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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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- Short course
- Edinburghand7 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- September
...This Closing the Sale and Dealing with Objections course reviews the sales process and identifies the appropriate time to apply a close and how to go about...
...This Closing the Sale and Dealing with Objections course reviews the sales process and identifies the appropriate time to apply a close and how to go about...
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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...12:00 - 13:00 Morning Debrief (Delegates to share experiences and look for strategies for improvement.) 13:00 - 13:30 Lunch 13:30 - 13:45 Target Setting... Learn about: Cold Calls, Trainer Delegates, Confidence Training...
...12:00 - 13:00 Morning Debrief (Delegates to share experiences and look for strategies for improvement.) 13:00 - 13:30 Lunch 13:30 - 13:45 Target Setting... Learn about: Cold Calls, Trainer Delegates, Confidence Training...
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- June
...16.15 to 16.30 Action plans summarised and agreed... Learn about: Consultative Selling, Sales Advances, Sales Training...
...16.15 to 16.30 Action plans summarised and agreed... Learn about: Consultative Selling, Sales Advances, Sales Training...
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Customer Service, Customer Care, Customer Manager...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...to be comfortable participating in role-plays, which form a major part of the course. Finally, a review of closing techniques and a self-analysis of preferred... Learn about: Marketing Strategy, Selling skills, Sales Techniques...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
- 2 Days
...Winning More Business in the Final Meeting (2 day course) - Benefits A better understanding of their competition Identify key selling points Anticipate... Learn about: Sales Training...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...15:00 - 16:30 Role Play 4 (Challenging situations where the salesperson has to think on his/her feet to rescue the sale and/or keep the doors open... Learn about: Sales Techniques, Closing Skills, Marketing Strategy...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...marketing, designing and conducting a dynamic event Excellent design - creating a journey Enrolling stakeholders Preparing for what happens after the facilitated... Learn about: Customer Service Skills, Customer satisfaction, Facilitation Skills...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...relate to the various social styles. Ways to secure and consolidate agreements. This course suits Anyone who has to negotiate effectively, in internal... Learn about: Sales Training, Communication Skills, Listening Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Focussing on the most common objections, delegates discuss the best ways to handle them, sharing ideas is encouraged. 14:45 - 15:30 Handling Objections... Learn about: Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course... Learn about: Handling Complaints, Incoming Calls, Customer Complaints Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...and getting instant feedback from the trainer. To increase confidence in taking all incoming calls Understand the importance of customer care in a sales... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...The challenge of misinterpretation. 11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves... Learn about: Via Email, Skills sets...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The content is delivered... Learn about: Good Practices, Course Objectives, Visitors Experience...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...Greater confidence when taking incoming calls Telephone etiquette when answering, holding or transferring calls Understand the importance of customer... Learn about: Incoming Telephone Calls, Outgoing calls, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...well as more experienced staff who would welcome a refresher to evaluate, consolidate and confirm their existing skills Enhanced understanding of the vital... Learn about: Communications Planning, Customer communication, Body Language...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...team 15.00 – 16.00 Ensuring and securing a Sales quality process 16.00 – 16.30 Action Plans Agreed... Learn about: IT risk, Sales Strategy, Sales Training...
- Course
- Edinburghand5 other venues
- Birmingham, Bristol, London, Manchester, Nottingham
- Intermediate
- October
...Winning Ways to Close a Deal - Half Day (pm) - Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding... Learn about: Sales Training...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Edinburgh
- Intermediate
- 2 Days
...and areas where the competition may be stronger.) Day 2 09:30 - 11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer... Learn about: Business skills, Business Ratios, Final Meeting...
...and areas where the competition may be stronger.) Day 2 09:30 - 11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer... Learn about: Business skills, Business Ratios, Final Meeting...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Training
- Edinburgh
- Advanced
- 1 Day
...customers by pro-actively anticipating their needs Develop your consultative selling competencies which will maximize the business relationship with your client... Learn about: Structured Product Brand Talk, Controlling the Sales Interview, Creating Professional Relationships...