Telephone Skills courses Wales
- Course
- Cardiff
- Different dates available
- 1 Day
...about the communication process Develop your knowledge on the customer care environment How to manage CRM What are the different types of customers... Learn about: Communication Training, Customer relationship, People Management...
- Course
- Cardiffand4 other venues
- Manchester, Birmingham, Nottingham, Bristol
- 1 Day
...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques...
- Course
- Cardiff
- Different dates available
- 1 Day
...Handling Objection All About Objection Types of Objection Essential Model for Objection Handling Identifying the importance of your Voice Power... Learn about: Listening Skills, Communication Training, Skills and Training...
Similar training and in other locations
- Short course
- Online
- Different dates available
...This Advanced Telephone Prospecting training course is available throughout the UK." "Greater confidence to make outgoings calls professionally Identify... Learn about: Closing Skills, Sales Training, Sales Trends...
- Course
- Online
- Different dates available
- 1 Year
...strategies during customer interactions This course is designed for individuals who want to build or improve their customer service abilities... Learn about: Verbal Communication, Communication techniques, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate... Learn about: Sales Process, Customer Service Skills, Customer Service...
- Course
- Online
- Different dates available
- 9h
...Getting Beyond the Gate Keeper Controlling the Call Difficult Customers Reporting Case Study Module Four: Phone Etiquette Preparation Building Rapport1 Speaking Clearly... Learn about: Customer Service, Open questions, Defining Buying Motives...
- Short course
- Online
- Intermediate
- Different dates available
...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: Call Centre, Best Practice...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...helpdesk and customer support roles. This industry-focused programme covers key areas such as troubleshooting, communication, ticket management... Learn about: Warm Calls, Cold and Warm Calls, Telephone Communication...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Unit 1 – Verbal Communication Unit 2 – Exceptional Things About Telephone Sales Unit 3 – Active Listening Skills Unit 4 – Developing Your Script Unit 5... Learn about: Sales Training, Telephone answering, Television Directing...
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Communication Training, Customer Service...
- Short course
- Online
- Intermediate
- Different dates available
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Customer Care...
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Very great course overall.
← | →
- NVQ
- Online
- 7h
...but it should take a Learner approximately 7 hours to complete the entire online section in a single sitting. The extra activities should take another...
...but it should take a Learner approximately 7 hours to complete the entire online section in a single sitting. The extra activities should take another...
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Very great course overall.
← | →
- Course
- Online
- Intermediate
- Different dates available
- 12h
...an invaluable guide for those aspiring to build a career in this promising field. It caters to beginners, providing foundational knowledge, assists moderately-skilled... Learn about: Customer Service, Customer Service Skills, Customer Success...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
- Short course
- Online
- Intermediate
- Different dates available
...10:00 Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00... Learn about: Customer Service Skills, Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...understanding and skills to a national occupation level required by employers, thus proving competency in their job role. Learners can progress from... Learn about: Customer Service, Customer Service Skills, Verbal Communication...
- Course
- Distance Learning
...will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful... Learn about: Telephone Skills, Skills and Training...
- NVQ
- Online
...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and...
- NVQ
- Online
- Different dates available
- 1 Year
...Correctly respond to rude or hostile customers Answer the phone professionally at your business Telephone Skills Training is suitable for anyone who... Learn about: Telephone Skills...
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