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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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- Short course
- Edinburghand7 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- September
...Presenting, Closing, Keeping the Doors Open) 11:30 - 12:00 Types of Closes (23 closes are analysed) 12:00 - 13:00 What Type of Closer Are...
...Presenting, Closing, Keeping the Doors Open) 11:30 - 12:00 Types of Closes (23 closes are analysed) 12:00 - 13:00 What Type of Closer Are...
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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...12:00 - 13:00 Morning Debrief (Delegates to share experiences and look for strategies for improvement.) 13:00 - 13:30 Lunch 13:30 - 13:45 Target Setting... Learn about: Trainer Delegates, Role Plays, Confidence Training...
...12:00 - 13:00 Morning Debrief (Delegates to share experiences and look for strategies for improvement.) 13:00 - 13:30 Lunch 13:30 - 13:45 Target Setting... Learn about: Trainer Delegates, Role Plays, Confidence Training...
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- June
...Improving active listening skills; Using questions with maximum effect and with powerful impact; developing question models and softeners) 13.00 to 14... Learn about: Sales Advances, Consultative Selling, Types of sale...
...Improving active listening skills; Using questions with maximum effect and with powerful impact; developing question models and softeners) 13.00 to 14... Learn about: Sales Advances, Consultative Selling, Types of sale...
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...with challenges disruptions and resistance within the group.) 10:45 - 11:30 Practical Exercise - Handling Difficult Situations (The participants apply... Learn about: Customer satisfaction, Customer Care, Customer relationship...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving Qualification The importance of effective... Learn about: Customer satisfaction, Customer Retention Strategy, Customer Relationship Management...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
- 2 Days
...The course starts with competitive analysis and identification of key selling points. The course also identifies difficult questions and areas where... Learn about: Sales Training...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...(Delegates choose their 3 favourite closes and in pairs practise them on each other.) 12:45 - 13:45 Lunch 13:45 - 14:15 Role Play... Learn about: Organizational Skills, Sales Techniques, Marketing Processes...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Marketing Strategy, Customer Service, Sales Techniques...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...by understanding negotiation pitfalls and barriers and how to deal with them. You will also receive specific feedback on your negotiation style and guidelines... Learn about: Customer Relationship Management, Listening Skills, Communication Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service and to make sure... Learn about: Incoming Calls, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...own scoring systems and the whole group discusses whether these marking procedures can be improved.) 12:45 – 13:00 Review of Morning Activities 13:00 –... Learn about: Handling Complaints, Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls... Learn about: Excellent Customer Care, Incoming Calls, Customer Care...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional. How you can compose... Learn about: Skills sets, Via Email...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...An increase in the opportunity to gain more advanced Customer Care Skills A greater ability to handle customer concerns to the benefit of all parties... Learn about: Care Skills, Good Practices, Course Objectives...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...15:30 - 16:15 Trainer makes outgoing calls LIVE and delegates mark how well calls are handled. 16:15 - 16:30 Golden Rules For Achieving Excellent Customer... Learn about: Incoming Calls, Incoming Telephone Calls, Telephone answering...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...role of Reception Improved communication skills Increased ability to deal with different types of customersand situations Efficient and effective information... Learn about: Body Language, Communication Training, Communication Skills...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...team 15.00 – 16.00 Ensuring and securing a Sales quality process 16.00 – 16.30 Action Plans Agreed... Learn about: IT risk, Sales strategy process, Sales Strategy...
- Course
- Edinburghand5 other venues
- Birmingham, Bristol, London, Manchester, Nottingham
- Intermediate
- October
...(Personal analysis) 15:30 - 15:45 Coffee 15:45 - 16:15 Dealing With Objections Effectively (Types of objections, pre-handling objections, answering objections)... Learn about: Sales Training...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Edinburgh
- Intermediate
- 2 Days
...Interaction will be encouraged). 11:00 - 12:00 Review of Meetings 12.00 -13:00 Interactive Workshop to Look for Improvements 13:00 - 14:00 Lunch 14:00... Learn about: Business Plan, Final Meeting, Business context...
...Interaction will be encouraged). 11:00 - 12:00 Review of Meetings 12.00 -13:00 Interactive Workshop to Look for Improvements 13:00 - 14:00 Lunch 14:00... Learn about: Business Plan, Final Meeting, Business context...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Training
- Edinburgh
- Advanced
- 1 Day
...Learn how to move away from the basic selling relationship to a consultative selling and relationship-based customer retention model Develop your knowledge... Learn about: Building Rapport, Handle Objections, Structured Product Brand Talk...