Customer Care Courses

...This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff... Learn about: Customer Service, Planning and Business, Customer Care...

...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Customer relationship, Customer Care, Anger Management...

...This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within customer service functions and activities. It accredits learners' abilities to understand and carry out a range of tasks and has been designed to accredit their achievements in a modern... Learn about: Customer Service, Customer satisfaction, Customer relationship...

...Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare. It can make a significant... Learn about: Customer Care, Customer Service, Customer Service in Care Facilities...

...This customer service training is designed for any member of staff whether existing or new to handling, selling to, or dealing with customers. The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. Suitable for: This is suitable... Learn about: Service Operations, Service Management, Customer Manager...

...Advocates have a huge influence over other current and potential customers as they are seen as “one of them”. Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies... Learn about: Communication Skills, Customer Service, Delegating Skills...

...Many companies reward their best customers with special deals. This course discusses the value of customer loyalty programs... Learn about: Recall the 80/20 rule, Customer Service, Customer Manager...

...Customer service professionals play a vital role in any organization that wants to be profitable. Professional service can be a competitive advantage that helps build a strong, consistent, and loyal customer base. In order for an organization to rise above their competition, they need a dedicated... Learn about: Communications Planning, Customer Relationship Management, Customer satisfaction...

...In order to be successful, companies and individuals must first decide where they want to go, and then they make plans on how to reach their objectives. This course discusses how organizations develop and execute customer service strategies... Learn about: Communication Training, Customer Service Skills, Customer relationship...

...Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare... Learn about: Communication Skills, Persuasion Skills, Negotiation Skills...

...The need to lead, model, and promote the organisational values within a customer service environment is essential for business success... Learn about: Customer Service, Customer Service Skills, Customer Retention...

...Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and working to overcome them helps customer service providers overcome these challenges... Learn about: Conflict Resolution, Customer Service, Customer Care...

...Most every business today sells something, whether it is a commodity, product, or a service. These companies need someone to purchase goods and services from them, in other words they need to have customers who actually want to purchase what they have. Companies who understand their customers... Learn about: Customer Care, Customer Service...

...All customer service workers will have to deal with angry and upset customers at times. This course discusses ways to handle extreme customers... Learn about: Customer Care, Extreme Customers, Customer Retention...

... levels of care and service, which will positively enhance your prestige and your profits. Many organisations believe they are providing excellent customer service, but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing... Learn about: Customer Care, Customer Service, Quality Training...

... levels of care and service, which will positively enhance your prestige and your profits. Many organisations believe they are providing excellent customer service, but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing... Learn about: Customer Care, Customer Service, Quality Training...

...The NVQ in Customer Service is a programme designed for those who want to offer improved levels of service to their customers. The programme specifically looks at developing positive working relationships with customers. It is designed to enable those currently in work, to gain a qualification... Learn about: Customer Service, Retail Sales, Sales Techniques...

...With all the money and effort that goes into attracting new customers it makes sense to look after the ones we have. This one day course is designed to assist any sales account manager in building stronger long term relationships with their customers and realising the full potential... Learn about: Customer Service, Customer satisfaction, Customer Care...

...requires negotiating which may include colleagues, clients and suppliers. Definition The stages of negotiation Desired outcomes and the bottom line Practical... Learn about: Sales Coaching, Customer Care, Persuasion Skills...

...To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care... Learn about: Funnelling technique, Customer Care, Listening Skills...