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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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- Short course
- Edinburghand7 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- September
...This Closing the Sale and Dealing with Objections course reviews the sales process and identifies the appropriate time to apply a close and how to go about...
...This Closing the Sale and Dealing with Objections course reviews the sales process and identifies the appropriate time to apply a close and how to go about...
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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...(Based on the morning's results each pair is set minimum targets, to achieve in the afternoon.) 13:45 - 15:45 Cold Calling (Trainer to accompany delegates... Learn about: Cold Calls, Role Plays, Trainer Delegates...
...(Based on the morning's results each pair is set minimum targets, to achieve in the afternoon.) 13:45 - 15:45 Cold Calling (Trainer to accompany delegates... Learn about: Cold Calls, Role Plays, Trainer Delegates...
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- June
...This course is for those who sell ideas, products and services and who want to develop a selling style where the emphasis is on developing the concept... Learn about: Types of sale, Consultative Selling, Sales Advances...
...This course is for those who sell ideas, products and services and who want to develop a selling style where the emphasis is on developing the concept... Learn about: Types of sale, Consultative Selling, Sales Advances...
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...on their own real world situations.) 15:30 - 16:00 Giving and Receiving Feedback (Each participant receives feedback from their colleagues on their strengths... Learn about: Facilitation Skills, Customer Care, Sales Training...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...12:15 The Science of Questions in Qualification 12:15 - 12:45 Role Play 12:45 - 13:00 General Discussion 13:00 - 14:00 Lunch Break 14:00 - 15:00 Advanced... Learn about: Customer Service Skills, Customer satisfaction, Objection Handling...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
- 2 Days
...15:00 Difficult Questions (What do we get, what is the best way to handle them) 15:00 - 16:00 Scenario Settings (Here delegates will describe to the... Learn about: Sales Training...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...time to apply a close and how to go about it. Through role-play and questionnaires we analyse your closing technique and highlight areas for improvement... Learn about: Marketing Communications, Organizational Skills, Sales Techniques...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...required to use a variety of processes to engage, enthuse and enrol operations people to buy-into a change in working practices required by the business... Learn about: Customer Service, Problem Solving, Decision Making...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This is an advanced course which is specifically designed to allow you to update, review and assess your style of negotiation and to negotiate effectively... Learn about: Negotiation Skills, Customer Relationship Management, Listening Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace. How to handle... Learn about: Incoming Calls, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Customer Care, Incoming Calls, Customer Complaints Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...environment How to handle complaints in a positive way Dealing with Incoming Calls Positively - Timetable (Split into two groups) 09:30 GROUP 1 Task... Learn about: Incoming Calls, Customer Care, Excellent Customer Care...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...of 10 top tips that will ensure consistency and professionalism throughout your business Delivering Excellence Via Email - Half Day (am) - Timetable 09:00... Learn about: Skills sets, Via Email...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Care Skills, Public Sector, Customer Care Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled... Learn about: Incoming Telephone Calls, Outgoing calls, Telephone Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...face to face Steering conversations with effective questioning 12.45 – 13.30 Lunch 13.30 – 14.00 Accurate and Active listening skills Taking and leaving... Learn about: Communication Training, Communication face, Customer communication...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: IT risk, Sales Strategy, Target Market...
- Course
- Edinburghand5 other venues
- Birmingham, Bristol, London, Manchester, Nottingham
- Intermediate
- October
...(Personal analysis) 15:30 - 15:45 Coffee 15:45 - 16:15 Dealing With Objections Effectively (Types of objections, pre-handling objections, answering objections)... Learn about: Sales Training...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Edinburgh
- Intermediate
- 2 Days
...13:00 Identifying our Key Selling Points 13:00 - 14;00 Lunch 14:00 - 15:00 Difficult Questions (What do we get, what is the best way to handle them)... Learn about: Final Meeting, Business English, Business Success...
...13:00 Identifying our Key Selling Points 13:00 - 14;00 Lunch 14:00 - 15:00 Difficult Questions (What do we get, what is the best way to handle them)... Learn about: Final Meeting, Business English, Business Success...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Training
- Edinburgh
- Advanced
- 1 Day
...and to develop the skills required to achieve repeated success by improving their selling techniques. This course focuses particularly on the emotive reasons why people... Learn about: Building Rapport, Structured Product Brand Talk, Interpersonal Skills...