29

Telephone Skills courses Wales

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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

... of Communication Building Rapport Communication Types Telephone Skills Telephone Techniques Self Diagnostic Transfer a Call Using Inappropriate Language... Learn about: Communication Training, Communication Training, Communication Training... More


£999
+ VAT
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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

... workshop provides delegates with an insight into effective management skills. You will have the opportunity to develop your knowledge and skills through... Learn about: IT Management, Skills and Training, Customer relationship... More


£1,495
+ VAT
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

.... This Maximising Appointments on the Telephone course is available throughout the UK. CPD Value 5.5 Hours... More


Price on request
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  • Short course
  • Swansea (Wales)
  • 1 Day

...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills... More


Price on request
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  • Training
  • Aberdare (Wales)
  • 1 Day

... how to use different styles to influence so as to compensate rather than compromise. Influencing skills are used by all of us every day and in... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills... More


£200
+ VAT
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  • Course
  • Rhos-on-sea (Wales)

...for any business or organisation that has customers. Entry requirements: None Delivery: This course is delivered in taught sessions involving discussion... Learn about: Customer Service, Skills and Training, Customer Service Skills... More


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Customer Service course in Cardiff
Pebblestone Training Ltd
  • Training
  • Cardiff
    and 9 other venues
  • 2 Days

...Attendees will learn how to maintain a positive and professional relationship with the customer in all circumstances. Details: Why bother with customer... Learn about: Customer Service Skills... More


£395
+ VAT
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Customer Service course in Brynmenyn
Rose Burridge Training & Consultancy Ltd
  • Short course
  • Brynmenyn (Wales)
  • 1 Day

...Suitable for: Aimed at delegates who have a customer internal and/or external facing relationship who needs some practical tools and techniques to develop their customer service skills... Learn about: Negotiation Skills, Influencing Skills, Customer Service Skills... More


£150
+ VAT
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NVQ Level 3 Customer Service course in Corwen
Crystal Professional Development
  • NVQ
  • Corwen (Wales)

...This qualification will cover topics including dealing with angry customers, running a customer loyalty scheme, customer protection legislation and using customer complaints to improve services. Suitable for: Individuals who use their knowledge and skills to carry out a broad range of complex... Learn about: Negotiation Skills, Customer Care, Influencing Skills... More


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Save 20%
  • Course
  • Cardiff
    and 4 other venues
  • 1 Day

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Verbal Skills, Oral Communication, Verbal Communication... More


£316
+ VAT
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... this course a best closing style is found and then practised by means of a series of role-plays. This Gaining Commitment on the Telephone course is available throughout the UK. CPD Value 5.5 Hours... More


Price on request
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  • Short course
  • Swansea (Wales)
  • 1 Day

...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Negotiation Skills, Customer Care, Persuasion Skills... More


Price on request
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NVQ Level 2 Customer Service course in Corwen
Crystal Professional Development
  • NVQ
  • Corwen (Wales)

...2 The Customer Service Level 2 qualification will suit individuals who report to, and take instructions from, a manager or supervisor, who have some level... Learn about: Influencing Skills, Customer Service Skills, Customer Care... More


Price on request
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... on the Telephone course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training... More


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  • Short course
  • Swansea (Wales)
  • 1 Day

...focused department / team and what happens to your customers if you are not. It will look at why your customers buy from your competitors and give... Learn about: Customer Care, Negotiation Skills, Influencing Skills... More


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NVQ Level 4 Customer Service course in Corwen
Crystal Professional Development
  • NVQ
  • Corwen (Wales)

...or have a general management type role that includes some aspects of customer service, or they work as a consultant/specialist with responsibility... Learn about: Customer Service Skills, Influencing Skills, Customer Care... More


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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... to bring prepared contact list: 100 companies from at least five different target industries. This Advanced Telephone Prospecting training course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training... More


Price on request
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  • Short course
  • Swansea (Wales)
  • 1 Day

...focused department / team and what happens to your customers if you are not. It will look at why your customers buy from your competitors and give... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills... More


Price on request
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... techniques for telephone prospecting Development of an individual style The ability to make direct contact with the decision-maker Genuine leads generated on the course... Learn about: Confidence Training... More


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  • Short course
  • Swansea (Wales)
  • 1 Day

...to customers problems are all covered. How to turn a complaint into a business benefit for both parties is also discussed... Learn about: Persuasion Skills, Customer Service Skills, Customer Care... More


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  • Course
  • Haverfordwest (Wales)
  • Different dates available

...Telephone Techniques - Incoming & Outgoing Calls - 1-day course with PTP Training & Marketing This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone... Learn about: Skills and Training... More


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  • Short course
  • Swansea (Wales)
  • 1 Day

...Handling Customer Complaints Anybody who deals with customers can sometimes have to deal with their complaints. This modules looks at how to take responsibility... Learn about: Customer Service Skills, Negotiation Skills, Persuasion Skills... More


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