Telephone Skills Courses London

...comprehensive phone call structure as a cogent "coat-hanger" for professionalism throughout every call you take, or Discover how to get the caller's...

...can help smooth over challenges and make conference calls easier to manage. Telephone Techniques You see, a lot of telephone problems happen because... Learn about: Assertive Behaviour, Assertiveness Training, Confidence Training...

...that generate customersÂ' confidence What will i get out of it For most organisations today, the telephone is the key mode of communication with customers...

...and maintain Customer relationships. Introduces the Qualities and Key Skills required for success. Learn how to project the correct image, handle difficult...

...Course content How to Welcome customers professionally - establishing rapport, assertion (not aggression), and projecting a personality for your...

...may include many of the exercises listed below, and any additional material that the trainers feel is relevant to the delegates on the day. Delegate Input... Learn about: Confidence Training, Assertive Behaviour, Telephone Skills...

...effective An ability to cross and up-sell Techniques to build rapport in those all-important first few seconds Strategies to overcome objections and...

...and pitch activities Adapting your media pitches to needs and time pressures Fitting your work into the publisher’s cycle... Learn about: Influencing Skills, Oral Communication, Communication Skills...

...Being busy, enthusiastic, confirming the appointment. Creating quality prospects and appointments with decision-makers/influencers Preparing for the Sales Appointment...

...with skills for successful follow-up How to Revive Old Accounts . Developing sales from dormant accounts, which were once a real source of profit...

...Course Objectives To provide hands-on training that will include real-life experiences, and provide techniques and skills you can use immediately To raise...

...they come back for more, time and time again! CUSTOMER CARE / CUSTOMER SERVICE: What it really means! How to achieve it! Who and what are prospects...

...the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of...

...Saying no assertively Understand and learn the differences in customer service styles Cope with complaining customers Screen calls properly Work with internal... Learn about: Assertive Behaviour, Assertion Training, Telephone Skills...

...opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes... Learn about: Incoming Calls, Sales Process, Overcoming Objections...

...Topics covered: Telephone Skills Self Diagnostic Inappropriate Language/Phrases Exercise Effective Telephone Communicators Poor Telephone Communicators MODULE... Learn about: Communication Training, Persuasion Skills, Customer Care...