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Customer Service courses Nottingham
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer relationship, Customer Service, Customer Care Skills...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Advanced
- January
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Retention, Customer Service Skills, Customer relationship...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Advanced
- January
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Tourism Hospitality, Customer Relationship Management, Customer relationship...
- Course
- Nottingham
...2. Course description You will learn the importance of professional hospitality in the UK, customer service, the skills required to successfully with customers, developing ideas for menus and good and beverage preparation. You can expect real hands-on experience, whilst working with like minded... Learn about: Customer Service...
- Course
- Nottingham
- Different dates available
...On the Level 1 course you will study various mandatory units related to working in administration and customer service. You will also complete units relating... Learn about: Skills and Training, Customer Service, Office IT...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer satisfaction, Customer Relationship Management, Customer Care...
- Course
- Nottingham
- Different dates available
...English and maths are an essential part of your studies and will help you succeed on your course. These subjects help you develop confidence and are... Learn about: Customer Service, Skills and Training...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- November
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Relationship Management, Customer Service, Customer Service Skills...
- Course
- Nottingham
- Different dates available
...If you have not achieved GCSE grade C or above in English and Maths you will need to continue studying these subjects. We will ensure you have the right... Learn about: Skills and Training, Customer Service...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Retention, Customer relationship, Customer satisfaction...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...how good is the display etc.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Care, Customer Service Skills, Customer Service...
- Course
- Nottingham
.... They'll be lots of subject variety as well as trips to give you a first-hand experience of the industry. The course contains the following units: • UK travel & tourism industry • Team working in Aviation • Customer service • Locational geography & airport locations • Travel... Learn about: Travel and Tourism, Customer Service, Travel Tourism...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
- 2 Days
...and what to do to prevent them occurring manage them if they arise.) Day 2 09:45 - 10:30 Handling Difficult Situations (This session looks at how to... Learn about: Customer Relationship Management, Creative techniques, Customer Care...
- Short course
- Nottinghamand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
- 2 Days
...buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving Qualification The importance of effective... Learn about: Customer Manager, Customer Care, Customer satisfaction...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
- 1 Day
...is maintained 9. Reviewing progress against anticipated outcomes 10. Ensuring the momentum caused by a successful event is translated into further action)... Learn about: Sales Training, Marketing Strategy, Customer Retention Strategy...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- May
- 1 Day
...16.00 – 16:45 Summary and Action Plan agreed. What are we going to stop doing, keep doing and start doing from tomorrow?... Learn about: Customer Service, Communication Training, Telephone answering...
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