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Customer Service Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Manager, Customer Care, Customer satisfaction...
- Course
- Online
- Different dates available
... as many times as required. Duration and Time Limit The Customer Service Course takes approximately 2 – 3 hours to complete, although there is no time limit and you can do it in your own time and in stages. Certificate After passing the Customer Service Course you can immediately download your certificte... Learn about: Information Systems, Management Planning, Managing Conflict...
- Course
- Online
- Beginner
- Different dates available
..., understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques... Learn about: Customer satisfaction, Customer Service, Customer Manager...
- Course
- Online
- Different dates available
...Course Curriculum Diploma in Customer Service: Telephone Etiquette Module One – Getting Started 01:00:00 Module Two – Aspects of Phone Etiquette 01... Learn about: Customer Service, Communication Training...
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The course has taught me to set goals for my future and to have the confidence to achieve them. I had the confidence to leave my previous employer, where I was unhappy due to lack of advancement opportunities. I now have a new career, in an area of real estate that I enjoy, earning more money and generally have a better outlook on life.
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- Course
- Online
- Intermediate
- Different dates available
... and exciting professional industries and careers you could do. As a hairdresser, you have the privilege of meeting new people every day, making friends with regular customers and making them look and feel amazing. Being an excellent career opportunity, hairdressers are commonly hired as stylists, hairdressing... Learn about: Hair hygiene, Hair treatment, Client prospecting...
... and exciting professional industries and careers you could do. As a hairdresser, you have the privilege of meeting new people every day, making friends with regular customers and making them look and feel amazing. Being an excellent career opportunity, hairdressers are commonly hired as stylists, hairdressing... Learn about: Hair hygiene, Hair treatment, Client prospecting...
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The course has taught me to set goals for my future and to have the confidence to achieve them. I had the confidence to leave my previous employer, where I was unhappy due to lack of advancement opportunities. I now have a new career, in an area of real estate that I enjoy, earning more money and generally have a better outlook on life.
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- Course
- Online
- Different dates available
...Summary: This work based course develops the skills and knowledge needed for a wide range of careers working in customer service. Course description... Learn about: Skills and Training, Team Training, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...-time basis and receive the education you need to achieve your dream of becoming a customer service adviser. Have you ever thought of pursuing a career in customer service? If there is one skill you should aim to master, then customer service skill is it. Skilled customer service professionals... Learn about: Transactional Analysis, Customer Service, Relationship Management...
- Course
- Online
- Different dates available
... in a sales cycle from the minute they start managing the account and get to know the clients to closing sales and building a strong relationship with them. The learners will also develop practical selling skills in this course and enhance their communication skills with their customers. This training... Learn about: Customer Service, Professional Sales, Customer relationship...
- Course
- Online
- Different dates available
... Confidentiality Guidelines Special Tasks Customer Service Role Introduction To Customer Service The Power of Positive Thinking in Customer Service Types... Learn about: Legal profession, Legal System, Legal Secretary...
- Course
- Online
- Intermediate
- Different dates available
... in the fundamentals of administration and reception. It includes admin support, administrative management, customer relations & dealings, professional telephone receptionist skills and much more. It also enable you to expand your knowledge & skills on computer literacy so that you can carry out your... Learn about: Telephone management, Telephone Skills, Communication Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer satisfaction, Customer Manager, Customer Retention Strategy...
- Course
- Plymouth
- Different dates available
... because it was clearly apparent that service-giver wanted to provide this service to you and, most importantly, was motivated to do so. Our Apprenticeship will help you develop some of your enormous untapped resources to help you feel motivated, confident and at ease in any service situation so you... Learn about: Skills and Training, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Customer Service Skills, Sales Training, Sales Promotion...
- Course
- Online
- Different dates available
... with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy... Learn about: Message List, Email Advertising, Email Servers...
- NVQ
- Online
... their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
...Emagister presents this Medical Secretary course to give you the opportunity to learn from the hand of successful and experienced professionals. If you imagine yourself in the exciting and interesting world of medicine, have good customer service skills and a lot of interest in health and medicine... Learn about: Maintenance of Records, Customer Service, Anatomical Divisions...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Customer Service Skills, Customer Service, Verbal Communication...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Relationship Management, Tourism Hospitality, Customer Retention Strategy...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... etiquette, sharpen your verbal and non-verbal business communication skills, multi-task like a pro and much much more. It also provides step-by-step training on Microsoft Word, Excel and PowerPoint, to improve your efficiency in everyday administrative tasks. The Customer Service Management Course explores... Learn about: Business Communication, Customer Service Skills, MS Excel...
- Course
- Online
- Intermediate
- Different dates available
... sections for your learning convenience; legal secretary, meeting management and minute taking, secretarial roles and responsibilities, customer service role, and finally work using MS word. Initially, you will get basic knowledge as a legal secretary and learn about teamwork and attention to detail... Learn about: Customer Service, Minute Taking, Confidentiality Guidelines...
- Course
- Online
- Advanced
- Different dates available
... support, personal assistant, business writing, customer service, time management, and organisational skills. Each part deals with each essential business issues and allows you to be more skilled and familiarise with corporate behaviour. Finally, the course guides you to administer your business... Learn about: Communication Training, Business Organisation, MS Excel...
- Course
- Online
- Intermediate
- Different dates available
... one department to another department. To run the administrative department smooth and effective, you need to know several issues related to administration. The bundle course provides six fundamental courses such as (1) admin support; (2) personal assistant; (3) business writing; (4) customer service; (5)... Learn about: Ms Office, MS Excel, Powerful Presentations...
- Course
- London
... to contact their work coach to be referred onto this course. Understanding the business of retail Understanding customer service and hospitality Understanding... Learn about: Customer Service...