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Customer Care courses London
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
...styles highlights the most appropriate strategies for each individual. The ability to identify your strengths and weaknesses Understand why customers don't... Learn about: Selling skills, Customer relationship, Customer Relationship Management...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Customer satisfaction, Customer Relationship Management, Creative techniques...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- March
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)... Learn about: Contact and Developing, Developing Questions, Role Plays...
- BTEC
- London
- Different dates available
- 5 Days
...for the Private Security Industry 2 Delivering Physical Intervention Skills Training ( )This course is a Level 3 and is acceptable for trainer who deliver... Learn about: Communication Skills, Private Security, Customer Care...
- Short course
- City Of London
- Beginner
- Different dates available
- 1 Day
...drug addiction, alcohol, mental illness • Team working and interprofessional communication • • Engagement • Build confidence and trust • Encourage communication... Learn about: General Practice, Health and Social Care, Difficult People...
- Course
- Inhouse in London
- Different dates available
- 1 Day
...Driven Product Selection process. This process requires defining the business need (or pain or problem, depending on the issue), deciding which functions... Learn about: Customer Service Skills, Customer satisfaction, Customer relationship...
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Lectures given were utmost professional and highly recommended as per the course and structure. I found, high standards in every aspect of the training and I appreciate the fact. They helped me take a leap in my career, thanks a lot!
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- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
... opportunity ends as soon as the targeted customer refuses to buy his product or service, but an efficient and a skilled sales professional known better than to get disappointed at this stage. This is when he can put his negotiation skills to use and make the sale even after being refused initially... Learn about: Customer Care, Sales Training, Sales and marketing...
... opportunity ends as soon as the targeted customer refuses to buy his product or service, but an efficient and a skilled sales professional known better than to get disappointed at this stage. This is when he can put his negotiation skills to use and make the sale even after being refused initially... Learn about: Customer Care, Sales Training, Sales and marketing...
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Lectures given were utmost professional and highly recommended as per the course and structure. I found, high standards in every aspect of the training and I appreciate the fact. They helped me take a leap in my career, thanks a lot!
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- Training
- 8 Steele Road, Park Royalandanother venue.
- Wembley
- Beginner
- Different dates available
...Wallace School of Transport, is the most respected lorry, bus, coach driving training school in the country, London's first choice for operator and driver training... Learn about: Safe Vehicle Operations, Economic Driving, Driving Theory...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Care, Customer Retention, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Care, Customer Retention, Customer Care Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Relationship Management, Customer satisfaction, Customer Care...
- Short course
- Acton
- Beginner
- Different dates available
...The duration of training is flexible as it is determined by the driving experience and aptitude to learning of each driver. however by providing a driving... Learn about: CPC Driving, Transport Management, Passenger Management...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer satisfaction, Customer Manager, Customer Relationship Management...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Manager, Customer relationship, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer Service Skills, Sales Training, Communication Training...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls? 10:40 GROUP... Learn about: Customer Care, Excellent Customer Care, Incoming Calls...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Customer satisfaction, Tourism Marketing, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- October
.... The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way. During the day you will enhance your understanding... Learn about: Customer Care, Care Skills, Visitors Experience...
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I clearly have a better understanding than ever after joining this course. I am very much thankful for the experience I have got there which give a shape to my knowledge and make it so informative. I am seeking to revisit to your site as soon as possible.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- June
... more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these... Learn about: Customer Care Skills, Customer Types, Objection Handling...
... more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these... Learn about: Customer Care Skills, Customer Types, Objection Handling...
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I clearly have a better understanding than ever after joining this course. I am very much thankful for the experience I have got there which give a shape to my knowledge and make it so informative. I am seeking to revisit to your site as soon as possible.
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- August
... naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth... Learn about: Customer Manager, Account management, Customer Care...
... naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth... Learn about: Customer Manager, Account management, Customer Care...
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- April
...prompt form.) 13:00 - 14:00 Lunch Break 14:00 - 14:30 Listening Skills (This module identifies when you should resist from talking too much and listening too little... Learn about: Sales Process, Body Language, Listening Skills...
...prompt form.) 13:00 - 14:00 Lunch Break 14:00 - 14:30 Listening Skills (This module identifies when you should resist from talking too much and listening too little... Learn about: Sales Process, Body Language, Listening Skills...
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...to find the right closing style to suit the person, product or situation.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Relationship Management, Customer Service, Communication Skills...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Facilitation Skills, Marketing Strategy, Sales Techniques...