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Customer Service Courses
- Short course
- Online
- Advanced
- Different dates available
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Service...
- Course
- Online
- Beginner
- Different dates available
... of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn... Learn about: Customer Care, MS Excel, Personality Test...
- Course
- Online
- Beginner
- Different dates available
- 9h
... Module Eleven – Closing Module Twelve – Wrapping Up Call Centre & Customer Service Skills Training is an award winning and the best selling... Learn about: Goal Setting, Phone Etiquette, Call Centre...
- NVQ
- Online
- Different dates available
- 18 Months
... customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information... Learn about: Problem Solving, Managing situations, Customer Service...
- Training
- Online
- Intermediate
- 1 Day
...This 1 Day workshop is designed around the PROUD Principle® which builds into a set of key principles in achieving excellent customer service. The PROUD Principle® can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use... Learn about: Communication Skills, Customer relationship, Assertive Behaviour...
- Course
- Online
- Intermediate
- 6h - 1 Year
... customer value, making it an essential skill across sectors such as healthcare, hospitality, retail, finance, and public services. This course explores core Lean concepts, tools, and methodologies tailored specifically to service operations rather than manufacturing. Learners will gain insight into process... Learn about: Lean Management, Customer Service, Service Management...
- Course
- Amersham
...If you are over the age 16, an Advanced Apprenticeship allows you to gain a nationally recognised qualification whilst working in paid employment. The programme will last approximately 15 months and to commence the Advanced Apprenticeship you will have experience of working in a customer service... Learn about: Customer Service, Skills and Training...
- Course
- Leicester
- Different dates available
...The course is aimed at individuals whose job role is dedicated to customer service, as employers recognise the key role you play in determining the quality of the customer experience in increasing customer loyalty. The role of a customer service practitioner is to deliver high-quality products... Learn about: Sales Training, Customer Service, Quality Training...
- A Level
- Sketty
- Different dates available
...Course Overview: This is a bite-size, workshop based qualification that underpins some of the basic knowledge and understanding needed by an employee preparing to work in a customer service role. It provides accreditation for the interpersonal skills necessary for working in a customer service... Learn about: Customer Service...
- Vocational qualification
- Luton
- 1 Year
...This course covers Core units in literacy and numeracy and introducing customer service and administration. Will also include: Financial management *Health and safety *Effective communication... Learn about: Customer Service...
- Course
- Henley-on-thames, Oxon
- 12 Months
...The Advanced Apprenticeship is for those who have experience in customer service and are able to handle more difficult customers and situations. It will help you suggest improvements to your company’s customer service policy and help with their implementation. This Apprenticeship is a good stepping... Learn about: Customer Service...
- Foundation degree
- Newport
- Different dates available
...Course AimsThis level 2 qualification aims to build on or recognise good practice in customer service in any industry or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery... Learn about: Customer Service...
- A Level
- Sketty
- Different dates available
... of the business. The session/participant workbook covers modules such as: Principles of customer service The customer and customer service Welcome: Acknowledging customers and using and remembering customers names Making conversation The communication process Effective listening Giving clear information Empathic... Learn about: Quality Training, Travel and Tourism, Customer Service...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
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- Course
- Online
- Different dates available
- 18 Months
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
← | → see all
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
← | → see all
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
← | → see all
- Course
- Henley-on-thames, Oxon
- 12 Months
...The Intermediate Apprenticeship is designed for those who work or want to work within a customer facing role. This covers many roles across many different industry sectors. Apprentices will gain a basic knowledge and an understanding of how to deal with customers... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 4h - 1 Year
..., service delivery, marketing, or sales. Modules are designed to explain how to understand customer needs, handle feedback, communicate professionally, and create outstanding service standards. The course also introduces CRM software, reporting, and analysis, giving learners the confidence to apply modern... Learn about: Customer Service, Customer satisfaction, Communication Training...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...Creating a climate for success2) Managing the process3) Maintaining direction4) Monitoring progress) 14:30 - 15:15 Real Life Scenarios... Learn about: Customer Manager, Customer Service Skills, Facilitation Skills...
- Course
- Chichester
...The nationally accredited Certificate in Customer Service covers topics fundamental to the delivery of excellent customer service. The course helps to increase awareness of understanding and meeting customers’ needs, giving a great customer experience, learning from feedback and promoting products... Learn about: Customer Service...
- Vocational qualification
- Romford
- 1 Year
... Communicate with customers by telephone and email · Unit 05 Deliver excellent customer service in the... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 4h - 1 Year
... roles, contribute to business growth, and communicate effectively with internal and external stakeholders. This is a valuable qualification for anyone seeking to strengthen their career in customer management. It adds recognised skills to a CV and supports a wide range of industries including retail... Learn about: Customer Service, Customer Relationship Management, Customer relationship...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
...:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science of Questions in Qualification 12:15... Learn about: Customer Care, Selling skills, Sales Training...
- Course
- Leicester
- Different dates available
...This is a distance learning course for people aged 19 and over that covers customer service within the health and social care sector has never before had a qualification specifically related just to that. This course will open up learners awareness to just how important it is to see the patient... Learn about: Customer Service, Health and Social Care...
- Vocational qualification
- Newport
- Different dates available
...Part Time The Certificate in Customer Service Knowledge is the ideal programme for individuals looking to develop their understanding of the importance of excellent customer service. This nationally accredited qualification is designed to provide individuals with knowledge that is fundamental... Learn about: Customer Service, Part Time...