239

Distance learning Customer Management courses

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METHODOLOGY
  • Course
  • Distance Learning

...To show you how to treat your customer like you would a guest in your home... Learn about: Customer Service... More


£899
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  • Short course
  • Online
  • Beginner
  • Different dates available

...A customer is an individual who takes delivery of a product (good/service) from a company in return for a payment to the company. The customers are the assets of a company, especially the loyal ones as they are constantly connected with the brand and become the main source of new customers... Learn about: Understanding Your Customers Expectations, Sales Training, Listening Skills... More

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£40 £10
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  • Course
  • Online

...To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice... Learn about: Customer Service... More


£799
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  • Course
  • Online
  • Beginner
  • Different dates available

...Every business encounters both profitable and unprofitable customers. Nevertheless, it’s how each customer type is dealt with that makes all the difference. For obvious reasons, identification of customers that are detrimental to your business is an important skill to master. But it’s not enough... Learn about: Customer analysis, Customer Care, Customer Service and Customers... More

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£40 £10
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  • Course
  • Distance Learning

...To encourage all staff to develop a quality approach to customers... Learn about: Customer Service... More


£649
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  • Course
  • Online
  • Beginner
  • Different dates available

...Putting a new customer service strategy into action can be exciting and daunting in equal measures. Not to mention, considerably more complex than most expect. The reason being that service excellence strategies must involve each and every member of the workforce from top to bottom. The customer... Learn about: Service Excellence Management, Customer Service, Customer Services... More

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£40 £10
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  • Course
  • Distance Learning

...To show how to achieve excellence in customer and employee satisfaction day-in and day-out, 365 days a year... Learn about: Customer Service... More


£899
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  • Training
  • Online
  • Beginner
  • Different dates available

..., and speaking skills that are the most fundamental part of a communication process. Digitization in the modern business world and integration of digital communication has reduced the importance of telephone communication but still it is playing a significant role in direct communication with customers. Research... Learn about: Telephone assistance for Management, Telephone management, Effective Communication... More

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£40 £10
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  • Course
  • Distance Learning

...To show sales staff what effect their behaviour can have on customers... Learn about: Customer Service... More


£649
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  • Short course
  • Online
  • Beginner
  • Different dates available

... and improving the standards of the business. This unit offers a comprehensive introduction to the development of a customer service strategy. It describes the mission and vision in the context of customer service strategy and the involvement of top management. A variety of key topics are explored in depth... Learn about: Technical Support Strategy, Strategy Development, Relation Management... More

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£40 £10
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  • Course
  • Distance Learning

...To give your customers what they want and keep them satisfied and loyal... Learn about: Customer Service... More


£899
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  • Course
  • Distance Learning

...To ensure all staff deliver great customer service by changing their attitude... Learn about: Customer Service... More


£999
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  • Course
  • Online

...To help call-centre staff answer customer enquiries effectively and professionally... Learn about: Customer Service... More


£799
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  • Course
  • Distance Learning

...To help call-centre staff answer customer enquiries effectively and professionally... Learn about: Customer Service... More


£999
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  • Course
  • Online

...To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light... Learn about: Customer Service... More


£799
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  • Course
  • Distance Learning

...To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light... Learn about: Customer Service... More


£1,299
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  • Course
  • Online

... between customer satisfaction and quality, providing people with five distinct learning steps to solving the customer's problem. Set within a retail outlet... Learn about: Customer Service... More


£799
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  • Course
  • Distance Learning

...The aim To make everybody smile! About the programme This motivational programme is for people and organisations who want to deliver great customer... Learn about: Customer Service... More


£699
+ VAT
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  • Course
  • Distance Learning

... between customer satisfaction and quality, providing people with five distinct learning steps to solving the customer's problem. Set within a retail outlet... Learn about: Customer Service... More


£649
+ VAT
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  • Course
  • Distance Learning

...strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence. See the difference when people... Learn about: Customer Service... More


£399
+ VAT
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