Telephone Skills courses

...situations Understand the differences between tone and words During the course you cover: Create a professional image on the telephone Use telephone communication... Learn about: Call Handling, Telephone answering, Influencing Skills...

...By the end of this course the learner will be able to: Recognize the importance telephone communications plays for customer service Identify how to effectively... Learn about: Telephone Skills, Customer Service, Skills and Training...

...The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help each delegate... Learn about: Company Image, Incoming Calls, Buying Signals...

...The Contact Centre Operations NVQ is ideal for anyone who works within a contact centre. It provides certification for a broad range of customer service...

...your professional career with Contact Centres. The Level 3 Contact Centre Professionals is for experienced call centre agents and Customer Service Officers and Team Leaders...

...usually Team Leader/Manager level. It will develop your skills and abilities in contact centres and customer service skills. Thank you for choosing I Matter...