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Telephone Skills courses
- Short course
- Online
- Intermediate
- Different dates available
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Best Practice, Call Centre...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Call Centre, Best Practice, First Impressions...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Customer satisfaction, Customer Care, Excellent Customer Care...
- Course
- (Wimborne)
- 1 Day
...styles on the ability to persuade and influence others, and it helps participants to develop powerful techniques that work. Level This course is designed...
- NVQ
- Online
- Different dates available
- 1 Year
...Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling... Learn about: Telephone Skills...
- Training
- Inhouse
- 1 Day
...quality service to all contacts. The course recognises that to maintain high standards people working on the telephone need to be monitored...
- Short course
- Inhouse
- 1 Day
...receiving end of telephone calls from customers and clients. Sales, customer service and call centre staff - and any other staff who are regularly on...
- Course
- Inhouse
- 3 Days
...Team Leaders and SupervisorsAll Managers, Team Leaders and Supervisors. Call Centre Leadership - 3 Day Programme Suitable For: All Managers...
- Course
- Sheffield
- 1 Day
...both internal and external - more effectively Content: The advantages and disadvantages of using the phone at work Key telephone skills - listening efficiency levels...
- Short course
- Exeter
- 1 Day
...their own responses to keep interactions adult and productive.*Manage an angry customer. Suitable for: The audience for this course is anyone who deals...
- Vocational qualification
- Paignton
...while keeping your cool. What will I be learning? The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
- 2 Days
...is expected of them in terms of product knowledge. This course recognises the importance of providing support in the first few weeks of a new employee’s job role...
- Short course
- Exeter
- 1 Day
...customers* Developing a personal Action Plan. Suitable for: Aimed at anyone who regularly has contact with the Company's customers or members of the public...
- NVQ
- Inhouse
...in their area of practice. Successful completion of this course allows you to progress to higher level qualifications. ABA Training offer the highest quality...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- NVQ
- Inhouse
...customer service and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal...
- Course
- Sheffield
- 1 Day
...And there's the problem Your potential customers are now receiving more calls than ever before, trying to sell them everything from advertising space...
- NVQ
- Inhouse
...It is suitable for candidates working in any sector, including Finance, Telecommunications, Retail, Manufacturing, Public Services, Logistics...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...build relationships and communicate more effectively. Anyone who needs to improve on the way they communicate with others i.e. friends, colleagues or clients...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level 1 or similar...
- Training
- London
...adapted to clients markets. Cultural Training for Off-Shore Call Centres Outsourcing to an off-shore call centre requires total confidence that the...
- NVQ
- Online
...requests and problems Developing personal performance through delivering Customer Services Promoting additional products and services to customers Living...