Customer Service Courses

...Course Curriculum Diploma in Customer Service: Telephone Etiquette Module One – Getting Started 01:00:00 Module Two – Aspects of Phone Etiquette 01... Learn about: Communication Training, Customer Service...

... with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right... Learn about: Customer Service, Communication Training...

... for today’s competitive job market, this course helps learners strengthen their communication, teamwork and service delivery abilities—skills that employers value highly in customer-facing roles. It is suitable for those starting their career or wishing to refresh their existing customer service knowledge... Learn about: Customer Service, Service Assistant, Excellent Customer Service...

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Public Sector, Customer Service...

... with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy... Learn about: Message List, Email Servers, Customer Service...

... this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service... Learn about: MS Excel, Transactional Analysis, Ms Office...

... you aim to begin a career in hospitality, office administration, front-desk operations, or customer support, this course provides core skills that employers look for. It is also ideal for those already in a customer-facing role who want to refine their communication skills and strengthen... Learn about: Business Communication, Customer Service, MS Excel...

...Your ability to provide excellent customer service has never been more important. Learn unique ways to promote your product and think of a new USP to wow your present and potential customers... Learn about: Excellent Customer Care, Customer Care, Excellent Customer...

... knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals... Learn about: Open questions, Customer Service, Call Centre...

... Module Eleven – Closing Module Twelve – Wrapping Up Call Centre & Customer Service Skills Training is an award winning and the best selling... Learn about: Bench marking, Customer Service Skills, Wrapping Up...

..., problem-solving, and service delivery—skills valued across every sector in the UK job market. This diploma is ideal for those looking to strengthen their office administration skills, improve customer service performance, or begin a career in business support. Learners gain practical knowledge... Learn about: MS Excel, Office IT, Communication Training...

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Service...

...In a business to flourish customers feedback is extremely essential and to make sure customers are dealt with appropriate means and measure one needs first to learn office administration and customer skills which are very critical in the line of business. In this course, you will... Learn about: Ms Office, Building Formulas, Adding Pictures...

... of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn... Learn about: Service Management, MS Excel, Customer Care...

..., or enhancing your CV, this Customer Service Training course provides the tools and knowledge to excel in today’s competitive service-driven market... Learn about: Customer Service Skills, Customer Service, Customer Service Training...

...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Manager, Customer Care, Customer satisfaction...

... ‘WOW’. This is a well structured advanced diploma level course that can help any business get returning customers over and over again. Why Should You Choose Customer Service Advanced Diploma Level 3... Learn about: Product Selection, Customer Needs, Customer Retention...

... to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service... Learn about: Office IT, Communication Skills, Microsoft Office...

... service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required... Learn about: Relationship Building, Customer Care, Customer Retention...

... expectations, handling complaints professionally, and resolving issues with confidence. The course also covers customer relationship management, teamwork, problem-solving, and maintaining professionalism in fast-paced service environments. This online customer service training is ideal for those seeking... Learn about: Customer Service Skills, Customer Service, Communication Training...