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Customer Service Courses
- Short course
- Online
- Advanced
- Different dates available
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Public Sector, Customer Service...
- Course
- Distance Learning
- Advanced
- December
... in your own time and at your own pace, with the help and support of your own personally-assigned tutor! In the business world, the quality of the Customer Service and organisation provides can determine whether it succeeds or fails. The modern consumer is showing growing preference to brands that focus... Learn about: Communication Training, Customer relationship, Customer analysis...
- Course
- Online
- Beginner
- Different dates available
... the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course aims to develop learner's... Learn about: Customer Service, Service reports and dashboards, Service level management...
- Course
- Online
- Different dates available
... field. Customer service is the key to success in any business. It is widely acknowledged that customer service can make or break the success of a business. If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects... Learn about: Service outsourcing sales, Customer database, Customer Service Skills...
- Short course
- Online
- Intermediate
- Different dates available
- 1 Day
...is currently tasked with any form of improvement activity. If you are looking for a career in Continuous Improvement/Lean/6 Sigma, this is a great course to add to your qualifications... Learn about: Problem Solving, Six Sigma, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
... is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers... Learn about: Customer Service, Customer relationship, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... and knowledge to excel in your field, then the Customer Service – Representative course is for you. Through case studies and video guidance you will learn how to master customer service skills to provide an exceptional customer service experience and deal with every type of customer professionally. It covers... Learn about: Customer Retention, Customer Service...
- Course
- Online
- Beginner
- Different dates available
... Module Eleven – Closing Module Twelve – Wrapping Up Call Centre & Customer Service Skills Training is an award winning and the best selling... Learn about: Customer Service Skills, Customer Service, Call Centre...
- Course
- Online
- Different dates available
... their guest excellence and therefore improve guest satisfaction, profit and reputation. Poor service can have a negative effect on your business and can cause damage to your reputation. So, it’s important to think about the guest’s journey from first impressions right through to the end transaction... Learn about: Relationship Building, Tour Operator, Hospitality Marketing...
- Course
- Online
- Beginner
- Different dates available
... contact management, sales management, productivity and more. The course will help you to learn the tips of CRM and will improve your company to stay connected to customers, streamline the process, and increase profitability. Throughout the course, you will know how to coordinate the base requirements... Learn about: Customer Service, Customer relationship, Customer Relationship Management...
- Short course
- Online
- Advanced
- Different dates available
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Service...
- Course
- Online
- Intermediate
- Different dates available
..., management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress... Learn about: Setting Goals, Customer Service, Negotiation techniques...
- Course
- Online
- Intermediate
- Different dates available
... for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's... Learn about: Customer Care, Customer Manager, Service Operations...
- Course
- Distance Learning
- Advanced
- January
..., or takes their business to a competitor. Successful retail managers are those who understand the importance of not just meeting, but exceeding the expectations of every customer. By mastering the art of effective retail management, you immediately gain access to a rich and diverse pool of career... Learn about: Consumer Behaviour, Customer Service, Communication Training...
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I have experiebce more than 10 year i will start 2009 i hope the pharmacisty
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- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
... from highly qualified and experienced professionals. The retail pharmacy is a vital health counseling center in which graduates play an important role. The course helps you access a respected profession that continues to grow day by day. If you are proud of your great ability for customer satisfaction... Learn about: Pharmacy Assistant, Medical terminology, Pharmacy Technician...
... from highly qualified and experienced professionals. The retail pharmacy is a vital health counseling center in which graduates play an important role. The course helps you access a respected profession that continues to grow day by day. If you are proud of your great ability for customer satisfaction... Learn about: Pharmacy Assistant, Medical terminology, Pharmacy Technician...
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- Course
- Online
- Different dates available
...Sales is all about listening to people and prescribing a solution. In every job you’ll come across sales moments, whether you’re selling yourself in a job interview or selling products to customers – it’s an essential skill in all career paths. The Level 2 Certificate in Sales Techniques... Learn about: Sales Training, Communication Training, Sales Techniques...
- Course
- Online
- Advanced
- Different dates available
- 1 Year
.... This comprehensive customer service training course perfectly guides the fundamental principles of providing outstanding assistance and fulfilling expectations. The importance of working within a team to uphold standards and status is fully explored, along with communication techniques. Your abilities to... Learn about: Customer Service, Communication Training...
- Course
- Online
- Intermediate
- October
...Your ability to provide excellent customer service has never been more important. Learn unique ways to promote your product and think of a new USP to wow your present and potential customers... Learn about: Excellent Customer Care, Customer Care, Develop customer service...
- Course
- Online
- Different dates available
... To Staying Motivated Improve Your Marketing Provide Top Customer Service Wrapping Up Administrative Management Module One – Getting Started Module Two – Why... Learn about: Ms Office, Office IT, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
... service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required... Learn about: Customer Service, Relationship Marketing, Relationship Building...
- Course
- Distance Learning
- Advanced
- January
...Certificate of achievement in Office Admin and Receptionist Skills Level 7. Additional CPD Accredited Certificate with 200 CPD points available with no extra study. The course comes with easy to understand e-learning study materials. The field of Office Admin and Reception Skills services wide... Learn about: Office Admin, Reception Skills, Written and verbal skills...
- Course
- Distance Learning
- Different dates available
... products to meet the demands of the customer. This will usually include an online booking service and tailor-made trips... Learn about: Travel Tourism, Customer Service, Tourism Industry...
- Course
- Online
- Intermediate
- Different dates available
... will also learn about developing effective content, popular platforms, launching successful campaigns, managing the community, customer service and measuring, analyzing and reporting. Have this course to learn how to become a social media strategist, discover the education, skills, and experience required... Learn about: IT Auditing, Social media platforms, Customer Service...