.
← | →
-
I have loved being a part of this course. It is useful that I can reach to my mentor whenever required. It is perfect as it can be done along with my present engagements. I would endorse NCC home learning to others.
← | →
-
This is an incredible organization. It can be difficult to learn occasionally with job and family arrangements, but NCC Home Learning is quite helpful. You are not forced to finish the work, it can be done at your own speed. The trainers and Sally are prompt to reply to problems and doubts and are accessible to assist. I would completely endorse NCC.
← | →
- Course
- St Helens
- Different dates available
...therefore registration fee, certification fee and full tutor support is included in the course price for you. Module 1: Recognising Customers Module... Learn about: Customer Service, Customer Care...
...therefore registration fee, certification fee and full tutor support is included in the course price for you. Module 1: Recognising Customers Module... Learn about: Customer Service, Customer Care...
-
My course material came right at my doorstep. I could kick start right away and got the assistance of my great tutor Maria. Her assessment was quite promising and this motivated me to perform more. I submitted each module and had a prompt reply instantly. For me NCC is quite approachable and appropriate to my current job. I am going to go for my third course as well with NCC.
← | → see all
-
I have loved being a part of this course. It is useful that I can reach to my mentor whenever required. It is perfect as it can be done along with my present engagements. I would endorse NCC home learning to others.
← | → see all
-
This is an incredible organization. It can be difficult to learn occasionally with job and family arrangements, but NCC Home Learning is quite helpful. You are not forced to finish the work, it can be done at your own speed. The trainers and Sally are prompt to reply to problems and doubts and are accessible to assist. I would completely endorse NCC.
← | → see all
-
I did two courses with them first one was good but this time I feel its not as good as I was expecting. They're lacking on customer service front. I had to chase them but they don't care to follow up.
← | →
-
Great testing sites, all you need is to get qualify IT Team. Good experience above all thanks for everything.
← | →
-
The course was good and I had a great time in all.
← | →
- Short course
- Hammersmith
- September
- 1 Week
...whether in a marketing department, the sales force or the service centre. It is also targeted to contemporary CRM professionals who sell products or services... Learn about: Sales Training, Customer Manager, Customer relationship...
...whether in a marketing department, the sales force or the service centre. It is also targeted to contemporary CRM professionals who sell products or services... Learn about: Sales Training, Customer Manager, Customer relationship...
-
I did two courses with them first one was good but this time I feel its not as good as I was expecting. They're lacking on customer service front. I had to chase them but they don't care to follow up.
← | → see all
-
Great testing sites, all you need is to get qualify IT Team. Good experience above all thanks for everything.
← | → see all
-
The course was good and I had a great time in all.
← | → see all
-
It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
← | →
-
I really liked the participatory aspect of the training. I learned much that will be very useful for my new job.
← | →
-
I have learned many new things which have reshaped my thinking. I am going back to my workplace well equipped. Thank you.
← | →
- Short course
- London
- Intermediate
- October
...care and managing “difficult” customers, more effectively and confidently, are also part of the contents. If you want to be part of this training... Learn about: Communication Training, Face to Face, Dealing With Stress...
...care and managing “difficult” customers, more effectively and confidently, are also part of the contents. If you want to be part of this training... Learn about: Communication Training, Face to Face, Dealing With Stress...
-
It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
← | → see all
-
I really liked the participatory aspect of the training. I learned much that will be very useful for my new job.
← | → see all
-
I have learned many new things which have reshaped my thinking. I am going back to my workplace well equipped. Thank you.
← | → see all
-
A certificate in customer service management is the best course! Again from the top world institution like Cambridge is a chance not to waste.My advice go for it to better your future
← | →
- Course
- Online
- Intermediate
- Different dates available
...enhance your customers’ satisfaction apply management principles in your performance to provide quality services By the end of this course, you should be able... Learn about: Customer satisfaction, Quality Training, Great Customer Service...
