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Customer Management courses
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Course
- Online
- Intermediate
- Different dates available
...can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes... Learn about: Diploma in Customer Service (Level 4), Customer Service Skills, Customer Care...
...can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes... Learn about: Diploma in Customer Service (Level 4), Customer Service Skills, Customer Care...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
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Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
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Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
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- Short course
- City Of London
- Different dates available
...manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills to develop customer loyalty... Learn about: Conflict Management, Customer Service, Assertiveness Training...
...manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills to develop customer loyalty... Learn about: Conflict Management, Customer Service, Assertiveness Training...
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I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
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Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
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Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...The Level 2 Certificate covers all the basic requirements of working in a customer-focussed role and develops your skills to deal with people in a positive and effective... Learn about: Customer Service...
...The Level 2 Certificate covers all the basic requirements of working in a customer-focussed role and develops your skills to deal with people in a positive and effective... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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I felt the materials were covered well and easy to understand
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
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- Course
- Distance Learning
- Different dates available
- 120h - 12 Months
...Customer Care Module 3: Customer Care and Service Principles Module 4: Providing Information, Advice, Products and Services to Customers Module... Learn about: Customer Care, Customer Manager...
...Customer Care Module 3: Customer Care and Service Principles Module 4: Providing Information, Advice, Products and Services to Customers Module... Learn about: Customer Care, Customer Manager...
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I felt the materials were covered well and easy to understand
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
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It was a delight working with the entire group. It was easy to book the dates we required, the classes were bespoke to our necessities, the coaches were exceptionally learned, proficient however neighborly and the level of client administration we got was great. I would prescribe this organization with no reservations and anticipate working with them later on.
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The day we arrived, the staff were inviting and there were no postponements in beginning the courses. Booklets and extra hard and delicate duplicate notes were given which implied I could focus on doing the activities and benefit as much as possible from the help accessible when required. I would prescribe to a companion as the courses were extremely helpful.
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Delicious food.
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- Course
- Londonandanother venue.
- London
- Different dates available
...and organisational level Understand how customer care works and ways to apply to your customer Take ownership and manage customer expectations Confidently... Learn about: Style of language, Customer interaction, Positive Mental Attitude...
...and organisational level Understand how customer care works and ways to apply to your customer Take ownership and manage customer expectations Confidently... Learn about: Style of language, Customer interaction, Positive Mental Attitude...
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It was a delight working with the entire group. It was easy to book the dates we required, the classes were bespoke to our necessities, the coaches were exceptionally learned, proficient however neighborly and the level of client administration we got was great. I would prescribe this organization with no reservations and anticipate working with them later on.
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The day we arrived, the staff were inviting and there were no postponements in beginning the courses. Booklets and extra hard and delicate duplicate notes were given which implied I could focus on doing the activities and benefit as much as possible from the help accessible when required. I would prescribe to a companion as the courses were extremely helpful.
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Delicious food.
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I think the course was very good…
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I did enjoy and learned a lot from it
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I learnt everything about effective training administration, from training needs analysis to final evaluation. The trainer was professional but friendly. Both the course and trainer are among the most rewarding educational experiences I have ever had.
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- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
...issues on real contracts, understand the Technical-Legal-Management Concerns on Contracts, make correct interpretation of contracts, know when to seek legal opinion... Learn about: Project Management, Contracts Management...
...issues on real contracts, understand the Technical-Legal-Management Concerns on Contracts, make correct interpretation of contracts, know when to seek legal opinion... Learn about: Project Management, Contracts Management...
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I think the course was very good…
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I did enjoy and learned a lot from it
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I learnt everything about effective training administration, from training needs analysis to final evaluation. The trainer was professional but friendly. Both the course and trainer are among the most rewarding educational experiences I have ever had.
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Everything about the course was very good - the enquiry information, the teaching, the support from my assessor and I have benefitted from it enormously.
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- NVQ
- London
...Level 2 and 3 can be fully funded through our government funded programmes for which you can srart at any time. Can be delivered on site at your workplace...
...Level 2 and 3 can be fully funded through our government funded programmes for which you can srart at any time. Can be delivered on site at your workplace...
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Everything about the course was very good - the enquiry information, the teaching, the support from my assessor and I have benefitted from it enormously.
