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Customer Management courses
- Course
- Kamloops (Canada)
- Advanced
...Accumulate hours BCSA standardized level exam Level 2 — Technical training: 300 hours | Work-based training: 3,000 hours Class A industrial gasfitter TRU... Learn about: Gas Safety, Natural Gas...
- Course
- Amersham
...guides & demonstrators & visitors with special needs or requirements and interpreting and explaining the service, exhibition or site. Amersham & Wycombe... Learn about: Skills and Training, IT Development...
- NVQ
- Leicester
- 36 Days
...Study Hours : 5 Nº of Weeks: 36 Additional Enrolment Info : You will need to be in a management/supervisory role Additional Timetabling : This course...
- GCSE
- Huntington
- Different dates available
...NVQ Certificate in Contact Centre Operations Certificate in Contact Centre Operations Maths and English The purpose of this qualification is to help... Learn about: Skills and Training, Team Training...
- Course
- Colchester
- Different dates available
...tutorials and live projects. You will also engage in GEM and GAP activities to develop your English, maths and employability skills. The Business... Learn about: Skills and Training, Financial Services, Sales Training...
- A Level
- Sketty
- Different dates available
...problems managing budgets planning change for team Progression Opportunities: It allows candidates to progress into a more senior role or to the following Management qualifications... Learn about: Business Administration, Business and Administration, Team Training...
- Training
- Londonandanother venue.
- London
- Intermediate
- 1 Day
...managers of product managers and other executives introducing product management as a discipline into their organisations who have little formal knowledge of product management... Learn about: Product portfolio, Product Packaging, Product Materials...
- GCSE
- Huntington
- Different dates available
...Overview The apprenticeship comprises the following qualifications: NVQ Certificate in Contact Centre Operations Certificate in Contact Centre Operations... Learn about: Sales Training, Communication Training, Skills and Training...
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I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
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Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
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- Course
- London
- Different dates available
...solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize... Learn about: Customer Service Strategy, Customer Retention Strategy, Customer Relationship Management...
...solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize... Learn about: Customer Service Strategy, Customer Retention Strategy, Customer Relationship Management...
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I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
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Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
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My course material came right at my doorstep. I could kick start right away and got the assistance of my great tutor Maria. Her assessment was quite promising and this motivated me to perform more. I submitted each module and had a prompt reply instantly. For me NCC is quite approachable and appropriate to my current job. I am going to go for my third course as well with NCC.
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I have loved being a part of this course. It is useful that I can reach to my mentor whenever required. It is perfect as it can be done along with my present engagements. I would endorse NCC home learning to others.
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This is an incredible organization. It can be difficult to learn occasionally with job and family arrangements, but NCC Home Learning is quite helpful. You are not forced to finish the work, it can be done at your own speed. The trainers and Sally are prompt to reply to problems and doubts and are accessible to assist. I would completely endorse NCC.
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- Course
- St Helens
- Different dates available
...therefore registration fee, certification fee and full tutor support is included in the course price for you. Module 1: Recognising Customers Module... Learn about: Customer Service, Customer Care...
...therefore registration fee, certification fee and full tutor support is included in the course price for you. Module 1: Recognising Customers Module... Learn about: Customer Service, Customer Care...
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My course material came right at my doorstep. I could kick start right away and got the assistance of my great tutor Maria. Her assessment was quite promising and this motivated me to perform more. I submitted each module and had a prompt reply instantly. For me NCC is quite approachable and appropriate to my current job. I am going to go for my third course as well with NCC.
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I have loved being a part of this course. It is useful that I can reach to my mentor whenever required. It is perfect as it can be done along with my present engagements. I would endorse NCC home learning to others.
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This is an incredible organization. It can be difficult to learn occasionally with job and family arrangements, but NCC Home Learning is quite helpful. You are not forced to finish the work, it can be done at your own speed. The trainers and Sally are prompt to reply to problems and doubts and are accessible to assist. I would completely endorse NCC.
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I did two courses with them first one was good but this time I feel its not as good as I was expecting. They're lacking on customer service front. I had to chase them but they don't care to follow up.
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Great testing sites, all you need is to get qualify IT Team. Good experience above all thanks for everything.
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The course was good and I had a great time in all.
