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Customer Management Courses Cornwall
- Course
- St Austelland3 other venues
- Taunton, Exeter
- 1 Day
...You will learn: To develop your communication skills to deal more confidently with demanding customers. Words and phrases you can rely on. When and how to say "no". Become more assertive v. passive or aggressive. To use the right tone, pitch and pace to maintain your professional style. How to...
- NVQ
- Bude
...NCFE Level 3 (QCF) Certificate in the Principles of Customer Service course The NCFE Level 3 Certificate in Principles of Customer Service is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical... Learn about: Customer Service...
- Course
- Bude
- Different dates available
...Customer Relations Course About the Level 2 Customer Relations Certificate of Achievement In modern society, the importance of customer service and positive customer relations is becoming ever more prevalent. With so much competition on the market, businesses must set themselves one tier above... Learn about: Customer Service, Customer Care...
- Course
- Bude
- Different dates available
...Airline and Airport Customer Care Course The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force. Target Audience: Any one considering employment in, or currently employed within... Learn about: Customer Care, Airline Training...
- Course
- Bude
- Different dates available
...Customer Care Skills Course This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts. By the end of this course, you will: recognise why you need a customer care programme. have an action... Learn about: Skills and Training, Customer Care...
- Course
- Bude
- Different dates available
...Customer Service on the Telephone Skills Course The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact. At the end of this course delegates will be able to:- improve customer... Learn about: Telephone Skills, Customer Service, Skills and Training...
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