Customer Management courses

...phone or Web based interactions  Deal effectively with difficult customers and turn complaints into opportunities  Contribute to a customer centred culture... Learn about: Customer Service, Body Language, Action planning...

...over the phone or online. Course Content Module 1: Understanding Customer Services Module 2 : The Customer Module 3 : Attitude Is Everything Module... Learn about: Customer Service Skills, Customer Manager, Online Course...

...Complaints that are handled well may help you retain existing customers and could result in new customers being referred to your business. This course... Learn about: Customer Complaint Management, Difficult Customers, Customer Manager...

...serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques... Learn about: Customer Service...

...company’s greatest asset and seek guidance to retain them. Those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM... Learn about: Customer Retention Strategy, Customer Relationship Management, Sales Training...

...of a CRM plan -Develop a checklist for readiness and success in CRM -Describe how CRM creates value for organisations and customers... Learn about: Customer satisfaction, Customer Care, Customer Service Skills...

...enabling any given business to stand out from the crowd and outperform the competition. As a Customer Service specialist, it’s your job to ensure every... Learn about: Customer Services Course (Level 2), Customer relationship, Customer Manager...

...of a CRM plan -Develop a checklist for readiness and success in CRM -Describe how CRM creates value for organisations and customers... Learn about: Sales Training, Customer satisfaction, Customer Manager...

...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service... Learn about: Customer Care, Customer Manager, Customer relationship...

...to understand the essentials of customer services. The course aims to provide the learners detailed knowledge about customer services and develops... Learn about: Customer database, Customer Care, Service Management...

...the best professional approach available to customer service. It will highlight the key areas that can improve the services you offer and show how these... Learn about: Customer Service, Effective Customer Care, Customer Care...

...It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer... Learn about: Communication Training, Customer Relationship Management, Communication Skills...

...by defining what we mean by customer service, and why it is so vital. Next, it will go into detail about the goals of great customer service... Learn about: Communication Training, Customer satisfaction, Customer Service...

...Apply techniques to deal with difficult customers -Make a choice to provide customer service What Topics are Covered? -What is customer service?... Learn about: Telephone techniques, Setting Goals, Communication Skills...

...in your own time.Gain an edge over the competition by implementing excellent customer relationship management processes today. Course Content Module... Learn about: Personal Development Business Skills, Critical Thinking, Time management...

...into your organization resulting in excellent customer service. COURSE CONTENT The course is divided up into seven modules, as follows: Module... Learn about: Customer Needs, Customer Service Excellence, Customer relationship...

...3. Group customers into various market segments to aid effective communication. Indicative Content The Customers and Their Needs Course focuses on the following topics... Learn about: Strategic Management, Strategic Business Management, Market Risk...

...what’s required to promote a positive brand image and exceed customer expectations, experience greater professional success within the company... Learn about: Customer Service...

...customer service is great internal customer service. This is because everyone within your organization impacts the outside customer. And... Learn about: Customer Service...

...but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time... Learn about: Service Management, Personal Development, Customer Care...