Distance and online learning Customer Management courses

...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service... Learn about: Customer Service Skills, Customer Services Course (Level 2), Communication Skills...

...dealing with customer complaints and helping customers with particular needs. Modules Module 1: Recognising Customers Module 2: The Importance of Exceptional... Learn about: Customer Care, Customer Service, Effective Customer Care...

...strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence. See the difference when people...

...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before... Learn about: Customer satisfaction, Customer Service, Customer Care...

...What is Customer Service? 3: The Goals of Great Customer Service 4: Discovering and Understanding Customer Needs 5: Delivering Maximum Levels of Customer Service... Learn about: Customer Manager, Communication Skills, Customer satisfaction...

...Defined in your organization -The third critical element: Given life by employees -The fourth critical element: Be a problem solver -The fifth critical element... Learn about: Telephone techniques, Customer Retention Strategy, Sales Training...

...have reacted had she received the service she expected. The staff of Starmore's learn to acknowledge waiting customers and apologise for any delay in serving...

...level of support and service at all times will result in an increase in revenue.Anyone who wants to ensure that their company retains clients or wants... Learn about: Personal Development Business Skills, Customer Relationship Management, Time management...

...by a written assignment, which is submitted and marked by your tutor. There is no external examination required. Study Method The course is designed... Learn about: Plan Service Excellence, Customer Needs, Customer satisfaction...

...The course aims: -To examine and evaluate the organisation’s customers at intra-personal and individual levels -To evaluate critically the contribution... Learn about: Strategic Business Management, Market Research, Strategic Management...

...The key outcomes -To connect more with your customers -To anticipate what they'll need next -Inspire yourself and others Programme includes...

...and companies that want to connect with their customers in a mutually beneficial way, to improve the service delivery while measuring and enhancing customer loyalty... Learn about: Personal Development, Service Management, Business management...

...Communication Skills, Non-verbal Communication and Body Language, Dealing with Customer Complaints. Recommended System Requirements: Operating System... Learn about: Customer Care, Communication Training, Customer Service Skills...

...exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples... Learn about: Customer relationship, Customer Service, Communication Training...

...photocopier which a business needs urgently repaired, but just blames the organisation for not looking after it correctly and for not calling him sooner...

...You then take the course at your pace. The access key is valid for 90 days from date of purchase. Introduction Tutorial 1: The Hidden Opportunities... Learn about: Customer complaint handling skills, Customer Service Skills, Customer Service...

...clients in all situations Better understand your customers to ensure a great relationship Manage changes to requirements without the need to over service... Learn about: Customer Service, Customer relationship, Client Management...

...Assessment is through a multiple choice question paper and completion of workbook. Our best price includes all the course materials, registaration... Learn about: Customer Service, Dealing with Customer Complaints, Effective Customer Care...

...service does not always create a great experience. Learn the difference between the two and also tips and advice from the best in the industry on how... Learn about: Customer behaviour, Marketing Campaign, Customer Service...

...Five practices of leadership Anyone involved in Customer Service. COURSE OUTLINE The Six Critical Elements of Customer Service We explore the six critical... Learn about: Relationship Building, Sales Techniques, Customer Retention Strategy...