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Distance and online learning Customer Care courses
- Short course
- Online
- Intermediate
- Different dates available
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Care...
- Course
- Online
- Beginner
- Different dates available
...customer service Course is suitable for anyone interested to enhance their knowledge and skills in customer service. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations. People working in customer service roles are often... Learn about: Service outsourcing sales, Service Management, Service Operations...
- Course
- Online
- Intermediate
- Different dates available
...A company’s reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service... Learn about: Customer Problem Solving, Setting Goals, Customer Care...
- NVQ
- Online
- 2 Years
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...students with a desire to pursue a career in supervision, management, events or run their own hospitality business. Year One (Subsidiary Diploma)... Learn about: Professional development, Financial Control, Customer Care...
- Course
- Distance Learning
- Different dates available
- 2 Years
...Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry in India has grown and... Learn about: Care Management, Business and Administration, Retail Management...
- Course
- Distance Learning
...for those who want to enhance their professional career! Introducing the services and products to the customer Identifying the customer’s needs Presenting... Learn about: Customer Care...
- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
- Personal tutor
- Delivery of study materials
...This qualification develops the knowledge and skills needed when working in a senior role with adults in health and social care environments. It covers a wide range of areas including supporting individuals with their physical and emotional care, daily living needs and health care procedures.... Learn about: Team management, Social care, Career planning...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Customer Service, Verbal Communication, Effective Communication...
- Short course
- Online
- Intermediate
- 1 Day
...When does the Code apply and to whom? Identifying those covered by the Code now and in the future – the COCON 1.1.2 list The trigger dates for different... Learn about: Compliance Management, Customer Relationship Management, Customer Manager...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
- Virtual classes
- Personal tutor
- Delivery of study materials
- Support service
- Online campus
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer Retention Strategy, Customer Service, Value chain...
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer Retention Strategy, Customer Service, Value chain...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Intermediate
- October
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
...plan to make changes in line with current circumstances that will delight new and existing customers... Learn about: Customer Care, Excellent Customer Care, Develop customer service...
- Course
- Online
- Intermediate
- Different dates available
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Customer care operatives, Call Centre, Sales Process...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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- Course
- Online
- Intermediate
- Different dates available
- 48 Weeks
...Customer Service Course Online, aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings... Learn about: Communication Skills, Customer Manager Course, Customer Service...
...Customer Service Course Online, aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings... Learn about: Communication Skills, Customer Manager Course, Customer Service...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Course
- Online
- Intermediate
- Different dates available
- 1 Month
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
...with customers that form customers’ perceptions of the company as a whole... Learn about: Customer Care, Customer Service Skills, Service Management...
...with customers that form customers’ perceptions of the company as a whole... Learn about: Customer Care, Customer Service Skills, Service Management...
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- NVQ
- Online
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
...are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years. Course Content Unit 1 Principles of Wine Sources... Learn about: Customer Care...
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I signed 14 of my staff up to the customer service course, and it didn’t take long for me to realise a difference in their customer service skills. 100% recommend to those who have some aspect of customer service in their role.
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The assessor was so helpful and helped me to get the most from the course.
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- Short course
- Online
- Beginner
- Different dates available
...Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra... Learn about: Customer Care, Manage customer satisfaction, Customer Service...
...Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra... Learn about: Customer Care, Manage customer satisfaction, Customer Service...
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I signed 14 of my staff up to the customer service course, and it didn’t take long for me to realise a difference in their customer service skills. 100% recommend to those who have some aspect of customer service in their role.
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The assessor was so helpful and helped me to get the most from the course.
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I am absolutely loving studying so far. Everything about the course has been well thought out. The enrollment and correspondence is very well structured and the course content is more than I could have hoped for
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The tutor was very professional teaching the course, and it was perfectly adapted to the students' needs. I found it truly enjoyable.
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I found the two day practical session to be really helpful and educative.
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- Training
- Online
- Different dates available
- 6 Months
...It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal... Learn about: Enhanced Due Diligence, Customer Due Diligence, Know Your Customer...
...It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal... Learn about: Enhanced Due Diligence, Customer Due Diligence, Know Your Customer...
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I am absolutely loving studying so far. Everything about the course has been well thought out. The enrollment and correspondence is very well structured and the course content is more than I could have hoped for
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The tutor was very professional teaching the course, and it was perfectly adapted to the students' needs. I found it truly enjoyable.
← | → see all
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I found the two day practical session to be really helpful and educative.
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- Short course
- Online
- Different dates available
...Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with... Learn about: Customer Manager, Customer Behavior, Customer Care Skills...
- Vocational qualification
- Distance Learning
- Different dates available
- 1 Year
- Delivery of study materials
...This qualification provides the skills and knowledge needed to manage practice and lead others in adult health and social care provision or in children and young people’s services. It has six pathways - three for adults and three for children and young people: Management Residential Services... Learn about: Customer Care, Health and Social Care, Communication Skills...
- Course
- Distance Learning
- Beginner
- Different dates available
- 12 Months
...Course Description If you want to develop your knowledge of Customer Relations so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you. The Distance Learning Customer Relations... Learn about: Customer Care, Customer Service Skills, Social Skills...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...how to deal effectively with anger, aggression and complaints Define the role of receptionist Describe good practice in receiving visitors and guests... Learn about: IT Security, Quality Training, Skills and Training...
- Course
- Distance Learning
- Different dates available
- 1 Year
- Delivery of study materials
- Personal tutor
- Support service
...Customer relations is an important aspect of any business. This course helps improve your ability to interact with the customer. Learn helpful techniques to identify you firm’s strengths and weakness in regards to customer care. Understand how to meet the needs of the customers. Learn how to create... Learn about: Verbal Communication, Customer Care, Handling Complaints...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Course
- Online
- Intermediate
- Different dates available
...Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop... Learn about: Public Relations, Customer satisfaction, Customer Manager Course...
...Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop... Learn about: Public Relations, Customer satisfaction, Customer Manager Course...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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