Customer Service Courses

...Successful completion of this qualification will help to support progression into and within jobs set in the customer service industry... Learn about: Relationship Counselling, Customer Service, Professional development...

...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...

...Suitable for: Those who work in customer facing... Learn about: Verbal Communication, Customer Service, Customer Service Skills...

...Develop the skills required to be an exceptional customer services representative with this in-depth course. Despite self-service and online shopping becoming more common, people still need pre-and post-sales care – which is where a diploma in Customer Services can help. This course is an ideal... Learn about: Customer Service...

...Understand the importance of excellent customer service skills West Lothian College is an award winning provider of further education based in Livingston, West Lothian. The College offers the widest range of academic and vocational qualifications in the area, offering a diverse curriculum... Learn about: Customer Service...

...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...

...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Verbal Communication, Customer Service, Customer Service Skills...

... offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those who: Can influence what happens in work Use the organisation’s rules and systems flexibly to deliver good service Question the way things are done and suggest... Learn about: Customer Service...

...An understanding of the sales cycle and how they can influence customer purchasing decision West Lothian College is an award winning provider of further education based in Livingston, West Lothian. The College offers the widest range of academic and vocational qualifications in the area, offering... Learn about: Customer Service...

...The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment... Learn about: MS Excel, Microsoft Office, Ms Office...

...If you are over the age of 16 an Apprenticeship allows you to gain a nationally recognised qualification whilst working in paid employment. The programme will last between 12 and 15 months and to commence the Apprenticeship you will be employed in a customer service environment... Learn about: Customer Service...

...All businesses, whether office-based or retail-based, can benefit from effective customer service and Customer Services Apprenticeships offers skills and knowledge needed to equip employees of all levels to provide excellent customer service. Customer Service Practitioner Standards focuses... Learn about: Customer Service...

...These qualifications are designed for customer service and administrative staff working within all sectors of industry and commerce. The qualification is designed around two core mandatory units (12 credits) and a selection of optional units (to a total of 42 credits) Mandatory Units... Learn about: Customer Service...

...This course is for people who will be delivering and managing customer service. You will be working without direct supervision or on your own. It is suitable for people who can influence what happens at work, have good communication skills and a wide knowledge of what to do, who to see and where... Learn about: Customer Service...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance learning and work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation... Learn about: Customer Service...

... Promoting Products & Services Keeping Records Gathering Customer Feedback Working In a Team You will be required to study a technical qualification at... Learn about: Customer Service...

...The Diploma is designed for customer service and administrative staff working within all sectors of industry and commerce. The qualification... Learn about: Customer Service...

... their first visit. The mandatory units are: - Demonstrate understanding of customer service - Demonstrate understanding of the rules that impact on improvements... Learn about: Customer Service...

...Your advanced apprenticeship relates to a supervisory role of providing a service to customers and providing improvements for the benefit of customers and the organisation. During your advanced…... Learn about: Customer Service...

...View our live apprenticeship job vacanciesThis apprenticeship aims to develop the skills and knowledge of people working in customer service roles such as administrative assistant, bank or building society customer adviser, bar staff or manager, business adviser, conference and banqueting assistant... Learn about: Customer Service...