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Telephone Skills Courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Service, Customer Retention, Excellent Customer Care...
- Course
- London
...This course has been designed to train supervisors or managers to impart telesales/telemarketing skills to new telesales staff or for refresher training for existing staff... Learn about: Skills and Training...
- Short course
- London
- 1 Day
...To add value to the organisation's image. Answer the telephone effectively. Draw out caller requirements. Take accurate messages. Use tact, discretion and initiative when dealing with telephone calls and visitors. Organise and complete reception registers. Suitable for: Those people who present...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
... from the competition. Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face...
- Training
- London
..., testing their speaking skills against a Language competency framework and producing detailed recommendations to improve conversation competency...
- Course
- London
...The Deadly Sins of Telephone Prospecting Managing Nerves and Adrenaline The Power of Positive Vocabulary Assertiveness in Telephone Prospecting...
- Short course
- London
... situations Problem ownership and ‘follow-through’ Role-play, Discussion Telephone Control Skills Differences between telephone and face-to-face communication...
- Vocational qualification
- Wandsworth
- 1 Day
...A one day introduction to Customer Services course which will prepare you for working in a customer service/retail environment. The course will cover: effective communication skills, presenting a professional image and handling complaints. Courses run 9:00-5:00 on 12th, 17th, 19th and 24th...
- NVQ
- London
...Mandatory Units Optional units (selection) The following course, offered by Westminster College, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional... Learn about: Customer Service...
- Training
- Londonandanother venue.
- London
...First impressions are everything; they're usually given on the telephone - are they always good enough? Achieve telephone perfection on this one day training course! Suitable for: Receptionists, Telephonists, Secretaries, Personal Assistants, Administrators and Customer Service Teams...
- Training
- Londonandanother venue.
- London
...Massively improve your sales skills in all situations. Suitable for: Everyone - whether they are new to selling or have long term experience and expertise...
- Short course
- London
- 1 Day
...and pitch activities Adapting your media pitches to needs and time pressures Fitting your work into the publisher’s cycle... Learn about: Negotiation Skills, Verbal Communication, Interpersonal Communication...
- Training
- Londonandanother venue.
- London
...To provide hands-on training that will include real-life experiences, and provide techniques and skills you can use immediately. To raise your game to meet the demands of ever-hungry clients, in their pursuit for the ultimate Client Service & Client Care experience. Suitable for: Everyone...
- Training
- Londonandanother venue.
- London
... to Introduce New Products . Promoting new services and products with skills for successful follow-up How to Revive Old Accounts . Developing sales from dormant...
- Training
- Londonandanother venue.
- London
... because of one bad experience, or a less than positive attitude to their needs! Suitable for: Anyone who interacts with customers either face to face or by telephone, or who manages such a team...
- Course
- London
- 2 Days
... techniques to identify exact customer needs Use of PhoneCoach in the course to practice and hone your new skills in a safe and secure environment What will...
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence... Learn about: Negotiation Skills, Influencing Skills, Communication Training...
...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence... Learn about: Negotiation Skills, Influencing Skills, Communication Training...
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The staff and the course is very much worthy of appreciation.
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