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Distance and online learning Customer Management courses
- Course
- Online
- January
...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes... Learn about: Customer Retention, Setting Goals, Telephone techniques...
- Course
- Online
- Intermediate
- 1 Day
- Virtual classes
- Online campus
- Support service
- Delivery of study materials
...Prepare yourself for a great, interactive and informative day where you will be given a thorough understanding of great customer service, and the skills and proven techniques to really excel in what you do. As with all our courses, there’s lots of interactivity, with questions, exercises... Learn about: Telephone Skills, Stress Management, Customer Manager...
- Course
- Online
- Different dates available
...This course will introduce to the most important aspect of any business, customer service. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. This course will help you to make sure that any customer using... Learn about: Customer Service...
- Course
- Online
- February
...The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service... Learn about: Customer Care, Listening Skills, Sales Training...
- Course
- Online
- Different dates available
- 2 Weeks
- Online campus
- Support service
- Virtual classes
- Delivery of study materials
- Personal tutor
... techniques and stress management. This course develops the “Customer First” approach in service and supports employees that are responsible for providing the after sales support service to the customers. This course helps the candidates in their personal character and behavioral development which ultimately... Learn about: Telephone answering, Customer Service, Internal Auditng...
- Course
- Online
- Different dates available
...The course aims: -To evaluate a range of types of customer and how customer service provision meets their needs and different ways of exceeding customer expectations. -To identify actions that can be taken to support improvements to customer service. -To understand how effective customer service... Learn about: Customer Manager, Customer Service, Management Planning...
- Course
- Online
- Intermediate
- Different dates available
... their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage... Learn about: Positive language, Time management, Product Knowledge...
- Short course
- Online
- Beginner
- Different dates available
.... In addition, you will learn how to improve your teams’ management of customer services including complaints and difficult customer service situations... Learn about: Customer Service, Service Charter, Customer Needs...
- Course
- Online
- Intermediate
- Different dates available
...The leading market analysis IT research and advising firm, Gartner, has stated it costs eight to ten times more to acquire new customers than it does to retain existing ones. Retaining customers begin with good customer service. Customer service is the first, and perhaps only, contact for customers... Learn about: Time management, Customer Handling, Product Knowledge...
- Course
- Online
- Advanced
... and role of communication in customer service. Diploma in Customer Service specifically focuses to develop the knowledge and key skills regarding the training and development, dealing with difficult customers, complaint handling process and taking feedbacks from the customers. Inspire London College’s... Learn about: Services marketing, Customer Manager, Service reports and dashboards...
- Short course
- Online
- Beginner
- Online campus
...Important in any business is to satisfy the customer. Could be in service delivery or, attention to the client. Customer Service helps users define customers´ profile are and understand their needs. This course enables users to learn the customer service, personal standards and premises standards... Learn about: Manage customer satisfaction, Customer Service, Outstanding customer service...
- Course
- Online
- Different dates available
...The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job.Customer... Learn about: CPD Accredited, CPD course, CPD Accredited Online Course...
- Course
- Distance Learning
- Different dates available
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the course is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas... Learn about: Service Principles, Recognising Customers, Customer Care...
- Course
- Online
- Different dates available
...This course is composed of 12 modules available for you to access and review at your own pace. Purchase this course for just £399. As customers have more avenues to voice their 'Likes' and dislikes of a brand or company, it has become very difficult for businesses to change their mindset... Learn about: Customer Service, Marketing Campaign, Customer behaviour...
- Course
- Online
- Different dates available
- 2h
...Learning how to gather customer feedback and effectively implement the collected data in business expansion and corrective strategy planning... Learn about: Business Management & Marketing, Customer Service, Social Media...
- Course
- Online
- Different dates available
...Learn How to Deal with Difficult Customers and Situations Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily... Learn about: IT Management, Skills and Training...
- Course
- Online
- Different dates available
...The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United... Learn about: Complaints handling, Customer satisfaction, Customer complaints...
- Course
- Online
- Intermediate
- Different dates available
...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition... Learn about: Customer Manager, Difficult People, Customer satisfaction...
- Short course
- Online
- Beginner
- Different dates available
...On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance... Learn about: Customer Manager, Problem Solving, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- Support service
- Virtual classes
- Delivery of study materials
- Online campus
...This Critical Elements of Customer Service course will train you on customer service, setting goals, the critical elements of customer service, communication skills, telephone techniques, and ways of dealing demanding customers, stress as well as coping with challenges assertively... Learn about: Customer Service, Elements of Customer Service, Communication Training...