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Customer Service courses Greater Manchester
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Retention, Customer Care Skills, Customer Service Skills...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Advanced
- January
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Public Sector, Customer Retention, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Advanced
- January
...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Customer Care, Tourism Hospitality, Customer relationship...
- Course
- Manchester
...2. Course description To prepare you for work in the hospitality or catering industries, this Certificate in General Food and Beverage Service will help you understand a variety of topics relevant to the industry and give you the skills you'll need get a promising job in this sector. With a focus... Learn about: Customer Service, Food Beverage Service, Hospitality catering...
- Course
- Manchesterand2 other venues
- London, Milton Keynes
- 1 Day
...Driven Product Selection process. This process requires defining the business need (or pain or problem, depending on the issue), deciding which functions... Learn about: Customer Service, Customer relationship, Customer Relationship Management...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Manager, Customer Relationship Management, Customer Retention...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Manager, Customer Relationship Management, Customer Retention...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer relationship, Customer Care, Customer Service...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer Service, Sales Training, Communication Training...
- Short course
- Manchesterand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Sales Training, Customer Service Skills, Facilitation Skills...
- Short course
- Manchesterand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
...to find the right closing style to suit the person, product or situation.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Sales Training, Selling skills, Communication Skills...
- Short course
- Manchesterand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
- 1 Day
...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Customer Retention Strategy, Problem Solving, Customer Service...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...for evaluating excellent customer service on the telephone) 15:15 – 16:00 Creation of our 10 top tips for our business for both telephone and email... Learn about: Communication design, Communication Training, Telephone answering...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- Manchester
- 1 Day
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Customer relationship, Customer Service, Customer satisfaction...
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Customer relationship, Customer Service, Customer satisfaction...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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Nice experience, happy with the services, good day overall leraned a lot. Thanks !
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Good, the course was a good decision to attend and I truly enjoyed the course. It was nice experience.
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Great training course, trainers were well educated and ambiance was good.
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- Short course
- Manchester
- 1 Day
...Understand and develop clear questioning skills using specific elements of communication. Topics covered: Open Questions vs Closed Questions Probing... Learn about: Trainer selection, Planning and Business, Presentation Skills...
...Understand and develop clear questioning skills using specific elements of communication. Topics covered: Open Questions vs Closed Questions Probing... Learn about: Trainer selection, Planning and Business, Presentation Skills...
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Nice experience, happy with the services, good day overall leraned a lot. Thanks !
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Good, the course was a good decision to attend and I truly enjoyed the course. It was nice experience.
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Great training course, trainers were well educated and ambiance was good.
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Manchester
- 1 Day
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Sales Process, Customer Service, Sales Coaching...
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Sales Process, Customer Service, Sales Coaching...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
← | → see all
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
← | → see all
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