Customer Care Courses

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence... Learn about: Customer Service Skills, Customer Service, Communication Training...

...You can work towards a nationally recognised qualification. Course Type: Part Time Short Course Entry Requirements Progression & Assessment Duration... Learn about: Customer Care, Sales Techniques, Retail Sales...

...to Sage payroll software Payroll Course Description: This course is designed for those wishing to improve their knowledge and understanding of manual... Learn about: Customer Care, Part Time, Equal Opportunities...

...Word Processing and Internet and Email Course Description: Preparing, editing and printing simple and clear, useful documents using word. Finding information... Learn about: Customer Care, Word Processing, Customer Service...

... for Adverse Event Type and Cause ISO 22870:2006-Point-Of-Care Testing (POCT) -- Requirements for Quality and Competence ISO/TS 29001:2003-Petroleum... Learn about: World Trade, ISO 9001, ISO certification...

... service. This course discusses ways to build strong customer partnerships... Learn about: Customer Service, Customer Service Skills, Sales Training...

...MODULE 1: Introduction and Course Overview MODULE 2: Why Do We Contact Our Customers? Learning outcomes: Understand the benefits of contact... Learn about: Sales Training, Communication Training, Sales Techniques...

...What you learn: Build trust and respect with customers and colleagues. Warm up your sales approach to improve success with cold calling. Identify... Learn about: Skills for selling, Sales Techniques, Telephone Training...

... more items in the shortest space of time. Understand the importance of customer care. You will learn how to improve your service levels and how to ensure... Learn about: Customer Care, Business Plan, Full Time...

...If you are considering a career working with children and young people this will give you a good introduction. Course Type: Part Time Short Course Entry... Learn about: Customer Service, Part Time, Care Management...

..., understood and leads to action. Taking care of the logistics of preparing a pitch. Organising a team pitch. Anticipating questions and preparing to... Learn about: Influencing Skills, Negotiation Skills, Customer Care...

...Dealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services... Learn about: Telephone answering, Customer Care, Assertive Behaviour...

...The main aim of this course is to give a person an introduction to skills used in counselling. It is an ideal programme for someone working in a caring role or occupation or to progress towards more in depth courses that follow this level 2 course... Learn about: Sales Techniques, Part Time, Retail Sales...

...The BTEC Level 3 Certificate in Business is a practical, work-related course which allows you to learn by completing projects and assignments... Learn about: Retail Sales, Business Organisation, Business and Management...

...Services Guidance counsellors for details. Applicants under the age of 19 do not qualify for free tuition under any circumstances. If you under the... Learn about: Part Time, Full Time, Retail Sales...

...background knowledge of the subject. The course will include basic law and practical exercises aimed at helping students understand the Law and its implications... Learn about: IT Law, Part Time, Land Law...

... in Hospitality, Travel and Tourism Working in Hospitality, Travel and Tourism Introduction to Customer Service Planning Trips Using Displays in Travel and Tourism... Learn about: Travel and Tourism, Retail Sales, Customer Care...

...and understand the importance of body language Have the confidence to shine at interview by learning interview techniques. Course Type: Part Time Short... Learn about: Customer Service, Sales Techniques, Retail Sales...

... when making invoices • How to handle petty cash • Why invoicing and petty cash handling are crucial to a business • Plus much more... Module 10 Customer Care... Learn about: Customer Care, Microsoft Word, Communication Training...

...develop their knowledge of manual bookkeeping. Part Time C&G Bookkeeping and Accounts Level 2 Course Description: This course is designed for those wishing... Learn about: Excel for Accounting, Retail Sales, Sales Techniques...