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Customer Management courses Harpenden
- Course
- Harpenden
- 1 Day
...first contact on the telephone and face-to-face Use skills for questioning and listening effectively and to enhance an understanding of what customers...
- Short course
- Harpenden
- 1 Day
...behaviours Talk the customers' language, building trust and rapport Take responsibility for creating a positive customer experience Get over the confidence...
- Course
- Harpenden
- 2 Days
...Training objectives This course will give participants: An overview of relevant aspects of the British legal system An understanding of the relevant sections...
Similar training online and classroom-based
- Course
- Online
- Different dates available
...download your course certificate in PDF from your learner area. If you don't pass the course first time, don't worry, you can resist the test as many times as required... Learn about: Managing Conflict, Information Systems, Customer satisfaction...
- Short course
- Online
- Intermediate
- Different dates available
...(Here delegates will look at the importance of first impressions i.e. when answering the phone and also the limitations of verbal communication through a fun exercise)... Learn about: Sales Training, Communication Training...
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