Government Funded Customer Service courses

...Suitable for: Those who work in customer facing... Learn about: Verbal Communication, Customer Service Skills, Customer Service...

.../business. You will study 2 mandatory units: Understand customer service to improve service... Learn about: Relationship Marketing, Customer Service, Customer Retention...

...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...

... of promotion. Upon successful completion of the course, students will be able to: Demonstrate understanding of customer service Champion customer service Improve customer relationships Monitor and solve customer service problems Develop personal performance through delivery of customer service... Learn about: Customer Service...

...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Customer Care, Effective Communication, Customer Service Skills...

...These qualifications are designed for customer service and administrative staff working within all sectors of industry and commerce. The qualification is designed around two core mandatory units (12 credits) and a selection of optional units (to a total of 42 credits) Mandatory Units... Learn about: Customer Service...

...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...

... to go to get things done for the customer and are aware of the pressures facing the organisation or business. It is likely you will have experience of working in a customer service role... Learn about: Customer Service...

...The programme has been designed for people who are employed in any type of business but who are in customer-facing roles. The programme identifies the required competencies and helps candidates develop and demonstrate these skills for effective operation of customer service in all business... Learn about: Customer Service...

...The Diploma is designed for customer service and administrative staff working within all sectors of industry and commerce. The qualification... Learn about: Customer Service...

... preparation is also covered, including resume and cover letter writing, mock interviews, and job shadowing. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service... Learn about: Ms Office, Customer Service, Office IT...

... in a customer service role and how to go that extra mile... Learn about: Customer Service...

...Is it for me? This course provides the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Students will be able to apply this knowledge in a variety of industries and job roles.... Learn about: Customer Service...

... to progress to a higher qualification such as OCR Diploma in Customer Service - QCF Level... Learn about: Customer Service...

...Further Information Please contact Employer Services on 0845 1550043 and then press 4 or 01293 453438, or email us at employers@centralsussex.ac... Learn about: Customer Service...

..., not directly linked to the customer service sector. Sales Assistant Receptionist Call Centre Agent Travel Agent Checkout Operator Cashier Hospitality... Learn about: Skills and Training, Customer Service...

...Is it for me? Are you working in retail, catering or hospitality, recruitment or another customer facing industry? Do you want to gain a nationally recognised qualification to prove your competence in this important area?... Learn about: Customer Service...

...If you work in a Customer focus role, have good interpersonal skills and strive to deliver the best possible service, even in difficult and complex situations and are constantly looking to improve your performance to enable the organisation to maintain its competitive edge, then yes. All places... Learn about: Customer Service...

...Further Information Please contact Employer Services on 0845 1550043 and then press 4 or 01293 453438, or email us at employers@centralsussex.ac... Learn about: Customer Service...

...ustomers Handling customer service information Working as a team Meeting the needs of a diverse range of customers Promoting and evaluating product and services OUTLINE PROGRAMME Successful completion of the training programme and assessment will enable learners to understand: Employee rights... Learn about: Team Training, Customer Service...