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Customer Retention Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Relationship Management, Customer relationship, Customer Service...
- Course
- Online
- Beginner
- Different dates available
... customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer... Learn about: Customer Service Skills, Service level management, Service Management...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... satisfied and coming back. Through case studies and practical exercises, you will learn the key factors to delivering excellent customer service that apply to the retail industry, hospitality industry and client-facing environments. You will also sharpen your communication, conflict-resolution and active... Learn about: Customer In Person, Great Customer Service, Customer Relationships...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...the Services Dealing with VIP Guests • Packing Procedures • Interrelationship of Cost, Time and Stock Levels • Bar Set-up • Food Service • Silver Service... Learn about: Customer satisfaction, Hotel Management, English Language...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
... your customer and your business. With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer satisfaction, Value chain, Customer Focus...
... your customer and your business. With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer satisfaction, Value chain, Customer Focus...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
← | → see all
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A certificate in customer service management is the best course! Again from the top world institution like Cambridge is a chance not to waste.My advice go for it to better your future
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- Course
- Online
- Intermediate
- Different dates available
...’ queries gather, analyse, and interpret customer feedback improve yourself to provide excellence in the customer services develop an in-depth understanding of your customers enhance your customers’ satisfaction apply management principles in your performance to provide quality services... Learn about: Quality Services, Quality Training, Service Management...
...’ queries gather, analyse, and interpret customer feedback improve yourself to provide excellence in the customer services develop an in-depth understanding of your customers enhance your customers’ satisfaction apply management principles in your performance to provide quality services... Learn about: Quality Services, Quality Training, Service Management...
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A certificate in customer service management is the best course! Again from the top world institution like Cambridge is a chance not to waste.My advice go for it to better your future
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- Course
- Online
- Intermediate
- Different dates available
... for CRM, its benefits and implementations, and how to coordinate the base requirements for a CRM undertaking. This course will help you to learn the different facets of CRM and identify who the customers are. It will also try to analyse the key components of CRM and will help you to explore how... Learn about: Service Provider, Customer relationship, Customer Retention...
- NVQ
- Folkestone
- Different dates available
- 9 Months
.../business. You will study 2 mandatory units: Understand customer service to improve service... Learn about: Customer Retention, Customer Relationship Management, Customer Service...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Customer Relationship Management, Customer Service, Customer Retention...
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Course
- Online
- Intermediate
- Different dates available
- 1 Month
... for the engagement, contribution, and productivity of their reporting staff members. In a fully integrated talent management system, the managers play a significant role in and take ownership responsibility for the recruitment process. They are also responsible for the ongoing development of and retention... Learn about: Anger Management, Customer Retention, Talent Management...
... for the engagement, contribution, and productivity of their reporting staff members. In a fully integrated talent management system, the managers play a significant role in and take ownership responsibility for the recruitment process. They are also responsible for the ongoing development of and retention... Learn about: Anger Management, Customer Retention, Talent Management...
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer satisfaction, Customer Care, Customer Manager...
- Course
- Online
- Intermediate
- Different dates available
... course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner. Key topics include... Learn about: Service Operations, Service reports and dashboards, Service outsourcing sales...
- Course
- Online
- February
... program along. Strategies for Customer Retention Next, participants will explore ways to retain customers through a large group discussion. Building... Learn about: Customer Retention Strategy, Strategic Planning, CRM Programs...
- Course
- Blended in Benoni (South Africa)
- Advanced
- 2 Months
..., including the following: Customer Relations • Developing Rapport with Customers / Guests • Complaints and Queries • Guest Requests • Delegation of Work • VIP Satisfaction • Guest Confidentiality • Working in VIP and Guest Areas • Record Keeping • Hotel Facilities Offered • Housekeeping & Turn-down... Learn about: Record Keeping, VIP Customer Service, Customer Retention...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
... in Call Centres, Help Desks, Customer Complaints Departments... Learn about: Ms Office, Influencing Skills, Office IT...
... in Call Centres, Help Desks, Customer Complaints Departments... Learn about: Ms Office, Influencing Skills, Office IT...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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Their staff was good and trainers were profesisonal. friendly and educated. As per my experience, their trainings were effective and engaging. I enjoyed every bit of the training. I had a nice time in all.
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- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
.... Equipped with high-end methodologies and strategies, the course helps the participants to increase sales, growth margins, demonstrate the teams and set up an instance by building strong customer relationships. Our experts have designed the course by merging experimental learning with visual demonstrations... Learn about: Customer Manager, Management Planning, Customer Relationship Management...
.... Equipped with high-end methodologies and strategies, the course helps the participants to increase sales, growth margins, demonstrate the teams and set up an instance by building strong customer relationships. Our experts have designed the course by merging experimental learning with visual demonstrations... Learn about: Customer Manager, Management Planning, Customer Relationship Management...
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Their staff was good and trainers were profesisonal. friendly and educated. As per my experience, their trainings were effective and engaging. I enjoyed every bit of the training. I had a nice time in all.
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- Training
- Online
- Intermediate
- Different dates available
... customer needs and much more... Learn about: Communication Skills, Customer Service Skills, Customer Needs...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Retention, Excellent Customer Care, Customer Care...
- Course
- Online
- Beginner
- Different dates available
...The material can be downloaded and printed as well. Our distance learning course materials are specially written for home study and contain a wealth... Learn about: Sales people, Customer Retention, Directors and executives...
- NVQ
- Folkestone
- Different dates available
- 9 Months
... to customers. You will study 2 mandatory units: Prepare yourself to deliver good customer service... Learn about: Customer Relationship Management, Customer Service, Key Account Management...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Service, Customer Retention, Key Account Management...
- Course
- Online
- Different dates available
... Customer Service Experience How to Handle Difficult Customers like a PRO! Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! ... and MUCH More!!!Sign up Now! Who this course is for:Sales People Clerks Managers Business Owners Anybody who Interacts with the Public in a Business... Learn about: Customer Retention, Customer Service, Customer satisfaction...
- Course
- Online
- January
...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes... Learn about: Customer Service, Sales Training, Sales Techniques...