Customer Service courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer satisfaction, Customer Retention Strategy, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer relationship, Customer Retention, Customer Retention Strategy...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Tourism Marketing, Customer relationship, Customer Manager...
- Course
- London
- Intermediate
- Different dates available
- 1 Day
... customers willing to switch to another business, it makes you wonder — are we doing enough to meet customer expectations? Are we evolving our customer service to keep pace with evolving technologies? Is our customer service the best possible representation of our brand? Businesses and consumers... Learn about: Customer Experience, Customer Service, Wiki Library...
- Course
- London
...service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for candidates... Learn about: Customer Service...
- Course
- Barnet
...How will I be assessed ? Coursework, on the job assessment and online exams What qualifications could I achieve ? Level 2 Diploma in Customer Service... Learn about: Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Retention, Customer Service Skills, Customer Service...
- Course
- London
- Different dates available
...in our Disability Statement, available on our website and in our centres. Disclosure of Disability We want you to enjoy learning with us. If there is anything... Learn about: Customer Service, Team Training...
- Course
- London
...developing and changing. It is suitable for candidates: Who have particular customer service and administrative job roles Who are working in a customer... Learn about: Customer Service...
- Course
- Barnet
...You can book online as no interview is required. Alternatively please contact 020 3764 4333. Will I need an interview ? No Any extra costs for equipment/materials... Learn about: Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Relationship Management, Customer relationship, Customer Manager...
- Course
- Croydon
- Different dates available
...Your learning experience will be personalised and fun, with training by a supervisor in the workplace as well as a trainer or assessor. You will have access... Learn about: Skills and Training, Customer Service...
- Course
- London
...how a business maintains health, safety and security on its premises Understanding the retail selling process Understanding the control, handling and replenishment... Learn about: Customer Service...
- Course
- Enfield
- Intermediate
- 6 Months
...Organise and deliver customer service - Understand the customer service environment- Understand customers and customer retention- Principles of business... Learn about: Service Management, Client Management, Front Desk...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer relationship, Excellent Customer Care, Customer satisfaction...
- Course
- Croydon
- Different dates available
...the roles former apprentices have gone on to do. “Why be good when you can be great!” – as an assessor on the course aptly said. Course Overview This course... Learn about: Skills and Training, Customer Service...
- Course
- Barnet
...Barnet & Southgate College makes every effort to ensure that details about course fees are as accurate as possible but these are subject to change... Learn about: Customer Service Skills, Customer Service, Skills and Training...
- Course
- London
- Different dates available
... and Communication, together with the Customer Service Technical Certificate (the knowledge based element). These will depend on the awarding body requirements for the framework and the industry pathways selected. Employment Rights and Responsibilities training is also a requirement. This is covered either... Learn about: Skills and Training, Communication Training, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer Service Skills, Customer Service, Customer Care...
- NVQ
- London
...Top Vocational FE College. We're located in Central London, minutes from Edgware Road and Paddington tube stations, and we offer over 200 courses across a wide range of subjects... Learn about: Customer Service...
- Course
- London
- Intermediate
- 5 Days
... in operations and customer service. Specific areas covered include understanding and managing customer experience, sales, service science, service-and-network management systems, field operations and network planning, as well as cyber security within telecommunications networks. These aspects will be extended... Learn about: Customer Service, Sales Training, Service Operations...
- A Level
- Barnet
...Looking for a career in customer service? This qualification is suitable for those who wish to gain a good knowledge and understanding for a job that involves customer service... Learn about: Customer Service...
- Course
- London
- Different dates available
... and Communication, together with the Customer Service Technical Certificate (the knowledge based element). These will depend on the awarding body requirements for the framework and the industry pathways selected. Employment Rights and Responsibilities training is also a requirement. This is covered either... Learn about: Communication Training, Customer Service, Skills and Training...
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