Government Funded Customer Management courses

...well as investigate areas for improvement. Assessment: All candidates are assessed on the job using a range of methods including; observation...

...Service This qualification will allow staff in customer focused workplaces to obtain a relevant qualification. Mandatory Units Prepare yourself to deliver...

...of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who... Learn about: Service sector, Customer satisfaction, Nationally recognised...

...job and NVQ assessment recognises an individual’s performance at work within a nationally recognised qualification. NVQs are available at three levels... Learn about: Customer Service...

...who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification... Learn about: Relationship Marketing, Customer Service, Key Account Management...

...and who may be in charge of their own department or team. NVQ and SVQ Level 3 in Customer Service This qualification will allow staff in customer focused...

...employed in a customer service role, involving a diverse range of functions, tasks and activities that are constantly developing and changing... Learn about: Key Account Management, Relationship Marketing, Customer Retention...

...Course Content In an organisations´ environment having appropriate service standards is essential for its customers, potential customers, employees and management of a business...

...who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ... Learn about: Customer Service, Key Account Management, Relationship Marketing...

...Service This qualification will allow staff in customer focused workplaces to obtain a relevant qualification. Mandatory Units Prepare yourself to deliver...

...be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment... Learn about: Relationship Marketing, Customer Retention, Key Account Management...

...These follow different themes that add value to the way your staff work and to the relationship your business enjoys with your customers. Mandatory units Unit...

...in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning... Learn about: Customer Retention, Relationship Marketing, Customer Relationship Management...

...A member of our Recruitment Team will be able to advise you if you are suitable for this level based on your current grades and experience. What other experience will I gain?... Learn about: Customer Service...

...employed in a customer service role, involving a diverse range of functions, tasks and activities that are constantly developing and changing... Learn about: Key Account Management, Customer Service, Relationship Marketing...

...in Customer Service and Retail work: Handling customer enquiries and complaints face to face and referring to a manager if necessary Answering customer phone enquiries...

...field of customer services. This comprehensive course will put you ahead of the competitions by demonstrating practical ways to create and develop effective... Learn about: Customer Relationship Management, Customer Retention, Customer relationship...

...well as investigate areas for improvement. Assessment: All candidates are assessed on the job using a range of methods including; observation...

...be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment... Learn about: Customer Retention, Key Account Management, Customer Service...

...which involve customer contact. You must be working in a customer service role. Course Content Qualification structure To achieve a full Level 2 QCF Certificate... Learn about: Customer Service...