Government Funded Customer Management courses

...a Datblygiad Personol a Chymdeithasol yw'r prif gymhwyster, ynghyd â Thystysgrif City and Guilds mewn Darparu Gwasanaeth i Gwsmeriaid. Rydym hefyd yn cynnwys... Learn about: Customer Service...

...The opportunity to develop new skills A qualification that recognises your existing skills The ability to improve your performance The ability to apply... Learn about: Customer Service...

...These awards are based on standards developed by the Institute of Customer Service (ICS) and are ideal for you if your job or intended job is involved...

...who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ... Learn about: Customer Service...

...service within the rules Optional units: Recognising and dealing with customer queries, requests and problems Giving customers a positive impression... Learn about: Customer Service...

...candidates who have successfully completed this course may be interested in undertaking to develop their learning further, including Retail... Learn about: Customer Service...

...This Level 3 Customer Service course is the perfect qualification for anyone working in a customer service role. Course Content This course assesses the following units... Learn about: Customer Service Delivery, Customer Retention, Customer Service...

...in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning... Learn about: Customer Service...

...At TLE we offer the NVQ Customer Service Level 2, a qualification designed to recognise the customer service skills you have in the workplace and to...

...service at the heart of everything they do. This is where you can play your part. Whether you have been in your job for some time or have only just started working...

...Administration & Office IT Description: This NVQ is aimed at organisations and individuals who want to continually improve the delivery and quality of customer service...

...You will need an ID card and proof of your last pay check to enrol in this free, funded course. Free NVQ Level 2 Certificate in Customer Services...

...learners aged 16 and above. These courses are usually FREE– unless you are working for a large employer. Delivery and Assessment You will complete workbooks by post/email/online... Learn about: Customer Service...

...in improving your career prospects. You can also progress onto further qualifications. What will I do? This course covers topics fundamental to the delivery... Learn about: Customer Service...

...rights and responsibilities career pathways in customer service, communicating with customers, promoting goods and services and working as a... Learn about: Customer Service, Team Training...

...of evidence to show how you met the National Standards in your day to day work, and that you are aware of relevant legislation. You will provide your assessor... Learn about: Customer Service...

...and remain competitive and profitable in the private sector. In order to achieve a full Apprenticeship you must successfully complete the different parts... Learn about: Customer Service...

...The appropriate level of study will be discussed and identified at your interview. You must be employed or working in a voluntary capacity in order to gain work based evidence... Learn about: Skills and Training, Customer Service...

...including identifying customers and what they value, patience, commitment to work, not being judgemental and an excellent telephone manner. WHAT QUALIFICATIONS WILL YOU ACHIEVE?... Learn about: Skills and Training, Customer Service...

...of evidence to show how you met the National Standards in your day to day work, and that you are aware of relevant legislation. You will provide your assessor... Learn about: Customer Service...