Online Telephone Skills courses

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  • Telephone Skills
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SUBJECT AREA
  • Personal Development 1208
  • Communication Skills 297
  • Other Communication Skills 147
  • Presentation Skills 75
  • Assertiveness 47
  • Telephone Skills 28
COURSE TYPE
  • All 28
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  • Training 3
  • Further Education 3
STARTING
  • In 30 days 19
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LEVEL
  • All levels 11
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DURATION
  • Hours 5
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  • 3 months 4
  • 6 months 0
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  • Year(s) 4
CHARACTERISTICS
  • Intensive 3
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1 - 20 of 28 results
Reception Academy
Improve your telephone manner

... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: Guest complaint handling, Problem Solving, Decision Making...

  • Course
  • Online
  • 1 Day
  • Flexible
  • Online campus
  • Personal tutor
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£20
1 Training
Diploma in Telephone Handling Skills

...Providing excellent customer service is essential to the long-term viability of every business. Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop... Learn about: Telephone Customer Service, Call Centre, Telephone Handling...

  • Course
  • Beginner
  • Online
  • Flexible
  • Online campus
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£49 £24
Learning247
24x7 Online Access Multimedia Training

...Training Series Overview This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress. Series Taught By: Angela Kegler... Learn about: Certificate of Completion, Customer Service Skills, Mobile Access...

  • Course
  • Online
  • Flexible
  • Online campus
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£99
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Diploma in Telephone Skills Training

...Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. This course is ideal for those seeking to deliver professional... Learn about: Customer Care, Telephone Skills, Time management...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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£275 £28
+ VAT
John Academy
Express online course

Improve your communication skills!

... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Customer Service, Communication Training...

  • Course
  • Online
  • Flexible
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£14

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Call Centre, Customer Service Skills, Negotiation Skills...

  • Course
  • Online
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£799
+ VAT
Telephone Collections - Online course Institute of Credit Management

...This is an ideal training webinar for those who need a brief overview of telephone collections. It covers key areas of telephone collection, provides pointers for successful collection and gives tips to put into practice immediately. Suitable for: Credit controllers... Learn about: Influencing Skills, Customer Care, Negotiation Skills...

  • Training
  • Online
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£97
VAT inc.
Reception Academy
Improve your receptionist skills online!

... voiceovers and slides which you can check as many times as necessary. Therefore you will improve your English language skills through professional audio voiceovers. Candidates will gain an attendance certificate... Learn about: Telephone management, Telephone Skills, Professional Communication...

  • Course
  • Online
  • 1 Day
  • Flexible
  • Online campus
  • Personal tutor
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£18

...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks... Learn about: Negotiation Skills, Persuasion Skills, Call Centre...

  • Course
  • Online
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£35
VAT inc.
International Institute of Management & Engineering
DIPLOMA IN SOFTWARE TECHNOLOGY - Online course International Institute of Management & Engineering
SOFTWARE TECHNOLOGY

...Introduction to Information Technology DST12 -Computer Fundamental Hardware & Software DST13 - MS Ofice Pakage DST14 - Programming in C DST15... Learn about: Software architecture, Software Marketing, Software quality...

  • Vocational qualification
  • Online
  • 1 Year
  • Flexible
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Price on request
Oxford Home Study College

... other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Telemarketing course online...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
  • Flexible
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£385
Rapid Skillz

...It will enable the user to Define BPO and identify its types, Describe BPO benefits and limitations, Describe the BPO Life Cycle, Describe the initial study related to... Learn about: Effective Communication, Calm Under Pressure, Voice Modulation...

  • Course
  • Intermediate
  • Online
  • 3 Months
  • Flexible
  • Support service
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£50

..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete... Learn about: Customer Service Skills, Customer Care...

  • NVQ
  • Online
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Free
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Certificate in Telephone Collections & Debit Manag

.... By the end of the course you’ll be able to: Recognise the importance of your role in the business Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer Use a well-organised and confident approach to every stage of a collections call... Learn about: Understanding Collections, Working with Customers, Techniques of Communication...

  • Course
  • Intermediate
  • Online
  • Flexible
  • Online campus
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£249 £49
+ VAT
John Academy

...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...

  • Course
  • Online
  • Flexible
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£10
Brentwood Open Learning College

..., and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Certificate in Telemarketing (Level 3), Verbal Communication, Sales Marketing...

  • Course
  • Intermediate
  • Online
  • Flexible
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£395 £89
VAT inc.

...Keep relationships intact Deal with family, friends, and neighbours Set work priorities Communicate with manager and co-workers Plan together and anticipate problems...

  • Training
  • Online
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Price on request
Reception Academy

...This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home. We also recommend this Audio... Learn about: Reservations Agent, Telephone Skills, Reservation procedures...

  • Course
  • Beginner
  • Online
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£9
+ VAT

...Learn How Important it is to Develop Better Telephone Communication Skills The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special... Learn about: Skills and Training, Ms Office, Communication Skills...

  • Course
  • Online
  • Flexible
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Price on request

...The following course, offered by Udemy, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career. Sign up for more information!... Learn about: Sales Organizations, Sales Training...

  • Course
  • Online
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Free
Oxford Home Study College

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Call Center Courses, Customer Relationship Management, Call Handling...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
  • Flexible
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£385

... and telephone skills instead of asking for qualifications. Temporary work ('temping') can be a good way of getting experience that may lead to permanent jobs... Learn about: Oral Communication, Effective Communication, Customer Care...

  • Course
  • Online
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£250
VAT exempt

...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and... Learn about: Customer Service Skills, Customer Care...

  • NVQ
  • Online
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Price on request