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Customer Service courses Manchester
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer relationship, Customer Care, Customer Retention...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Advanced
- January
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Retention Strategy, Customer Care, Customer Relationship Management...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Advanced
- January
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer satisfaction, Customer Manager, Tourism Hospitality...
- Course
- Manchester
... on customer service, you'll learn all about how the hospitality industry operates and what customers and the general public will be expecting. We'll help you understand appropriate food service, and teach you how to correctly prepare and serve drinks. Food safety will be an important... Learn about: Food Beverage Service, Customer Service, Hospitality catering...
- Course
- Manchesterand2 other venues
- London, Milton Keynes
- 1 Day
...are needed to meet the requirements, and then defining the products that support the selection. Considerations in Tool Selection This session will... Learn about: Customer Service, Customer Retention, Customer Retention Strategy...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer relationship, Customer Service Skills, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction, Customer Retention Strategy, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Excellent Customer Care, Customer Retention, Customer Service...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...how good is the display etc.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Service, Customer relationship, Sales Training...
- Short course
- Manchesterand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
- 2 Days
...and what to do to prevent them occurring manage them if they arise.) Day 2 09:45 - 10:30 Handling Difficult Situations (This session looks at how to... Learn about: Sales Training, Customer relationship, Facilitation Skills...
- Short course
- Manchesterand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Communication Skills, Customer Service, Sales Techniques...
- Short course
- Manchesterand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
- 1 Day
...is maintained 9. Reviewing progress against anticipated outcomes 10. Ensuring the momentum caused by a successful event is translated into further action)... Learn about: Marketing Strategy, Customer Care, Customer Relationship Management...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...16.00 – 16:45 Summary and Action Plan agreed. What are we going to stop doing, keep doing and start doing from tomorrow?... Learn about: Communication Training, Telephone answering, Communication design...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- Manchester
- 1 Day
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Anger Management, Customer Manager, Customer Care...
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Anger Management, Customer Manager, Customer Care...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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Nice experience, happy with the services, good day overall leraned a lot. Thanks !
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Good, the course was a good decision to attend and I truly enjoyed the course. It was nice experience.
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Great training course, trainers were well educated and ambiance was good.
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- Short course
- Manchester
- 1 Day
...Digging Deeper Questioning as a Training Technique MODULE 8: Listening Skills for Trainers Learning outcomes: Understand and use active listening skills... Learn about: Training evaluation, Trainer selection, Communication Policy...
...Digging Deeper Questioning as a Training Technique MODULE 8: Listening Skills for Trainers Learning outcomes: Understand and use active listening skills... Learn about: Training evaluation, Trainer selection, Communication Policy...
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Nice experience, happy with the services, good day overall leraned a lot. Thanks !
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Good, the course was a good decision to attend and I truly enjoyed the course. It was nice experience.
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Great training course, trainers were well educated and ambiance was good.
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Manchester
- 1 Day
...of your strengths and weaknesses in negotiating and what you hope to gain from the class. The objective is for the student to learn how to create a collaborative... Learn about: Sales Coaching, Selling Skill, Social Skills...
...of your strengths and weaknesses in negotiating and what you hope to gain from the class. The objective is for the student to learn how to create a collaborative... Learn about: Sales Coaching, Selling Skill, Social Skills...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
← | → see all
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
← | → see all
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