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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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- Short course
- Edinburghand7 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- September
...This Closing the Sale and Dealing with Objections course reviews the sales process and identifies the appropriate time to apply a close and how to go about...
...This Closing the Sale and Dealing with Objections course reviews the sales process and identifies the appropriate time to apply a close and how to go about...
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The best investment I made was a one-to-one training session with Howard at Basesound. Self-teaching is fine, but it's no substitute for learning from a seasoned pro with decades of experience. Howard patiently took me through the fundamentals and taught me many important techniques, routines, and disciplines which I use every time.
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...12:00 - 13:00 Morning Debrief (Delegates to share experiences and look for strategies for improvement.) 13:00 - 13:30 Lunch 13:30 - 13:45 Target Setting... Learn about: Cold Calls, Confidence Training, Allocated Areas...
...12:00 - 13:00 Morning Debrief (Delegates to share experiences and look for strategies for improvement.) 13:00 - 13:30 Lunch 13:30 - 13:45 Target Setting... Learn about: Cold Calls, Confidence Training, Allocated Areas...
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We have taught hundreds of students to become sound engineers. The day was very productive and enjoyable and all the engineers said they felt a lot more confident and were relishing incorporating what we had covered as soon as they got back behind the desk.
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- June
...The ability to hold a sales conversation. Consultative Selling - Timetable 9.30 to 9.45 Welcome and objectives 9.45 to 10.30 Defining consultative selling... Learn about: Sales Advances, Sales Training, Types of sale...
...The ability to hold a sales conversation. Consultative Selling - Timetable 9.30 to 9.45 Welcome and objectives 9.45 to 10.30 Defining consultative selling... Learn about: Sales Advances, Sales Training, Types of sale...
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...the lessons learned to handle difficult situations in a simulated facilitated event.) 11:30 - 12:30 The Facilitators Toolkit (Part 3)(Exploration of... Learn about: Customer Manager, Customer Service, Sales Techniques...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...12:15 The Science of Questions in Qualification 12:15 - 12:45 Role Play 12:45 - 13:00 General Discussion 13:00 - 14:00 Lunch Break 14:00 - 15:00 Advanced... Learn about: Sales Techniques, Customer Service Skills, Sales Training...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
- 2 Days
...They must explain as much of the history leading up to the meeting as possible and why they feel they may win or lose this bid.) 16:00 - 16:30 Preparation... Learn about: Sales Training...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Sales Training, Strategic Planning, Marketing Processes...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...fast-paced and professional manner. The course agenda will be set by the participants - to begin there will be a facilitated event where the participants... Learn about: Decision Making, Problem Solving, Customer Service...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...Practice 16.30 – 16.45 Summary & Action Plans Agreed... Learn about: Communication Skills, Listening Skills, Time management...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...How to handle objections Understand the importance of customer care in a sales environment How to handle complaints in a positive way How to gain the maximum... Learn about: Incoming Calls, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...system that is used on the course and can be used at work Customer Care - Incoming and Outgoing Calls - Timetable 09:30 – 09:45 Coffee & Introduction... Learn about: Customer Complaints Calls, Customer Care, Handling Complaints...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...10:40 GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?... Learn about: Excellent Customer Care, Incoming Calls, Customer Care...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Timetable 09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise. 09:30 – 10:00 The advantages, issues and skills sets required to write emails... Learn about: Skills sets, Via Email...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...An increase in the opportunity to gain more advanced Customer Care Skills A greater ability to handle customer concerns to the benefit of all parties... Learn about: Public Sector, Care Skills, Course Objectives...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Timetable 14:00... Learn about: Incoming Telephone Calls, Outgoing calls, Telephone Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added pressures of 21st century communication... Learn about: Communication design, Communication face, Communication Skills...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...Developing a sales strategy process – Consider our brand, identify risk. Therefore include and develop a risk matrix to ensure a fall back plan Identifying... Learn about: Sales Strategy, Sales Training, IT risk...
- Course
- Edinburghand5 other venues
- Birmingham, Bristol, London, Manchester, Nottingham
- Intermediate
- October
...Over 20 closing strategies are identified and each individual on the course will take a test to establish what type of salesperson they are and how best they can improve... Learn about: Sales Training...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Edinburgh
- Intermediate
- 2 Days
...and areas where the competition may be stronger.) Day 2 09:30 - 11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer... Learn about: Business Success, Business Studies, Business Ratios...
...and areas where the competition may be stronger.) Day 2 09:30 - 11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer... Learn about: Business Success, Business Studies, Business Ratios...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Training
- Edinburgh
- Advanced
- 1 Day
...customers by pro-actively anticipating their needs Develop your consultative selling competencies which will maximize the business relationship with your client... Learn about: Building Rapport, Interpersonal Skills, Handle Objections...