Customer Management college courses

...for Train to Gain funding subject to criteria. Entry to this qualfication is by interview. About the Course The course is unit based and candidates...

...to deal with customers, to address and meet customer needs, and to ensure that customers are left with a positive impression of the organisation...

...Work Based Progression To: SVQs at Supervisory Managerial Levels Career Paths: A wide range of career and promotional opportunities exist within the Customer Service Sector...

...9.00 · End Time : 3.45 · Course Fees : No fees payable for learners aged 16-18. · Venue : Calderdale College · Academic Department : Calderdale Training · Course Overview...

...An NVQ in Customer Service will give you a wide range of skills to help you deal with any situation in a customer service environment. What qualifications will I need?...

...Content 7 units in total Mandatory Units Prepare yourself to deliver good customer service Provide customer service within the rules Select at least 1...

...This qualification contains 5 units that can be carried forward to Level 3; from these, a maximum of 3 units may be claimed towards a Level 3 qualification...

...to achieve customer satisfaction, develop your skills and practice essential elements of customer service. COURSE CURRICULUM Customer Service Introduction... Learn about: MS Excel, Customer Service...

...An NVQ in Customer Service will give you a wide range of skills to help you deal with any situation in a customer service environment. What qualifications will I need?...

...Study Level NVQ Level 3 Course Content 8 units in total Mandatory Units Understand customer service to improve service delivery Know the rules to follow...

...This qualification contains 5 units that can be carried forward to Level 4; all of these can be claimed towards a Level 4 qualification. Understand customer...

...You need to be employed in a customer service environment Work Placement : No Work Placement Attendence : Optional Course Progression : To an NVQ...

...to lucrative supervisory and management positions in future. Our online Customer Service course is suitable for business managers, business owners... Learn about: Customer Expectations, Customer Service, Excellent Customer Service...

...casual, voluntary or permanent basis in the service industry. It includes welcoming customers and overseas visitors, communicating with customers by telephone...

...description The OCR Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment...

...Course Units The candidate will need to complete 2 mandatory units: · Prepare yourself to deliver good customer service · Provide customer service within...

...customers names Making conversation The communication process Effective listening Giving clear information Empathic listening First impressions How... Learn about: Travel Tourism, Travel and Tourism, Customer Service...

...is of benefit to anyone wishing to work on a seasonal, casual, voluntary or permanent basis in the service industry. It includes welcoming customers and overseas visitors...

...TBC Course description The OCR Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice...

...Those who have tomonitor and develop the quality of customer service and who may be in charge of their own department or team. This course is aimed...