Customer Management courses

...learners that it is not just those who use our products and services that are our customers; we must also recognise the customers inside our organisations and regulators... Learn about: Marketing role, Customer Segments, Customer Service...

...of customer service and what customer service beliefs and expectations are. Topics covered: What is Customer Service? Why is it Important? Whats in it for... Learn about: Key Account Management, Focus Groups, Customer Service...

...Recognise who the customers are and what they are looking for. Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Customer Retention, Customer Care, Customer Retention Strategy...

...using a CRM system Define data warehousing and data mining List ways to leverage preferred customers ed-next is the distance e-learning provider of choice... Learn about: Customer relationship, Customer Service, Customer Relationship Management...

...We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses... Learn about: Customer database, Extreme Customers, Customer Retention...

...the delegates will cover: Projecting the right first impression - the 3 second rule Positive steps to excellent customer service - what can you do differently... Learn about: Customer Care, Call Handling, Call Centre...

...By the end of this course the learner will be able to: State how customers evaluate service Recognize service recovery Recall how to listen to customers... Learn about: Customer Service...

...Identify several roadblocks to good customer service List methods of time management Recall methods of organization Recognize the impact stress has... Learn about: Problem Solving, Negotiation Skills, Conflict Management...

...This course discusses how to make upset customers happy. By the end of this course the learner will be able to: Recognize how to resolve customer complaints... Learn about: Customer Service...

...Gain an edge over the competition by implementing excellent customer relationship management processes today. Introduction to the Customer Relationship... Learn about: Customer relationship, Customer Relationship Management, Management Planning...

...are much more likely to retain their customer base and remain profitable in the competitive service environment. This course discusses ways to provide... Learn about: Customer Service...

...much more likely to deliver exceptional customer service. To deliver exceptional customer service, companies and customer service providers must first... Learn about: Listening Skills, Customer Service...

...more likely to deliver exceptional customer service; this in turn becomes a strategic advantage for the company. This course discusses exceptional customer... Learn about: Customer Service...

...the learner will be able to: Define standardized service. Recall how to set standards. List standards for customer service representatives. Identify the importance of training... Learn about: Customer Service...

...the learner will be able to: Define personalized service Recognize the impact each employee has on personalized service Recall how personalized service... Learn about: Customer Service...

...After completing this course, you should be able to: •Identify how professionalism leads to customer loyalty •Recognize important traits for successful... Learn about: Customer Care, Social Skills, Customer Service...

...leads to fair alternatives Recall the role fairness plays in finding an alternative Define how to solve a problem quickly List benefits of an effective... Learn about: Customer Service...

...and require the full package when buying a product or service - customer service excellence being the introduction of any purchasing process... Learn about: Skills and Training, Social Skills, Customer Service...

...Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others... Learn about: Communication Training, Body Language, Customer satisfaction...

...customer feedback •Recognize some benefits feedback has for the customer The course is aimed at anybody involved in Customer Service. On receiving your... Learn about: Customer Service, Customer satisfaction...