Online Telephone Skills courses

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  • Telephone Skills
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PRICE
  • £1,000
  • £500
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  • £100 or less
SUBJECT AREA
  • Personal Development 1278
  • Communication Skills 325
  • Other Communication Skills 167
  • Presentation Skills 77
  • Assertiveness 50
  • Telephone Skills 31
COURSE TYPE
  • All 31
  • Course 25
  • Training 3
  • Further Education 3
STARTING
  • In 30 days 22
  • In 3 months 22
  • In 6 months 22
  • In 9 months 22
  • In 1 year 22
  • In over a year 22
LEVEL
  • All levels 14
  • Beginner 3
  • Intermediate 11
DURATION
  • Hours 5
  • Days 2
  • Weeks 1
  • 3 months 7
  • 6 months 0
  • 9 months 0
  • Year(s) 4
CHARACTERISTICS
  • Intensive 3
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1 - 20 of 31 results
Reception Academy
Improve your telephone manner

... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: English Language, Communication Skills, Time management...

  • Course
  • Online
  • 1 Day
  • Flexible
  • Online campus
  • Support service
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£20
John Academy
Express online course

Improve your communication skills!

... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Communication Training, Customer Service...

  • Course
  • Online
  • Flexible
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£14
1 Training
Diploma in Telephone Handling Skills

...Providing excellent customer service is essential to the long-term viability of every business. Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop... Learn about: Call Centre, Telephone Conversations, Dealing With Angry Customers...

  • Course
  • Beginner
  • Online
  • Flexible
  • Online campus
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£49 £24
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Diploma in Telephone Skills Training

...Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. This course is ideal for those seeking to deliver professional... Learn about: Negotiation Skills, Telephone Etiquette, Handling Customer Complains...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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£275 £28
+ VAT
Ed-next
Express online course

The other end of the line!

... etiquette may be the difference between an average and exceptional customer service experience. This course discusses the role telephones play in the customer service industry... Learn about: Skills and Training, Telephone Skills, Customer Service...

  • Course
  • Online
  • Flexible
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£21
+ VAT

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Negotiation Skills, Customer Service Skills, Persuasion Skills...

  • Course
  • Online
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£799
+ VAT
Telephone Collections - Online course Institute of Credit Management

...This is an ideal training webinar for those who need a brief overview of telephone collections. It covers key areas of telephone collection, provides pointers for successful collection and gives tips to put into practice immediately. Suitable for: Credit controllers... Learn about: Negotiation Skills, Influencing Skills, Effective Communication...

  • Training
  • Online
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£97
VAT inc.
Reception Academy
Improve your receptionist skills online!

... voiceovers and slides which you can check as many times as necessary. Therefore you will improve your English language skills through professional audio voiceovers. Candidates will gain an attendance certificate... Learn about: Professional Writing, Telephone answering, IT Management...

  • Course
  • Online
  • 1 Day
  • Flexible
  • Online campus
  • Support service
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£18
Learning247
24x7 Online Access Multimedia Training

...Training Series Overview This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress. Series Taught By: Angela Kegler... Learn about: Customer Service, Enduring stress, Mobile Access...

  • Course
  • Online
  • Flexible
  • Online campus
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£99

...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks... Learn about: Negotiation Skills, Persuasion Skills, Customer Service Skills...

  • Course
  • Online
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£35
VAT inc.
John Academy
Express online course

Don't miss this chance!

...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...

  • Course
  • Online
  • Flexible
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£10
CPD Courses

...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Telephone management, Telephone answering, Call Centre...

  • Course
  • Intermediate
  • Online
  • Flexible
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£395 £74
Staff Training Solutions
Telemarketing Course - Online Staff Training Solutions

... the telephone and where it fits into your sales and marketing mix. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College... Learn about: Telephone answering, Telephone management, Television Directing...

  • Course
  • Intermediate
  • Online
  • Flexible
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£395 £69
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Certificate in Telephone Collections & Debit Manag

.... By the end of the course you’ll be able to: Recognise the importance of your role in the business Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer Use a well-organised and confident approach to every stage of a collections call... Learn about: Understanding Collections, Techniques of Communication, Behavior Styles...

  • Course
  • Intermediate
  • Online
  • Flexible
  • Online campus
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£249 £49
+ VAT
Oxford Home Study College

... other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Sales and marketing, Sales Marketing, Sales Training...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
  • Flexible
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£385

..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete... Learn about: Customer Care, Customer Service Skills...

  • NVQ
  • Online
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Free
International Institute of Management & Engineering
DIPLOMA IN SOFTWARE TECHNOLOGY - Online course International Institute of Management & Engineering
SOFTWARE TECHNOLOGY

...Introduction to Information Technology DST12 -Computer Fundamental Hardware & Software DST13 - MS Ofice Pakage DST14 - Programming in C DST15... Learn about: Software quality, Technology Education, Software Marketing...

  • Vocational qualification
  • Online
  • 1 Year
  • Flexible
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Price on request
Reception Academy

...This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home. We also recommend this Audio... Learn about: Reservation procedures, Telephone Skills, Communication Skills...

  • Course
  • Beginner
  • Online
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£9
+ VAT
Rapid Skillz

...It will enable the user to Define BPO and identify its types, Describe BPO benefits and limitations, Describe the BPO Life Cycle, Describe the initial study related to... Learn about: Effective Communication, Voice Modulation, Calm Under Pressure...

  • Course
  • Intermediate
  • Online
  • 3 Months
  • Flexible
  • Support service
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£50
Brentwood Open Learning College

..., and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Certificate in Telemarketing (Level 3), Sales Training, Sales and marketing...

  • Course
  • Intermediate
  • Online
  • Flexible
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£395 £89
VAT inc.
John Academy
Express online course

Learn how to identify different types of buying motivations!

... about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Call Centre, Customer Service...

  • Course
  • Online
  • Flexible
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£10

...Keep relationships intact Deal with family, friends, and neighbours Set work priorities Communicate with manager and co-workers Plan together and anticipate problems...

  • Training
  • Online
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Price on request
Staff Training Solutions

...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Customer Service Skills, Call Centre, Sales Process...

  • Course
  • Intermediate
  • Online
  • Flexible
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£395 £69