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Distance and online learning Customer Care courses
- Short course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Support service
- Online campus
- Delivery of study materials
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...
- Course
- Online
- Intermediate
- 7h - 1 Year
- Online campus
...Patient Customer Service Training is designed to help learners develop the essential communication, professionalism, and service skills required when working with patients, clients, and service users in healthcare and care-related environments. High-quality patient customer service plays a vital... Learn about: Customer Service Skills, Skills Communication, Customer satisfaction...
- Course
- Online
- Beginner
- Different dates available
...Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enroll now and benefit from this course. This Customer Service course teaches the basics... Learn about: MS Excel, Personality Test, Customer Service Skills...
- Short course
- Online
- Different dates available
... and training programmes across a wide range of industries. This extensive Customer Care course has been designed to equip you with the essential knowledge and skills needed to become an expert customer service manager and will give you all the practical knowledge & credentials that you need to excel in... Learn about: Personal Development, Customer Care, QUALITY LICENCE SCHEME...
- Course
- Online
- Intermediate
- 1 Year
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...to give you a basic understanding of cookery and food service with applied knowledge and skills. You will be introduced to basic cookery and customer... Learn about: Customer Care...
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I felt the materials were covered well and easy to understand
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
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- Course
- Distance Learning
- Different dates available
- 120h - 12 Months
...Plan and enrol online today by paying a deposit of £74.75 and then 4 equal payments of £74.75 per month. The first instalment is paid about a month after... Learn about: Customer Manager, Customer Care...
...Plan and enrol online today by paying a deposit of £74.75 and then 4 equal payments of £74.75 per month. The first instalment is paid about a month after... Learn about: Customer Manager, Customer Care...
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I felt the materials were covered well and easy to understand
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
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- Course
- Distance Learning
- Different dates available
...This course is carried out using detailed blended learning resource pack which can be kept to record a staff members development in the subject... Learn about: Effective Customer Care, Dealing with Customer Complaints, Service Principles...
- Course
- Online
- Different dates available
...The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job.Customer... Learn about: 24x7 CPD, Customer Services, Online Course...
- Course
- Distance Learning
- Beginner
- Different dates available
- 75h - 12 Months
...If you want to develop your knowledge of Effective Customer Care so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you. The Distance Learning Certificate in Effective Customer... Learn about: Customer Care, Effective Customer Care, Customer Service...
- Course
- Online
- Different dates available
...-quality customer care.The course is built around a set of acted-out scenes in which you get to see examples of how to provide high-quality customer care and - importantly - telling examples of how not to do it. This approach enables you to get a clear picture of what is involved in effective customer... Learn about: Telephone Skills, Quality Training, Customer Care...
- Course
- Distance Learning
- Different dates available
- 2 Years
...Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry in India has grown and... Learn about: Customer Care, Care Management, Business Administration...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
- 8h
- Personal tutor
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer centric, Customer Service, Customer Retention...
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer centric, Customer Service, Customer Retention...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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- Course
- Online
- Intermediate
- Different dates available
- 48 Weeks
...Customer Service Course Online, aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings... Learn about: Customer Manager, Difficult People, Customer Manager Course...
...Customer Service Course Online, aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings... Learn about: Customer Manager, Difficult People, Customer Manager Course...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Course
- Online
- Intermediate
- Different dates available
- 6h - 1 Month
- Virtual classes
- Delivery of study materials
- Support service
- Online campus
...with customers that form customers’ perceptions of the company as a whole... Learn about: Customer Retention, Anger Management, Service Management...
...with customers that form customers’ perceptions of the company as a whole... Learn about: Customer Retention, Anger Management, Service Management...
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Course
- Distance Learning
- Different dates available
- 2 Years
...Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry in India has grown and... Learn about: Care Management, Part Time, Customer Care...
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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- Course
- Distance Learning
- Intermediate
- Different dates available
- 60h - 12 Months
... policies in an organisation * finding ways to measure customer satisfaction and improve services * managing a team of customer service staff Types of Customer Service Managers Roles vary widely and job titles in customer service management include: * corporate services manager * customer care manager... Learn about: Customer Care, Customer Service, Market Research...
... policies in an organisation * finding ways to measure customer satisfaction and improve services * managing a team of customer service staff Types of Customer Service Managers Roles vary widely and job titles in customer service management include: * corporate services manager * customer care manager... Learn about: Customer Care, Customer Service, Market Research...
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Course
- Online
- Intermediate
- Different dates available
- 206h
...Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop... Learn about: Customer Service Skills, Customer Manager, Customer Manager Course...
...Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop... Learn about: Customer Service Skills, Customer Manager, Customer Manager Course...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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I am absolutely loving studying so far. Everything about the course has been well thought out. The enrollment and correspondence is very well structured and the course content is more than I could have hoped for
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The tutor was very professional teaching the course, and it was perfectly adapted to the students' needs. I found it truly enjoyable.
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I found the two day practical session to be really helpful and educative.
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- Training
- Online
- Different dates available
- 6 Months
...It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal... Learn about: Customer Care, Client Management, Enhanced Due Diligence...
...It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal... Learn about: Customer Care, Client Management, Enhanced Due Diligence...
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I am absolutely loving studying so far. Everything about the course has been well thought out. The enrollment and correspondence is very well structured and the course content is more than I could have hoped for
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The tutor was very professional teaching the course, and it was perfectly adapted to the students' needs. I found it truly enjoyable.
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I found the two day practical session to be really helpful and educative.
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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- Short course
- Online
- Different dates available
- 12 Months
...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer satisfaction, Communication Skills, Customer Service Skills...
...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer satisfaction, Communication Skills, Customer Service Skills...
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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I signed 14 of my staff up to the customer service course, and it didn’t take long for me to realise a difference in their customer service skills. 100% recommend to those who have some aspect of customer service in their role.
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The assessor was so helpful and helped me to get the most from the course.
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- Short course
- Online
- Beginner
- Different dates available
...Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra... Learn about: Customer Service, Handle complaints, Customer Care...
...Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra... Learn about: Customer Service, Handle complaints, Customer Care...
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I signed 14 of my staff up to the customer service course, and it didn’t take long for me to realise a difference in their customer service skills. 100% recommend to those who have some aspect of customer service in their role.
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The assessor was so helpful and helped me to get the most from the course.
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- Course
- Online
- Intermediate
- Different dates available
- 200h
...Customer Service - Training course is ideal for the individuals seeking customer service or customer care training. The Customer Service course is specially beneficial to those who work in customer service roles and want to improve Customer Care skills or those who are looking to start a career... Learn about: Customer database, Customer Retention Strategy, Customer Service...
- Training
- Online
- Different dates available
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Care Management, Communication Training, Social Skills...
- Training
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Online campus
- Virtual classes
- Support service
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Manager, Customer Service, Customer Retention...