Customer Management courses

...and sector in which you are employed but will inlcude: Communicating & building relations with customers Resolving problems Promoting products and/or services... Learn about: Customer Service...

...day to give a full understanding of the art of effective Customer Service and will cover the following areas; Understand and describe the values needed... Learn about: Sales Promotion, Telephone Skills, Customer Retention...

...and relevant to ensure learners are occupationally competent in the workplace. The aim of this qualification is to recognise learners’ achievements within... Learn about: Sales Training, Customer service environment, Understand customers...

...The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently. Course Features This course is also available... Learn about: Customer Service, Part Time...

...The truth is everyone understands the difference between good and bad service, however the aspiration of a business to achieve excellence in service...

...work effectively in a customer service role and equips them to enter in to employment in a customer service role. This qualification is designed for those... Learn about: Customer Service, Sales Training, Principles of customer service...

...234 Course Days : Wed Course Level: Duration : 18 weeks Course Fees: ( GBP = £ ) Start Time : 09:30 End Time : 12:00 Course Description: This course focuses...

...in one day with assessment being taken at the end of the day. Suitable for all staff working within the hospitality industry Can be delivered at place... Learn about: Customer Service, Part Time...

...implementing and maintaining administrative services for customers. It is aimed at those people aiming towards a higher level personal responsibility...

...qualification that is in line with industry needs and presents an opportunity for individuals to progress within their present role, and future roles...

...for use by trainers to enable participants to look at the importance of remaining assertive in difficult situations and the positive outcome this can achieve...

...Training your staff to be knowledgeable about the product or service and empower them to make decisions to resolve minor complaints. Truly listening... Learn about: Sales Techniques, Public Speaking, Customer Service Skills...

...Course Length: One day Assessment: Multiple choice...

...The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently. Course Features This course is also available...

...in one day with assessment being taken at the end of the day. Suitable for all staff working within the hospitality industry Can be delivered at place...

...whether this is university or starting out in the first stage of your career. Can I receive any financial support whilst I am studying? Many of our learners...

...Sign up for more information!Cleaning and maintaining internal surfaces and areas Cleaning and maintaining external surfaces and areas Cleaning high... Learn about: Skills and Training...

...Sign up for more information!Cleaning and maintaining internal surfaces and areas Cleaning and maintaining external surfaces and areas Cleaning high... Learn about: Skills and Training...

...how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers’ requirements... Learn about: Negotiation techniques, Negotiation Skills, Customer satisfaction...

...Communication Telephone Techniques Managing Conflict in Customer Situations Dealing With Challenges Dealing with Difficult People The Recovery Process... Learn about: Skills and Training, Customer Care, Conflict Management...