...enhance your customers’ satisfaction apply management principles in your performance to provide quality services By the end of this course, you should be able... Learn about: Customer satisfaction, Quality Training, Great Customer Service...
-
A certificate in customer service management is the best course! Again from the top world institution like Cambridge is a chance not to waste.My advice go for it to better your future
← | →
-
I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
← | →
- Course
- Online
- Intermediate
- Different dates available
...needs for successful operation. HR functions are also performed by line managers who are directly responsible for the engagement, contribution... Learn about: Customer Retention, Customer Service Skills, Workflow Management...
...needs for successful operation. HR functions are also performed by line managers who are directly responsible for the engagement, contribution... Learn about: Customer Retention, Customer Service Skills, Workflow Management...
-
I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
← | →
-
Although it was a bit confusing how the exams go... you give a very good source of education..
← | →
-
I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
← | →
-
Good approach to teaching, and thought provoking at the same time. Worth it.
← | →
- Course
- Online
- Intermediate
- Different dates available
...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Office Administrators, Handling Customer Complains, Stress Management...
...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Office Administrators, Handling Customer Complains, Stress Management...
-
Although it was a bit confusing how the exams go... you give a very good source of education..
← | → see all
-
I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
← | → see all
-
Good approach to teaching, and thought provoking at the same time. Worth it.
← | → see all
-
The content was tailored to our needs and hit the spot”
← | →
-
The trainer was excellent, friendly, professional and managed the group well.
← | →
-
Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...participants develop their existing interpersonal skills and knowledge to go beyond typical service delivery. This training programme is typically delivered in English... Learn about: Strategy Development, Telephone answering, Communication Training...
...participants develop their existing interpersonal skills and knowledge to go beyond typical service delivery. This training programme is typically delivered in English... Learn about: Strategy Development, Telephone answering, Communication Training...
-
The content was tailored to our needs and hit the spot”
← | → see all
-
The trainer was excellent, friendly, professional and managed the group well.
← | → see all
-
Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | → see all
-
I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
← | →
- Course
- Online
- Intermediate
- Different dates available
...making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex... Learn about: Communication Training, Customer Manager, Difficult People...
...making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex... Learn about: Communication Training, Customer Manager, Difficult People...
-
I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
← | →
-
I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
← | →
- Course
- Online
- Intermediate
- Different dates available
...can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes... Learn about: Customer satisfaction, Customer Care, Customer Manager Course...
...can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes... Learn about: Customer satisfaction, Customer Care, Customer Manager Course...
-
I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
← | →
-
I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | →
-
I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | →
-
I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | →
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres... Learn about: Influencing Skills, Customer Service, Customer Retention...
...We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres... Learn about: Influencing Skills, Customer Service, Customer Retention...
-
I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
-
I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
-
I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | → see all
-
I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
← | →
-
Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
← | →
-
Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
← | →
- Short course
- City Of London
- Different dates available
...manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills to develop customer loyalty... Learn about: Customer Service, Assertive Behaviour, Conflict Management...
...manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills to develop customer loyalty... Learn about: Customer Service, Assertive Behaviour, Conflict Management...
-
I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
← | → see all
-
Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
← | → see all
-
Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
← | → see all
-
I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
← | →
- NVQ
- Birmingham
- Different dates available
- 12 Months
...The Level 2 Certificate covers all the basic requirements of working in a customer-focussed role and develops your skills to deal with people in a positive and effective... Learn about: Customer Service...
...The Level 2 Certificate covers all the basic requirements of working in a customer-focussed role and develops your skills to deal with people in a positive and effective... Learn about: Customer Service...
-
I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
← | →
-
I felt the materials were covered well and easy to understand
← | →
-
I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
← | →
- Course
- Distance Learning
- Different dates available
- 120h - 12 Months
...Customer Care Module 3: Customer Care and Service Principles Module 4: Providing Information, Advice, Products and Services to Customers Module... Learn about: Customer Care, Customer Manager...
