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Telephone Skills courses
- Short course
- Online
- Intermediate
- Different dates available
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
- Different dates available
...in this course to help improve the role of your business’ customer services. On receiving your request an academic officer from the course will call you... Learn about: Goal Setting, Phone Etiquette, Types of Questions...
- Course
- Online
- Different dates available
- 1 Year
...A call centre agent is a person who handles incoming or outgoing customer calls for a business . The course helps you to train your agent so that... Learn about: Sales by Phone, Communication techniques, Telephone Communication...
- NVQ
- Rusper
...2 Customer Service NVQ has been developed from the National Occupational Standards produced by the Institute of Customer Service, the national standard...
- NVQ
- Coalville
- 12 Months
...are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality...
- NVQ
- Inhouse
- 8 Months
...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...
- NVQ
- Huntingdon
- 12 Months
...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...
- NVQ
- Appleby-in-westmorland
...Examples could be the travel industry, leisure industry or reception work. The Level 2 qualification is suitable for you if, as part of your job role...
- NVQ
- Crawley
...F2 Follow the rules to deliver customer service Here are some examples of the units that you may cover in your qualification, more options are availiable... Learn about: Customer Service...
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...This Level 2 NVQ Diploma in Business & Administration is designed for learners who need to develop or consolidate their skills. Units: Units typically include... Learn about: Customer Service Skills, Customer Service...
- Course
- Glasgow
- Different dates available
...For more information on the framework Two Standard Grades at Credit Level, one of which must be English. Personal experience. NC Media... Learn about: Television Production...
- NVQ
- Belfast City
...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working...
- Course
- Blended in Belfast City
- 80h
...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...
- NVQ
- Rusper
...Standards produced by the Institute of Customer Service, the national standard setting body for this occupational area: The aim of this qualification...
- NVQ
- Broadstairs
- Different dates available
...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification... Learn about: Call Centre, Customer Care, Customer Service Skills...
- NVQ
- Inhouse
- 8 Months
...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 1 Day
...Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their... Learn about: Telephone Skills, Assertiveness Training, Confidence Training...
...Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their... Learn about: Telephone Skills, Assertiveness Training, Confidence Training...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
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- Course
- Online
- Different dates available
- 1 Day
...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Telephone Skills, English Language, Time management...
...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Telephone Skills, English Language, Time management...
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Negotiation Skills, Customer Care, Collections Management...
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Negotiation Skills, Customer Care, Collections Management...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | → see all
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Online
- Different dates available
...you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve... Learn about: Skills and Training, Communication Skills, Office IT...
- Short course
- London
- 1 Day
...their telephone communication skills using state-of-the-art telephone coaching equipment. Who is it for A highly practical course for any frontline staff...
- Training
- Londonand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Southampton, Reading, Garforth, Woking, Brentwood ...
- 1 Day
...To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher course...
- Short course
- Coventry
- 1 Day
...or on the telephone. On the telephone they are particularly important because as far as the caller is concerned the voice on the telephone is the organisation...