Customer Service courses City of London

... service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups. We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who... Learn about: Customer Relationship Management, Influencing Skills, Confidence Training...

...Guest Service Excellence Course for individuals If you want to learn how to give a better service in the Hospitality industry, this is your way to go. With the training you will receive in this programme, which is based on brand standards used by renowned five star Hotels, you’ll be ready to enter... Learn about: Office IT, Problem Solving, Hotel Marketing...

..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer satisfaction, Value chain, Business Development...

...Insolvency and Bankruptcy The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders... Learn about: Customer Retention Strategy, Debt Management, Customer Service...

... to develop customer loyalty, it will teach you how to take care of yourself and feel confident in any customer situation... Learn about: Customer Service, Negotiation Skills, Effective Communication...

...acquire the essential skills under our guidance and set you on the right path for your future. This course is tailored to meet the requirements of individuals... Learn about: Reception Skills, Hotel Software, Interview Techniques...

... course gives you a thorough understanding of customer behaviour and in-depth interpretation of customer personality styles in order to create the right strategy and approach to benefit both your customers and your business... Learn about: Customer Service, Customer Retention, Customer Manager...

...error corrections Allocating cash payments and receipts Allocating bank payments and receipts Allocating supplier payments and customer receipts against... Learn about: Customer satisfaction, Customer Service, MS Excel...

... location and design Delivery Channels – the different ways that customers can interact with the bank Product creation, marketing and selling Customer segments and experiences Staff recruitment, training and performance development Understand the process for developing new Products from need-identification... Learn about: Performance Management, Commercial Banking, Customer Service...

... of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers... Learn about: Advanced English, Customer Management, English Food...

...the people to whom they present. Speak to us about a tailored Storytelling programme and who knows….you may live happily ever after as well... Learn about: Conflict Management, Communication Skills, Confidence Training...

...Please complete the registration process by adding a password for your account. Course Material covered: Processing bookings via phone Group/multiple bookings... Learn about: Hotel Receptionist, Hospitality Management, Sales Strategy...

...you to continually "come up with the goods". As a matter of course, you are called upon to: Give keynote speeches Chair crucial meetings Develop vision... Learn about: Customer Service, Effective Communication, Communication Skills...

...To book the course is very simple: - Visit our website - Choose the course you want to do - Choose if you want to pay the full discounted rate or the instalment... Learn about: Skills and Training, 5* Brand Standards, Hospitality Management...

...and come out looking good. If you feel confident that you can handle any attempt, by whichever media, to wrong-foot you, you are more likely to project... Learn about: Executive Presentation, Conflict Management, Customer Service...

...for “Hotel Reservations Agent” Hotel specific Reception Academy CV Profile photograph to be attached to CV Individual profile on the Reception Academy website... Learn about: Customer Service, Cancellation policies, Reservations Agent...

...to support the creation of a dynamic presentation and not a predictable slide show. This is an excellent starting point for communicating ideas and information to other people... Learn about: Customer Service, Communication Skills, Negotiation Skills...

...If you're fortunate, you may have customers or potential customers clamouring at your door. Most of the time, though, most of us have to go out and sell or pitch for business... Learn about: Confidence Training, Assertiveness Training, Conflict Management...

...when you are called upon, you will want to be not just adequate, you will want to be brilliant, inspiring, charismatic, memorable and confident... Learn about: Communication Skills, Conflict Management, Negotiation Skills...

...promoted to the next rung up seem to lose that excellence and end up being less than great managers... Learn about: Executive Presentation, Conflict Management, Confidence Training...