...Customer Care Module 3: Customer Care and Service Principles Module 4: Providing Information, Advice, Products and Services to Customers Module... Learn about: Customer Care, Customer Manager...
-
I felt the materials were covered well and easy to understand
← | → see all
-
I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
← | → see all
-
It was a delight working with the entire group. It was easy to book the dates we required, the classes were bespoke to our necessities, the coaches were exceptionally learned, proficient however neighborly and the level of client administration we got was great. I would prescribe this organization with no reservations and anticipate working with them later on.
← | →
-
The day we arrived, the staff were inviting and there were no postponements in beginning the courses. Booklets and extra hard and delicate duplicate notes were given which implied I could focus on doing the activities and benefit as much as possible from the help accessible when required. I would prescribe to a companion as the courses were extremely helpful.
← | →
-
Delicious food.
← | →
- Course
- Londonandanother venue.
- London
- Different dates available
...and organisational level Understand how customer care works and ways to apply to your customer Take ownership and manage customer expectations Confidently... Learn about: Communication Breakdown, Positive Mental Attitude, Communication Training...
...and organisational level Understand how customer care works and ways to apply to your customer Take ownership and manage customer expectations Confidently... Learn about: Communication Breakdown, Positive Mental Attitude, Communication Training...
-
It was a delight working with the entire group. It was easy to book the dates we required, the classes were bespoke to our necessities, the coaches were exceptionally learned, proficient however neighborly and the level of client administration we got was great. I would prescribe this organization with no reservations and anticipate working with them later on.
← | → see all
-
The day we arrived, the staff were inviting and there were no postponements in beginning the courses. Booklets and extra hard and delicate duplicate notes were given which implied I could focus on doing the activities and benefit as much as possible from the help accessible when required. I would prescribe to a companion as the courses were extremely helpful.
← | → see all
-
Delicious food.
← | → see all
-
A really great course. It follows easily through the units. Tutor always on hand to give support. Great.
← | →
- Course
- Distance Learning
- Intermediate
- Different dates available
...service irrespective of the type of organisation in which they are working or intend to work. The programme consists of nine modules, each of which relate... Learn about: Customer Care, Customer Service...
...service irrespective of the type of organisation in which they are working or intend to work. The programme consists of nine modules, each of which relate... Learn about: Customer Care, Customer Service...
-
A really great course. It follows easily through the units. Tutor always on hand to give support. Great.
← | →
-
I think the course was very good…
← | →
-
I did enjoy and learned a lot from it
← | →
-
I learnt everything about effective training administration, from training needs analysis to final evaluation. The trainer was professional but friendly. Both the course and trainer are among the most rewarding educational experiences I have ever had.
← | →
- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
...issues on real contracts, understand the Technical-Legal-Management Concerns on Contracts, make correct interpretation of contracts, know when to seek legal opinion... Learn about: Contracts Management, Project Management...
...issues on real contracts, understand the Technical-Legal-Management Concerns on Contracts, make correct interpretation of contracts, know when to seek legal opinion... Learn about: Contracts Management, Project Management...
-
I think the course was very good…
← | → see all
-
I did enjoy and learned a lot from it
← | → see all
-
I learnt everything about effective training administration, from training needs analysis to final evaluation. The trainer was professional but friendly. Both the course and trainer are among the most rewarding educational experiences I have ever had.
← | → see all
-
Everything about the course was very good - the enquiry information, the teaching, the support from my assessor and I have benefitted from it enormously.
← | →
- NVQ
- London
...Level 2 and 3 can be fully funded through our government funded programmes for which you can srart at any time. Can be delivered on site at your workplace...
...Level 2 and 3 can be fully funded through our government funded programmes for which you can srart at any time. Can be delivered on site at your workplace...
-
Everything about the course was very good - the enquiry information, the teaching, the support from my assessor and I have benefitted from it enormously.
← | →