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Distance and online learning Customer Care courses
- Short course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Delivery of study materials
- Online campus
- Support service
...16:30 Dealing with Complaints and Achieving Excellent Customer Care 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer satisfaction, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
... in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs... Learn about: Relationship Marketing, Customer Service, Relationship Building...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...Good customer service is key to brand loyalty, and understanding what your customers want is crucial to delivering an excellent service. In this Customer Service Basic Video Course , you will gain the essential skills needed to become a successful customer service assistant and keep your customers... Learn about: Customer Service, Customer Relationships, Customer Care...
- Vocational qualification
- Online
- Different dates available
- 6 Months
...Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. Customer service is the provision of service to customers before, during and after a purchase... Learn about: Customer Service Skills, Customer Service, Handling problems...
- Course
- Online
- Intermediate
- Different dates available
...Aim at reducing customer complaints and complaint handling resource cost. There is no age limit or set qualification for this training. Yes the candidate... Learn about: Customer Care Skills, Communication Skills, Building Relationship...
- Course
- Online
- Intermediate
- 1 Year
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...to give you a basic understanding of cookery and food service with applied knowledge and skills. You will be introduced to basic cookery and customer... Learn about: Customer Care...
- Training
- Online
- Different dates available
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Care, Care Management, Customer satisfaction...
NCFE CACHE Level 2 Diploma in Health and Social Care (Adults) for England - Distance Learning course
- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
...This qualification will enable you to develop the knowledge and skills required when working with adults in health and social care environments in a supervised... Learn about: English Language, Health and Social Care, Social Skills...
- Training
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Retention, Customer Service, Customer Service Skills...
- Course
- Online
- Beginner
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer relationship, Customer Needs, Customer Care...
- Short course
- Online
- Different dates available
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Management Tools, Account management, Customer Excellence...
- Course
- Online
- Different dates available
... they receive the highest levels of care and service, which will positively enhance your prestige and your profits.Many organisations believe they are providing excellent customer service, but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different... Learn about: Online Course, Service Management, Quality Training...
- Course
- Online
- Different dates available
... we will deepen this figure, illustrating all the notions you should know to be able to approach the profession. The customer service manager is the person in charge of the customer service section, also known as customer care. In practice, it is the one who coordinates this service and who takes responsibility... Learn about: Customer Manager, Office IT, Customer Service...
- Course
- Online
- Different dates available
...The course aims: -To evaluate a range of types of customer and how customer service provision meets their needs and different ways of exceeding customer expectations. -To identify actions that can be taken to support improvements to customer service. -To understand how effective customer service... Learn about: Customer Manager, Management Planning, Management Control...
- Course
- Online
- January
...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Customer Service Skills, Customer Retention Strategy, Customer Relationship Management...
- Short course
- Online
- Beginner
- Different dates available
- 3 Months
- Support service
- Delivery of study materials
- Online campus
- Personal tutor
...24 hour student support Personal tutor with Skype calls and email communications Webinar sessions Internship placement (optional)... Learn about: Customer Service, Customer satisfaction, Relationship Counselling...
- Course
- Online
- Intermediate
- Different dates available
...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service... Learn about: Customer satisfaction, Customer Service Skills, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- Online campus
- Support service
- Virtual classes
- Delivery of study materials
...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Customer Service, Customer Care, Service levels...
- Course
- Online
- Intermediate
- Different dates available
- 2 Days
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
...Measure it The sixth critical element: Reinforce... Learn about: Influencing Skills, Effective Communication, Sales Training...
- Training
- Online
- Beginner
- Different dates available
- Delivery of study materials
- Support service
...Complaint record template Post course exercise plus model answers document... Learn about: Customer complaint handling skills, Managing Complaints, Skills Communication...
- Course
- Online
- Beginner
- Different dates available
- 6 Months
- Support service
- Delivery of study materials
...Getting Started Unit 2: Defining Team Effectiveness Unit 3: Creating a Shared Service Vision and Purpose Unit 4: Creating Service Focused Team Unit... Learn about: Customer Care, Team Training, Service Management...
- Course
- Online
- Different dates available
...feedback for efficient functioning. The way the customer care support service department of a company functions; influences or determines the customer... Learn about: Business Management & Marketing, Customer Service, Customer Care...
- Course
- Online
- Different dates available
...over the phone or online. Course Content Module 1: Understanding Customer Services Module 2 : The Customer Module 3 : Attitude Is Everything Module... Learn about: Online Course, Customer Service, Customer Service Skills...