Distance and online learning Customer Management courses

...The demand for customer service exists in all sectors of industry and commerce, at least three million people work in this area as illustrated by research... Learn about: Quality Techniques, Customer Service, Quality Assurance...

...through their fearless use of technology and their innovative approach to change. Turning work assignments into WOW projects: Learn from a case study...

...The course is split into the following modules: Introduction to Customer Service The importance of customer service Understanding customers needs Building... Learn about: Customer Service...

...In this course, you will examine a framework that will enable you to build a strong one-to-one relationship with new as well as existing customers. Classify... Learn about: Customer Relationship Management, Customer Service Skills, Strategic thinking...

...satisfaction Knowing your Customer Identifying customer needs and expectations How to meet customer needs How to exceed Customer Expectations Collecting... Learn about: Customer Needs, Customer Expectations, Customer satisfaction...

...poorly treated customers spread the word; customers will take their business elsewhere without a second thought; exceeding customer expectations is...

...customer service Effectiveness of marketing – brand recognition External influences – PESTLE, consumer groups... Learn about: Customer Service, Marketing Mix, Management Control...

...with care Recognise & adapt to customer behaviour styles Manage customer satisfaction levels the course will also help learners to expand their knowledge... Learn about: Customer satisfaction, Customer Service Skills, Customer relationship...

...the theoretical conditions for Customer Relationship Management is given. Course Duration: Maximum study time 3 months Course Benefits: 24 hour student... Learn about: Customer Care, Client satisfaction evaluation, Relationship Counselling...

...photocopier which a business needs urgently repaired, but just blames the organisation for not looking after it correctly and for not calling him sooner...

...We assure you to give the most efficient outcome of what you desire: We design our courses very tactfully so that it becomes effective for the future... Learn about: Customer relationship, Service Provider, Tool selection...

...These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive... Learn about: Customer Service, Online Course, Customer Manager...

...and Managers The content of this course includes: The Value of Complaints Reasons why customers complain Key Areas that lead to Customer Dissatisfaction... Learn about: Internal Customers, Customer Complaint Management, Managing Complaints...

...service or solution to meet it. Learn how your business can combine top-class service to others, a professional attitude, consistently high standards and excellent teamwork...

...can generate return business. How to build good will. How to provide customer service over the phone. How online tools can aid customer service... Learn about: Customer Service...

...What is a Customer Focused Organisation? Module 4 - Developing Customer Service Strategy Module 5 - Implementing a Service Excellence Strategy Module... Learn about: Diploma in Customer Service (Level 4), Certificate in Customer Service (Level 3), Customer Services Course...

...for readiness and success in CRM Describe how CRM creates value for organizations and customers Consider developmental roles that have the greatest impact... Learn about: Relationship Building, Customer Service, Customer Retention...

...Inspires great customer service -Helps you provide an inspirational working environment Programme includes: DVD (15 mins) Course leader's guide Information...

...long-term customer relationship building and enables the learners to handle the customers more effectively. Through this course the learners can develop... Learn about: Customer Manager, Customer Service, Customer Care...

...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service... Learn about: Customer Services Course (Level 2), Customer Service, Communication Skills...