Customer Retention Courses

... for the engagement, contribution, and productivity of their reporting staff members. In a fully integrated talent management system, the managers play a significant role in and take ownership responsibility for the recruitment process. They are also responsible for the ongoing development of and retention... Learn about: Talent Management, Service Management, Customer Service...

... course gives you a thorough understanding of customer behaviour and in-depth interpretation of customer personality styles in order to create the right strategy and approach to benefit both your customers and your business... Learn about: Customer Care, Customer Retention, Customer relationship...

... customer needs and much more... Learn about: Communication Skills, Customer Service, Customer Care...

...The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service... Learn about: Customer Retention, Problem Solving, Sales Training...

...Those who wish to learn how to provide exceptional customer care to improve sales and productivity in an instructor-led environment. None.To be more aware of who your customers are and what they really want so that you can handle different situations and provide exceptional customer care... Learn about: Stress-related risks, Problem Solving, Stress and Anxiety...

...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Customer complaint handling skills, Customer Service, Customer satisfaction...

..., build customer loyalty, and significantly improve your bottom line... Learn about: Customer Service, Customer Relations, Key Account Management...

...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes... Learn about: Setting Goals, Customer Manager, Telephone answering...

... and strategic CRM, with an overview of customer-related data and data mining. Managers looking to take customer-centred strategies to the next level... Learn about: Management Processes, Customer portfolio management, Customer Relationship Management...

... personal relationships with customers. Learn how to professionally handle angry customers and complaints. Develop your verbal communication skills to more effectively manage customers over the phone. After completing this course individuals will be able to foster strong customer relations which results... Learn about: Customer Care, Verbal Communication, Skills and Training...

...In this short course a review of the theoretical conditions for Customer Relationship Management is given... Learn about: Customer satisfaction, Customer Service, Customer database...

... Customer Service Experience How to Handle Difficult Customers like a PRO! Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! ... and MUCH More!!!Sign up Now! Who this course is for:Sales People Clerks Managers Business Owners Anybody who Interacts with the Public in a Business... Learn about: Customer Service, Customer satisfaction, Customer Retention...

...This online Customer Service course will help learners define who their customers are and how to understand their needs... Learn about: Customer Care, Customer Service Skills, Customer Retention Strategy...

... customer requirements in a professional, effective, and efficient manner. This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and... Learn about: Customer satisfaction, Customer relationship, Customer Care...

... mile to provide excellent customer service... Learn about: Customer Manager, Customer relationship, Customer Service...

... program along. Strategies for Customer Retention Next, participants will explore ways to retain customers through a large group discussion. Building... Learn about: Customer Retention, Customer Service, CRM Programs...

... for CRM, its benefits and implementations, and how to coordinate the base requirements for a CRM undertaking. This course will help you to learn the different facets of CRM and identify who the customers are. It will also try to analyse the key components of CRM and will help you to explore how... Learn about: Development team, Service Provider, Customer relationship...

... strategy. Develop the ability and skills to maintain excellent customer service. Upon completion of this course, you will be able to integrate what you have learned into your organization resulting in excellent customer service... Learn about: Plan Service Excellence, Customer Retention, Customer Needs...

...This webinar will help you maintain high-levels of customer satisfaction while minimizing conflict... Learn about: Customer Manager, HR Managment, Customer Service Skills...

... program along. Strategies for Customer Retention Next, participants will explore ways to retain customers through a large group discussion. Building... Learn about: Customer Service, Strategic Planning, Sales Training...