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don't live on the Havilland unless you have no other choice. Not a good experience.
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Thanks for everything. I would recommend the same to all. They offer smooth and clear communication through Live Chat process. I was supported throughout the process.
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The school was excellent and I had an amazing time overall. Thanks for everything. It was simple and easy to access the material.
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- Course
- Distance Learning
- Beginner
- 2 Years
...The Level 4 modules and assignments of this course are equivalent to the first year of a University Degree and the Level 5 modules and assignments... Learn about: Sales Marketing, Communication Skills, Sales Training...
...The Level 4 modules and assignments of this course are equivalent to the first year of a University Degree and the Level 5 modules and assignments... Learn about: Sales Marketing, Communication Skills, Sales Training...
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don't live on the Havilland unless you have no other choice. Not a good experience.
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Thanks for everything. I would recommend the same to all. They offer smooth and clear communication through Live Chat process. I was supported throughout the process.
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The school was excellent and I had an amazing time overall. Thanks for everything. It was simple and easy to access the material.
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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- Short course
- Online
- Different dates available
- 12 Months
...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer Service, Customer satisfaction, Customer Service Skills...
...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer Service, Customer satisfaction, Customer Service Skills...
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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- Course
- Bude
- Different dates available
...The course has been divided into three separate units, namely customer care, customer care on the telephone and reception skills. Each module has... Learn about: Customer Service, Customer Care...
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The course was extraordinary and I appreciated it. Incredible to add to my CV.
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I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
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I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
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- Short course
- Online
- Different dates available
- 12 Months
...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service...
...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service...
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The course was extraordinary and I appreciated it. Incredible to add to my CV.
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I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
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I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
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- Course
- Distance Learning
- Intermediate
- Different dates available
...which will help you to improve and progress within a customer service role. The knowledge you gain from this course can assist with both personal and professional... Learn about: Communication Training, Customer Service, Customer relationship...
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Made to feel essential to their business.
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Expert and benevolent experience from beginning to end. I was prescribed to Oxbridge by a companion and I would prescribe them myself to anybody and will utilize their administrations again at the following open door. Top of the line !
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- Vocational qualification
- Online
- Different dates available
- 60h - 6 Months
...is the foundation of any successful business and this course focuses on the critical role individuals play in building customer loyalty and creating positive... Learn about: Controlling Change, Customer Service, Service Excellence...
...is the foundation of any successful business and this course focuses on the critical role individuals play in building customer loyalty and creating positive... Learn about: Controlling Change, Customer Service, Service Excellence...
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Made to feel essential to their business.
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Expert and benevolent experience from beginning to end. I was prescribed to Oxbridge by a companion and I would prescribe them myself to anybody and will utilize their administrations again at the following open door. Top of the line !
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- Course
- Online
- Intermediate
- Different dates available
...The Moment of Truth Maintaining Customer Relationships BENEFITS Learn to sustain and grow your business by creating a positive customer experience... Learn about: Customer Needs, Customer Service, Customer Relationships...
- Short course
- Online
- Beginner
- Different dates available
...You will also learn how to analyze your organization’s service profile, and measure customer satisfaction, in order to identify how to improve service delivery... Learn about: Service Management, Customer Service Management, Customer Manager...
- Course
- Cardiff
- Different dates available
- 1 Day
...This course provides individuals with the appropriate words and actions that are required to ensure that your customers stay loyal to your organisation’s goods... Learn about: Customer relationship, IT Management, Customer Service...
- Course
- Online
- Different dates available
- 80h
...and wants when marketing products and Services. 2. Create market segments to categorise customers who may have specific needs and wants. 3. Identify strategies... Learn about: Consumer Behaviour, Brand Management, Customer Manager...
- Course
- Online
- Intermediate
- Different dates available
...on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service... Learn about: Customer satisfaction, Customer Care, Customer Service Skills...
- Short course
- Online
- Beginner
- Different dates available
...24 hour student support Personal tutor with Skype calls and email communications Webinar sessions Internship placement (optional)... Learn about: Customer database, Customer Care, Customer Retention...
- Course
- Online
- Intermediate
- Different dates available
...to Customer Relationship Management’ is designed to sort through vast information and bring you the basics you need to decide the need for CRM... Learn about: Product Selection, Development team, Customer Retention...