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- Short course
- Hammersmith
- September
- 1 Week
...whether in a marketing department, the sales force or the service centre. It is also targeted to contemporary CRM professionals who sell products or services... Learn about: Customer Manager, Strategic Business Management, Customer relationship...
...whether in a marketing department, the sales force or the service centre. It is also targeted to contemporary CRM professionals who sell products or services... Learn about: Customer Manager, Strategic Business Management, Customer relationship...
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I did two courses with them first one was good but this time I feel its not as good as I was expecting. They're lacking on customer service front. I had to chase them but they don't care to follow up.
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Great testing sites, all you need is to get qualify IT Team. Good experience above all thanks for everything.
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The course was good and I had a great time in all.
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It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
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I really liked the participatory aspect of the training. I learned much that will be very useful for my new job.
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I have learned many new things which have reshaped my thinking. I am going back to my workplace well equipped. Thank you.
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- Short course
- London
- Intermediate
- October
...care and managing “difficult” customers, more effectively and confidently, are also part of the contents. If you want to be part of this training... Learn about: Customer Relationships, Communication Training, Face to Face...
...care and managing “difficult” customers, more effectively and confidently, are also part of the contents. If you want to be part of this training... Learn about: Customer Relationships, Communication Training, Face to Face...
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It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
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I really liked the participatory aspect of the training. I learned much that will be very useful for my new job.
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I have learned many new things which have reshaped my thinking. I am going back to my workplace well equipped. Thank you.
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A certificate in customer service management is the best course! Again from the top world institution like Cambridge is a chance not to waste.My advice go for it to better your future
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- Course
- Online
- Intermediate
- Different dates available
...enhance your customers’ satisfaction apply management principles in your performance to provide quality services By the end of this course, you should be able... Learn about: Great Customer Service, Quality Services, Service Management...
...enhance your customers’ satisfaction apply management principles in your performance to provide quality services By the end of this course, you should be able... Learn about: Great Customer Service, Quality Services, Service Management...
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A certificate in customer service management is the best course! Again from the top world institution like Cambridge is a chance not to waste.My advice go for it to better your future
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Course
- Online
- Intermediate
- Different dates available
...needs for successful operation. HR functions are also performed by line managers who are directly responsible for the engagement, contribution... Learn about: Customer Care, Service Management, Anger Management...
...needs for successful operation. HR functions are also performed by line managers who are directly responsible for the engagement, contribution... Learn about: Customer Care, Service Management, Anger Management...
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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Although it was a bit confusing how the exams go... you give a very good source of education..
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I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
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Good approach to teaching, and thought provoking at the same time. Worth it.
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- Course
- Online
- Intermediate
- Different dates available
...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Office Administrators, Stress Management, Social Intelligence...
...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Office Administrators, Stress Management, Social Intelligence...
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Although it was a bit confusing how the exams go... you give a very good source of education..
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I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
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Good approach to teaching, and thought provoking at the same time. Worth it.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...participants develop their existing interpersonal skills and knowledge to go beyond typical service delivery. This training programme is typically delivered in English... Learn about: Communication Training, Strategic Planning, Strategy Development...
...participants develop their existing interpersonal skills and knowledge to go beyond typical service delivery. This training programme is typically delivered in English... Learn about: Communication Training, Strategic Planning, Strategy Development...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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- Course
- Online
- Intermediate
- Different dates available
...making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex... Learn about: Customer Service Skills, Customer satisfaction, Customer Manager...
...making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex... Learn about: Customer Service Skills, Customer satisfaction, Customer Manager...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Course
- Online
- Intermediate
- Different dates available
...can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes... Learn about: Diploma in Customer Service (Level 4), Customer Care, Customer Manager...
...can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes... Learn about: Diploma in Customer Service (Level 4), Customer Care, Customer Manager...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres... Learn about: Assertiveness Training, Customer Retention, Confidence Training...
...We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres... Learn about: Assertiveness Training, Customer Retention, Confidence Training...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
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Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
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Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
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- Short course
- City Of London
- Different dates available
...manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills to develop customer loyalty... Learn about: Negotiation Skills, Conflict Management, Customer Service...
...manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills to develop customer loyalty... Learn about: Negotiation Skills, Conflict Management, Customer Service...
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I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
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Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
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Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
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