Telephone Skills courses Wales
- Course
- Cardiff
- Different dates available
- 1 Day
...and service wishing to develop their knowledge and skills in the topic What will you learn? How to make an important contribution to the company Learn... Learn about: Customer Care, People Management, Customer relationship...
- Course
- Cardiffand4 other venues
- Manchester, Birmingham, Nottingham, Bristol
- 1 Day
...Closi. Suitable for: If you spend a significant amount of time on the phone generating leads and sales you will benefit enormously from attending this course...
- Course
- Cardiff
- Different dates available
- 1 Day
...in a particular manner Understand customer care issues Use Effective Call Greetings as a Caller and Receiver Managing Difficult Calls What will you learn?... Learn about: Telephone Skills, Listening Skills, Communication Training...
Similar training and in other locations
- Short course
- Online
- Different dates available
...11:15 - 11:30 Coffee Break 11:30 - 12:30 Participants To Make Calls 12:30 -13:00 Brief review of calls. 13:00 - 14:00 Lunch 14:00 - 15:00 Advanced Objection Handling... Learn about: Negotiation Skills, Closing Skills, Sales Training...
- Course
- Online
- Different dates available
- 1 Year
...The Call Centre Agent Training course provides a complete introduction to the essential skills required to work confidently in a modern customer service... Learn about: Communication techniques, Call Centre, Communication Training...
- Course
- Online
- Different dates available
- 9h
...The Basics (I) Defining Buying Motives Establishing a Call Strategy Prospecting Qualifying Case Study Module Three: The Basics (II) Getting Beyond... Learn about: Customer Service, Case Study, Call Centre...
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Very great course overall.
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- NVQ
- Online
- 7h
...The Customer Service NVQ Level 2 is designed to teach people how to offer the best service possible to their customers. Each module is based upon the National...
...The Customer Service NVQ Level 2 is designed to teach people how to offer the best service possible to their customers. Each module is based upon the National...
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Very great course overall.
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- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: Best Practice, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion... Learn about: Sales by Phone, Communication techniques, Warm Calls...
- Course
- Online
- Different dates available
...Module Five – Inbound Calls 02:00:00 Module Six – Outbound Calls 02:00:00 Module Seven – Handling Rude or Angry Callers 02:00:00 Module Eight – Handling... Learn about: Communication Training, Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...if you have queries or wanted to book. Those who work in customer facing jobs. Course review: These qualifications comprise QCF credit-rated units developed... Learn about: Customer Service Skills, Customer Care, Verbal Communication...
- Short course
- Online
- Intermediate
- Different dates available
...delegates personal experience of poor service.) 10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary... Learn about: Customer Care...
- Course
- Distance Learning
...First impressions last: make every caller feel they are special.All of our trainers are experts in their field. Your training will be second to... Learn about: Telephone Skills, Skills and Training...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels. Course review... Learn about: Verbal Communication, Customer Care, Customer Service...
- Short course
- Online
- Intermediate
- Different dates available
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver... Learn about: Customer Service Skills, Customer Service...
- NVQ
- Online
...up to the customer service promise Making Customer Service personal Resolving Customer Service Problems Developing Customer Relationships What next?...
- NVQ
- Online
- Different dates available
- 1 Year
...Correctly respond to rude or hostile customers Answer the phone professionally at your business Telephone Skills Training is suitable for anyone who... Learn about: Telephone Skills...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...and building repeat business with your customer. What Will the Course Teach Me? You’ll focus on a variety of techniques you can use to make sales on the telephone... Learn about: Sales Training...
- Course
- Online
- Intermediate
- Different dates available
- 12h
...Effective Communication & Active Listening Problem Solving Attentiveness Anger Management Time Management Upon receipt of your request, a designated academic... Learn about: Customer Service, Customer Service Skills, Customer Care...
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