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Customer Service courses Bristol
- Short course
- Bristoland6 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Manager, Customer Care Skills, Customer Relationship Management...
- Short course
- Bristoland6 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- February
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Retention, Customer satisfaction, Customer Manager...
- Short course
- Bristoland6 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- February
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer Service Skills, Tourism Hospitality, Tourism Marketing...
- Short course
- Bristoland6 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer relationship, Customer Retention, Customer Care...
- Short course
- Bristoland6 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction, Customer Service Skills, Customer Manager...
- Short course
- Bristoland6 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer relationship, Customer Service, Excellent Customer Care...
- Short course
- Bristoland6 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...how good is the display etc.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Service Skills, Customer relationship, Customer Service...
- Short course
- Bristoland5 other venues
- Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...and what to do to prevent them occurring manage them if they arise.) Day 2 09:45 - 10:30 Handling Difficult Situations (This session looks at how to... Learn about: Customer satisfaction, Sales Training, Customer Service...
- Short course
- Bristoland6 other venues
- Wymeswold, Birmingham, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
- 2 Days
...buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving Qualification The importance of effective... Learn about: Sales Techniques, Selling skills, Marketing Strategy...
- Short course
- Bristoland6 other venues
- Wymeswold, Birmingham, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Sales Techniques, Telephone answering, Customer Service...
- Short course
- Bristoland5 other venues
- Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...is maintained 9. Reviewing progress against anticipated outcomes 10. Ensuring the momentum caused by a successful event is translated into further action)... Learn about: Customer Retention Strategy, Facilitation Skills, Customer Relationship Management...
- Short course
- Bristoland6 other venues
- Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...16.00 – 16:45 Summary and Action Plan agreed. What are we going to stop doing, keep doing and start doing from tomorrow?... Learn about: Communication Training, Telephone answering, Communication design...
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