Distance and online learning Customer Care courses

...Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop... Learn about: Customer Manager Course, Customer Manager, Customer Care...

...It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal... Learn about: Customer Care, Client Management, Enhanced Due Diligence...

...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer Service, Communication Skills, Customer satisfaction...

...Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra... Learn about: Handle complaints, Manage complaints, Customer Care...

...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Service, Customer Care, Communication Skills...

...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Needs, Communication Training, Customer Retention...

...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Needs, Customer Manager, Communication Training...

...The course aims: -To evaluate a range of types of customer and how customer service provision meets their needs and different ways of exceeding customer expectations. -To identify actions that can be taken to support improvements to customer service. -To understand how effective customer service... Learn about: Consumer Behaviour, Management Planning, Customer Care...

... we will deepen this figure, illustrating all the notions you should know to be able to approach the profession. The customer service manager is the person in charge of the customer service section, also known as customer care. In practice, it is the one who coordinates this service and who takes responsibility... Learn about: Customer Manager, Customer Service, Customer Care...

...Dealing with Angry Customers Dealing with Difficult Customers Dealing with Unprofitable Customers Dealing with Customer Feedback Turning a Problem Into a Solution MODULE... Learn about: Customer Service, Communication Skills, Anger Management...

...Complaint record template Post course exercise plus model answers document... Learn about: Customer Care, Customer Service, Customer relationship...

...Recognise who the customers are and what they are looking for. -Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Listening Skills, Customer Care, Relationship Building...

...Course Description If you want to develop your knowledge of Customer Relations so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you. The Distance Learning Customer Relations... Learn about: Social Skills, Communication Skills, Customer Service Skills...

...Measure it The sixth critical element: Reinforce... Learn about: Oral Communication, Customer Service, Customer Service Skills...

...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service... Learn about: Customer Manager, Customer Care, Communication Skills...

...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Communication Skills, Sales Techniques, Sales Training...

...Customer relations is an important aspect of any business. This course helps improve your ability to interact with the customer. Learn helpful techniques to identify you firm’s strengths and weakness in regards to customer care. Understand how to meet the needs of the customers. Learn how to create... Learn about: Reception Skills, Customer Retention, Customer Service...

...how to deal effectively with anger, aggression and complaints Define the role of receptionist Describe good practice in receiving visitors and guests... Learn about: Quality Training, IT Security, Telephone Skills...

...On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance... Learn about: Customer Service Skills, Customer Manager, Customer Care...

...24 hour student support Personal tutor with Skype calls and email communications Webinar sessions Internship placement (optional)... Learn about: Customer Manager, Relationship Marketing, Client satisfaction evaluation...