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Customer Service courses West Midlands
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Care Skills, Customer satisfaction, Customer Manager...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Relationship Management, Customer Service, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Customer Retention Strategy, Tourism Hospitality, Customer Service Skills...
- Course
- Birmingham
- Different dates available
...Customer Service Apprenticeship Framework Customer Service Practioner Apprenticeship Standard This apprenticeship could see you working in any area of the service sector where many job roles are available. So if you are friendly and good with people, always want to help and are patient... Learn about: Customer Service...
- Course
- Wolverhampton
- Different dates available
... range of repairs. You will gain an appreciation of the importance of the day- to-day operation of a commercial garage and develop skills in customer service, as well as learning about the importance of health and safety in the workplace. You will also attend classroom-based sessions to learn... Learn about: Vehicle Repair, Customer Service...
- NVQ
- Blended in Wolverhampton
- Different dates available
- 6 Months
...It supports the recognised need that individuals and employers must be responsible for gaining the skills needed to meet ever changing objectives which... Learn about: Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Service, Customer Service Skills, Customer Retention...
- A Level
- Birmingham
- Different dates available
... in a customer service role and how to go that extra mile... Learn about: Customer Service...
- Course
- Wolverhampton
- Different dates available
...Careers in the public services can be incredibly rewarding. This course will give you an introduction to the skills and level of physical fitness you need to enter most public service organisations. You will gain valuable team-working, problem-solving and communication skills by taking... Learn about: Customer Service, Communication Skills, Sales Techniques...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...As part of your Level 2 Apprenticeship you will gain: NVQ Level 2 Certificate in Customer Service Level 2 Certificate in Principles of Customer Service... Learn about: Customer Service...
...As part of your Level 2 Apprenticeship you will gain: NVQ Level 2 Certificate in Customer Service Level 2 Certificate in Principles of Customer Service... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Service Skills, Customer Manager, Customer Care...
- Short course
- Inhouse in Birmingham
- Different dates available
- 1 Day
...Plan cash collection targets by formulation of a credit control action plan -Use cash collection techniques - verbal and written -Deal with aggressive... Learn about: Handling Excuses, Money Management, Cash Collection Techniques...
- Course
- Wolverhampton
- Different dates available
...influences and key determinants that contribute to international cuisine Develop skills in preparing and cooking dishes from different world regions How will I be assessed?... Learn about: Customer Service, Hospitality Management...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service) Level 1 Functional Skills in English and maths. NVQ Level 3 Diploma... Learn about: Customer Service, Food Beverage Service...
...Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service) Level 1 Functional Skills in English and maths. NVQ Level 3 Diploma... Learn about: Customer Service, Food Beverage Service...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Care, Excellent Customer Care, Customer Retention...
- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Intermediate
- Different dates available
- 1 Month
...The following topics are covered: The Courts and their powers of collection; and 3 track system - (Full description in unit 2). Statutory Demands... Learn about: Customer Service, Customer Retention Strategy, Debt Management...
- Course
- Wolverhampton
- Different dates available
... in confidence as you acquire a range of skills that are recognised and highly valued by employers, such as planning trips to European and worldwide travel destinations, exploring marketing, cruise destinations, travel agency operations and customer services. You’ll gain essential practical skills... Learn about: Tourism Industry, Confidence Training, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer Service Skills, Customer Care, Sales Training...
- Course
- Wolverhampton
- Different dates available
...the importance of health and safety Improve your customer service skills Learn how to use Mig and spot welders Find out about the roles associated... Learn about: Vehicle Body Repair, Vehicle Maintenance, Vehicle Repair...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
- 2 Days
...styles highlights the most appropriate strategies for each individual. The ability to identify your strengths and weaknesses Understand why customers don't... Learn about: Customer Retention Strategy, Customer Manager, Customer relationship...
- Course
- Wolverhampton
- Different dates available
...If you’re interested in beauty and want an exciting career in the industry this course will give you the skills and knowledge you need to become a fully qualified beauty therapist and provide treatments to customers in beauty salons and spas or to passengers on a cruise ship. You will learn a broad... Learn about: Beauty Treatments, Customer Service, Team Training...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...to find the right closing style to suit the person, product or situation.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Service Skills, Customer Service, Customer satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...for evaluating excellent customer service on the telephone) 15:15 – 16:00 Creation of our 10 top tips for our business for both telephone and email... Learn about: Communication Training, Communication design, Customer Service...
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