Telephone Skills courses

...Senior call handlers, team leaders / supervisors and managers. Outstanding call centre management Overview Call centre management is a demanding...

...problems and how to communicate on a meaningful and positive level. Establishing rapport How to read a persom Creating an outcome Values and Goals Perceptual...

...so it is essential to make an excellent impression. This course looks at the skills required to deliver exceptional customer service over the telephone...

...internal, external and potential. Suitable for: The audience for this course is for anyone who has to deal with customers face to face or on the telephone...

...skills to break down communication barriers and respond to the needs of the caller in an engaging manner. First impressions count. This course is designed...

...group discussion and role-play. Delegates will acquire an understanding of fundamental telesales skills required for effective and successful selling by telephone...

...styles on the ability to persuade and influence others, and it helps participants to develop powerful techniques that work. Level This course is designed...

...Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling... Learn about: Telephone Skills...

...quality service to all contacts. The course recognises that to maintain high standards people working on the telephone need to be monitored...

...receiving end of telephone calls from customers and clients. Sales, customer service and call centre staff - and any other staff who are regularly on...

...both internal and external - more effectively Content: The advantages and disadvantages of using the phone at work Key telephone skills - listening efficiency levels...

...their own responses to keep interactions adult and productive.*Manage an angry customer. Suitable for: The audience for this course is anyone who deals...

...while keeping your cool. What will I be learning? The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...is expected of them in terms of product knowledge. This course recognises the importance of providing support in the first few weeks of a new employee’s job role...

...customers* Developing a personal Action Plan. Suitable for: Aimed at anyone who regularly has contact with the Company's customers or members of the public...

...in their area of practice. Successful completion of this course allows you to progress to higher level qualifications. ABA Training offer the highest quality...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...customer service and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal...

...And there's the problem Your potential customers are now receiving more calls than ever before, trying to sell them everything from advertising space...