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Customer Care Courses
- Short course
- Online
- Intermediate
- Different dates available
...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident... Learn about: Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... that directly improve customer experience. This customer service training focuses on practical approaches that help individuals respond confidently, handle queries effectively, and maintain a positive tone across face-to-face, phone, email, and online interactions. This beginner-friendly online customer service... Learn about: Customer Service, Great Customer Service, Customer In Person...
- Course
- Online
- Different dates available
- 14h
...Are you part of the customer-related services and management in your organization? Learning about customer service will enable your skills improvements in customer service, retention, problem-solving, and management and so this course will surely help you in your career’s success in the relevant... Learn about: Customer database, Customer relationship, Services marketing...
- Course
- London
- Different dates available
...This course will help you feel more confident when dealing with the public e.g. in a shop, café or at reception. You will practise greeting customers, understanding what they want and responding to their requests. You will learn the language for offering suggestions and giving advice, describing... Learn about: Customer Care...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Retention, Customer Relationship Management, Customer Manager...
- Course
- Distance Learning
...How Everybody in the Organisation Can Affect Customer RelationshipsAll of our trainers are experts in their field. Your training will be second to none. Call or email for an immediate quotation for your companies training requirements... Learn about: Customer Care...
- Training
- Inhouse
- Intermediate
- 1 Day
...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Customer Relationship Management, Customer Retention, Customer Service...
- Course
- Carmarthen
- Intermediate
- Different dates available
- 1 Day
...This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role... Learn about: Customer Care, Customer Manager, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- March
...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer... Learn about: Contact and Developing, Role Plays, Customer satisfaction...
- Course
- Distance Learning
...It costs six times more to gain a new customer than to keep an existing one.All of our trainers are experts in their field. Your training will be second to none. Call or email for an immediate quotation for your companies training requirements... Learn about: Customer Care...
- Short course
- Edinburgh
- Intermediate
- 1 Day
...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Behaviour styles, Problem Solving, Building Rapport...
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Social care, Care Management, Communication Skills...
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Social care, Care Management, Communication Skills...
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Overall excellent.
← | → see all
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
← | → see all
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Care, Customer Manager, Customer Relationship Management...
- Course
- County Londonderry
- Intermediate
- 2 Days
...As long as all course components are complete for organisation with fewer than 250 employers. Funding only available until March Principles of Customer Service Ambassador Programme... Learn about: Customer Care, Customer Service...
- Course
- Distance Learning
- Advanced
- January
- 330h
... products and services to customers. Now more than ever, it’s all about the customer experience. Everything and everyone the customer encounters from the moment they enter the store influences their impression of the retailer. Ultimately, it’s these impressions that determine whether a customer returns... Learn about: Retail Management, Consumer Behaviour, Customer Services...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Client satisfaction evaluation, Telephone Skills, Customer Care...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer satisfaction, Customer Service, Customer Retention...
- Course
- Enfield
- Intermediate
- 6 Months
...An excellent opportunity to learn the skills required to provide excellent customer service, taught to Level 3 standards. This is ideal for business owners, service workers, or anyone in a client-facing environment... Learn about: Service Management, Client Management, Client satisfaction evaluation...
- Course
- Distance Learning
- Advanced
- January
- 370h
... - Developing a Business or Product Idea Developing Your Product Idea Identifying Your Target Market and Customers Developing Your Value Proposition Developing... Learn about: Financial Training, Customer Care, Market & Customers...
- NVQ
- Online
- Different dates available
- 100h - 12 Months
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Retention, Customer Care, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Public Sector, Customer satisfaction, Customer Relationship Management...
- Course
- Online
- Intermediate
- Different dates available
- 6h
..., the course teaches you about Ethics 101 and leadership essentials, the ways of creating a strong customer care team, and the proper training session to the employees for business success... Learn about: Financial Training, Team Training, Managing Your Money...
- NVQ
- Blended in Doncaster
- 6 Months
...The customer service element will cover areas such as; Professional behaviour in a customer service environment Working in customer service... Learn about: Customer Service, Customer Care...