Online Telephone Skills courses

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  • Telephone Skills
  • Online / Distance
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  • All 22
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  • Training 3
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1 - 20 of 22 results
Reception Academy
Improve your telephone manner

... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: Difficult People, Customer Service, Customer satisfaction...

  • Course
  • Online
  • 1 Day
  • Flexible
  • Online campus
  • Support service
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£20
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Global Edulink
Diploma in Telephone Skills Training

...Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. This course is ideal for those seeking to deliver professional... Learn about: Customer Service, Communication Training, Telephone Etiquette...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT
1 Training
Diploma in Telephone Handling Skills

...Providing excellent customer service is essential to the long-term viability of every business. Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop... Learn about: Customer Satisfaction Level, Handling Customer Complains, Caller And Receiver...

  • Course
  • Beginner
  • Online
  • Flexible
  • Online campus
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Special Emagister price

£130 £19
+ VAT
Ed-next

... etiquette may be the difference between an average and exceptional customer service experience. This course discusses the role telephones play in the customer service industry... Learn about: Customer Service, Skills and Training...

  • Course
  • Online
  • Flexible
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£21
+ VAT
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Certificate in Telephone Collections & Debit Manag

.... By the end of the course you’ll be able to: Recognise the importance of your role in the business Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer Use a well-organised and confident approach to every stage of a collections call... Learn about: Working with Customers, Understanding Collections, Communication Training...

  • Course
  • Intermediate
  • Online
  • Flexible
  • Online campus
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Special Emagister price

£249 £49
+ VAT

...Learn How Important it is to Develop Better Telephone Communication Skills The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special... Learn about: Communication Training, Office IT, Ms Office...

  • Course
  • Online
  • Flexible
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Price on request

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Call Centre, Persuasion Skills, Customer Service Skills...

  • Course
  • Online
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£799
+ VAT
Telephone Collections - Online course Institute of Credit Management

...This is an ideal training webinar for those who need a brief overview of telephone collections. It covers key areas of telephone collection, provides pointers for successful collection and gives tips to put into practice immediately. Suitable for: Credit controllers... Learn about: Negotiation Skills, Customer Care, Influencing Skills...

  • Training
  • Online
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£97
VAT inc.
Learning247
Comprehensive Video Tutorials

...Training Series Overview This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress. Series Taught By: Angela Kegler... Learn about: Handling Complaints, Focusing on the customer, Mobile Access...

  • Course
  • Online
  • Flexible
  • Online campus
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£59

...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks... Learn about: Negotiation Skills, Persuasion Skills, Call Centre...

  • Course
  • Online
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£35
VAT inc.
Reception Academy

...This exciting “Listen and learn” course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. Through listening and comprehension exercises you can continue your professional development and career progression from the comfort of your own home... Learn about: English Language, Communication Training, Hospitality Communication...

  • Course
  • Beginner
  • Online
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£24
+ VAT
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Brentwood Open Learning College

..., and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Communication Training, Sales and marketing, Verbal Communication...

  • Course
  • Intermediate
  • Online
  • Flexible
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Special Emagister price

£395 £89
VAT inc.

... other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Telemarketing course online...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
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£385
VAT inc.

...The following course, offered by Udemy, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career. Sign up for more information!... Learn about: Sales Training, Sales Organizations...

  • Course
  • Online
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Free
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Global Edulink
Certificate in Call Centre Success.

... in terms of good pay and performance bonuses. As a leading UK training provider, Global Edulink understands what it takes to shine in this arena and, as such, have formulated a course aimed at equipping you with the skills and confidence to undertake these responsibilities, such as answering questions... Learn about: Professional Edge, Diverse situations, Potential customers...

  • Course
  • Intermediate
  • Online
  • Flexible
  • Online campus
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Special Emagister price

£249 £49
+ VAT

...Keep relationships intact Deal with family, friends, and neighbours Set work priorities Communicate with manager and co-workers Plan together and anticipate problems...

  • Training
  • Online
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Price on request

... practical skills and confidence to lift your sales numbers or even improve the value of a sales team once you move into a management position, all of this contributing to the growth and success of your workplace. By the end of Certificate In Call Centre Training Online Course, you will be able to: Define... Learn about: Call Centre, Confidence Training, Sales Training...

  • Course
  • Online
  • Flexible
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Price on request

..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete... Learn about: Customer Service Skills, Customer Care...

  • NVQ
  • Online
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Free

... and telephone skills instead of asking for qualifications. Temporary work ('temping') can be a good way of getting experience that may lead to permanent jobs... Learn about: Improve Communication, Effective Communication, Verbal Skills...

  • Course
  • Online
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£250
VAT exempt
Reception Academy

...This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home. We also recommend this Audio... Learn about: Telephone Skills, Customer Service, Audio competence...

  • Course
  • Beginner
  • Online
  • Flexible
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£9
+ VAT
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Brentwood Open Learning College

... and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Communication Training, Call Centre, Call Centre...

  • Course
  • Intermediate
  • Online
  • Flexible
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Special Emagister price

£395 £89
VAT inc.

...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and... Learn about: Customer Service Skills, Customer Care...

  • NVQ
  • Online
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Price on request

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Customer Service Skills, Call Center Course, Call Center Training...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
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£385
VAT inc.