Government Funded Customer Management courses

...a trustworthy relationship with the customers. COURSE CURRICULUM Customer Service Module One – Getting Started Module Two – Who We Are and What We Do Module... Learn about: Customer Service...

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing...

...Certificate in Housing Practice Up to 70% Fundaing available. (Eligibility criteria applies). Course Delivery: The course consists of 4 mandatory units...

...on to other levels of education or for obtaining work. Course Content: This is a seven unit course covering:· Starting work in the IT industry Starting work in business...

...COURSE CURRICULUM Diploma in Customer Service: Telephone Etiquette Module One – Getting Started Module Two – Aspects of Phone Etiquette Module Three –... Learn about: Customer Service...

...The OCR Advice and Guidance Support NVQ Level 2 is designed to reflect the activities and responsibilities of candidates who are in work where they provide...

...at the same time reduce training-associated costs and contribute to minimising staff turnover. By taking a collaborative approach and forming long-term...

...Candidates taking units from option block C MUST include unit 2G4 within the total of 9 units Candidates taking units from option block D MUST include...

...but you must b be working in a call centre environment and you will complete a skills scan prior to starting the course. Study Hours : 0 Nº of Weeks...

...and Guidance NVQ Level 3 is designed to reflect the activities and responsibilities of candidates who are practitioners who work directly with clients...

...analysing sales information and processing orders and payments. Start dates and fees How do I apply? Please call our employer engagement/NVQ team on 0808 100... Learn about: Sales Training...

...NVQ Certificate in Contact Centre Operations Certificate in Contact Centre Operations Maths and English The purpose of this qualification is to help... Learn about: Team Training, Skills and Training...

...but you must b be working in a call centre environment and you will complet a skills scan prior to starting the course. Study Hours : 0 Nº of Weeks...

...provide an administrative support function to practioners and also customer service to clients. Duration 6 - 12 months Venue SBS Cygnet Court Fees...

...problems managing budgets planning change for team Progression Opportunities: It allows candidates to progress into a more senior role or to the following Management qualifications... Learn about: Business and Administration, Business Administration, Team Training...

...Overview The apprenticeship comprises the following qualifications: NVQ Certificate in Contact Centre Operations Certificate in Contact Centre Operations... Learn about: Communication Training, Skills and Training, Sales Training...

...Study Hours : 5 Nº of Weeks: 36 Additional Enrolment Info : You will need to be in a management/supervisory role Additional Timetabling : This course...

...This course is designed to reflect the activities and responsibilities of candidates who are practioners who work directly with clients. Advice and Guidance...

...The Level 2 Certificate covers all the basic requirements of working in a customer-focussed role and develops your skills to deal with people in a positive and effective... Learn about: Customer Service...

...Level 2 and 3 can be fully funded through our government funded programmes for which you can srart at any time. Can be delivered on site at your workplace...