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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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- Short course
- Edinburghand7 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- September
...Presenting, Closing, Keeping the Doors Open) 11:30 - 12:00 Types of Closes (23 closes are analysed) 12:00 - 13:00 What Type of Closer Are...
...Presenting, Closing, Keeping the Doors Open) 11:30 - 12:00 Types of Closes (23 closes are analysed) 12:00 - 13:00 What Type of Closer Are...
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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...08:30 - 09:00 Role Plays 09:00 - 09:30 Pairs to Plan Their Activities 09:30 - 12:00 Cold Calling (Trainer to accompany delegates and debrief after each visit... Learn about: Role Plays, Confidence Training, Trainer Delegates...
...08:30 - 09:00 Role Plays 09:00 - 09:30 Pairs to Plan Their Activities 09:30 - 12:00 Cold Calling (Trainer to accompany delegates and debrief after each visit... Learn about: Role Plays, Confidence Training, Trainer Delegates...
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- June
...14.45. to 15.30 Role rehearsals 15.30 to 16.15 Dealing with resistance (Preventing resistance; signals to look pout for; proven techniques to handle resistance)... Learn about: Consultative Selling, Sales Techniques, Sales Advances...
...14.45. to 15.30 Role rehearsals 15.30 to 16.15 Dealing with resistance (Preventing resistance; signals to look pout for; proven techniques to handle resistance)... Learn about: Consultative Selling, Sales Techniques, Sales Advances...
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...next 3 facilitators skills9) Developing action plans10) Reviewing progress against anticipated outcomes11) Ensuring the momentum caused by a successful... Learn about: Creative techniques, Sales Training, Customer Service...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...styles highlights the most appropriate strategies for each individual. The ability to identify your strengths and weaknesses Understand why customers don't... Learn about: Selling skills, Customer Relationship Management, Customer Manager...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
- 2 Days
...16:30 Preparation Work Set Overnight (All delegates will need to prepare 2 pieces of work. The first is for their meeting to the above scenario and secondly... Learn about: Sales Training...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...time to apply a close and how to go about it. Through role-play and questionnaires we analyse your closing technique and highlight areas for improvement... Learn about: Strategic Planning, Sales Techniques, Closing Skills...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...lead role or support the chairperson. All the participants will be invited to offer receive feedback on each others performance ensuring that the day is... Learn about: Decision Making, Problem Solving, Marketing Strategy...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...and looking at potential alternatives 12.30 – 13.00 An opportunity to practice 13.00 – 14.00 Lunch Break 14.00 – 14.30 How to avoid deadlocks in your negotiations... Learn about: Listening Skills, Negotiation Skills, Speaking Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...enquiries and existing customers.) 16:30 Summary & Action Plans Agreed... Learn about: Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Incoming Calls, Customer Care, Customer Complaints Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both Groups Together... Learn about: Incoming Calls, Excellent Customer Care, Customer Care...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional. How you can compose... Learn about: Skills sets, Via Email...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...An increase in the opportunity to gain more advanced Customer Care Skills A greater ability to handle customer concerns to the benefit of all parties... Learn about: Course Objectives, Customer Care, Care Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...14:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service.) 14:30... Learn about: Incoming Calls, Telephone answering, Incoming Telephone Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...shape customer attitude 11.00 – 11.15 Coffee break 11.15 – 12.45 Communication face - to - face and over the telephone. Body language and facial expression... Learn about: Communication Training, Communications Planning, Communication face...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...by the Strategy Analysis of the Market Place Identification of Risk and Contingency Plans Developing a Sales Strategy - Timetable 09.30 – 10.00 Coffee... Learn about: Sales strategy process, Sales Training, Sales Strategy...
- Course
- Edinburghand5 other venues
- Birmingham, Bristol, London, Manchester, Nottingham
- Intermediate
- October
...Everybody involved in sales wants to be seen as professional and sometimes this leads to salespeople not being assertive enough with their potential customers... Learn about: Sales Training...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Edinburgh
- Intermediate
- 2 Days
...More Business in the Final Meeting (2 day course) - Timetable DAY 1 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Competitive Analysis... Learn about: Business Success, Business to plan, Business Ratios...
...More Business in the Final Meeting (2 day course) - Timetable DAY 1 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Competitive Analysis... Learn about: Business Success, Business to plan, Business Ratios...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Training
- Edinburgh
- Advanced
- 1 Day
...and wish to develop their communication skills will benefit from this course. It will also prove extremely useful for salespeople who have received formal... Learn about: Structured Product Brand Talk, Interpersonal Skills, Building Rapport...