-
All
-
Online
-
Filters
Customer Service Courses
- Course
- Online
- Different dates available
- 91h
...Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures... Learn about: Team Training, Communication Skills, Microsoft Office...
- Course
- Online
- Intermediate
- 2h - 1 Year
..., this course provides practical insights and strategies that can be applied immediately in the workplace. With a flexible, self-paced format, learners can study at their convenience while gaining recognised expertise in customer service excellence. Whether you are entering the workforce, seeking a promotion... Learn about: Customer Service Training, Customer Service, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Relationship Management, Customer satisfaction, Customer Manager...
- Course
- Henley-on-thames, Oxon
- 12 Months
...The Advanced Apprenticeship is for those who have experience in customer service and are able to handle more difficult customers and situations. It will help you suggest improvements to your company’s customer service policy and help with their implementation. This Apprenticeship is a good stepping... Learn about: Customer Service...
- Foundation degree
- Newport
- Different dates available
...Course AimsThis level 2 qualification aims to build on or recognise good practice in customer service in any industry or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery... Learn about: Customer Service...
- A Level
- Sketty
- Different dates available
... of the business. The session/participant workbook covers modules such as: Principles of customer service The customer and customer service Welcome: Acknowledging customers and using and remembering customers names Making conversation The communication process Effective listening Giving clear information Empathic... Learn about: Travel Tourism, Customer Service, Travel and Tourism...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...Creating a climate for success2) Managing the process3) Maintaining direction4) Monitoring progress) 14:30 - 15:15 Real Life Scenarios... Learn about: Customer Relationship Management, Creative techniques, Facilitation Skills...
- Course
- Henley-on-thames, Oxon
- 12 Months
...The Intermediate Apprenticeship is designed for those who work or want to work within a customer facing role. This covers many roles across many different industry sectors. Apprentices will gain a basic knowledge and an understanding of how to deal with customers... Learn about: Customer Service...
-
Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
← | →
-
Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
← | →
-
Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
← | →
- Course
- Online
- Different dates available
- 18 Months
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
-
Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
← | → see all
-
Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
← | → see all
-
Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
← | → see all
- Course
- Online
- Intermediate
- 4h - 1 Year
..., service delivery, marketing, or sales. Modules are designed to explain how to understand customer needs, handle feedback, communicate professionally, and create outstanding service standards. The course also introduces CRM software, reporting, and analysis, giving learners the confidence to apply modern... Learn about: Customer Relationship Management, Customer Service, Customer satisfaction...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
...:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science of Questions in Qualification 12:15... Learn about: Objection Handling, Customer Service, Sales Techniques...
- Course
- Chichester
...The nationally accredited Certificate in Customer Service covers topics fundamental to the delivery of excellent customer service. The course helps to increase awareness of understanding and meeting customers’ needs, giving a great customer experience, learning from feedback and promoting products... Learn about: Customer Service...
- Vocational qualification
- Romford
- 1 Year
... Communicate with customers by telephone and email · Unit 05 Deliver excellent customer service in the... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 4h - 1 Year
... roles, contribute to business growth, and communicate effectively with internal and external stakeholders. This is a valuable qualification for anyone seeking to strengthen their career in customer management. It adds recognised skills to a CV and supports a wide range of industries including retail... Learn about: Customer Relationship Management, Customer relationship, Customer Service...
- Course
- Leicester
- Different dates available
...This is a distance learning course for people aged 19 and over that covers customer service within the health and social care sector has never before had a qualification specifically related just to that. This course will open up learners awareness to just how important it is to see the patient... Learn about: Customer Service, Health and Social Care...
- Vocational qualification
- Newport
- Different dates available
...Part Time The Certificate in Customer Service Knowledge is the ideal programme for individuals looking to develop their understanding of the importance of excellent customer service. This nationally accredited qualification is designed to provide individuals with knowledge that is fundamental... Learn about: Customer Service, Part Time...
- A Level
- Ashington
- Different dates available
...What will I study on the course? The award consists of 4 units: * Cultural awareness * The role of a customer service representative in welcoming... Learn about: Customer Service, Travel and Tourism, Travel Tourism...
- A Level
- Leeds
- Different dates available
...The aim of the Customer Services Apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, Customer Service apprentices will be... Learn about: Customer Service...
- Course
- Leicester
- Different dates available
...This is a distance learning knowledge-based course suitable for anyone aged 19 and over looking for a customer facing role or already working within the sector. You will gain a nationally recognised qualification and gain a keen insight into what good customer service means, its importance... Learn about: Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: Those who work in customer facing... Learn about: Customer Service, Effective Communication, Customer Service Skills...
- NVQ
- Leamington Spa
- Different dates available
...The aim of the qualification is to recognise your skills and competences in the workplace. The qualification is about the customer service role and recognises that your work in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing... Learn about: Customer Service, Quality Training, Part Time...
- A Level
- Leeds
- Different dates available
...The aim of this apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, customer service apprentices will be able to contribute... Learn about: Customer Service...
- NVQ
- Leamington Spa
- Different dates available
...The aim of the qualification is to recognise your skills and competences in the workplace. The qualification is about the customer service and the delivery and management of the service and your accountability in the area of practice in which you work. You will be working without direct supervision... Learn about: Quality Training, Part Time, Customer Service...