Telephone Skills courses

...telephone skills training programme is designed and delivered to your content, level and duration needs. This is a custom-designed workshop that is designed...

...This initiative aims to empower human resources with exceptional customer support capabilities and furnish business owners/managers with essential knowledge... Learn about: Customer satisfaction, Customer Care, Customer Service...

...techniques course and is targeted for people who have been performing the role of a Customer Service / Sales advisor for a period of time. The course recognises...

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations...

...FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding of the techniques and issues...

...understanding and skills to a national occupation level required by employers, thus proving competency in their job role. Learners can progress from... Learn about: Customer Service, Customer Service Skills, Effective Communication...

...sales and communications. Quality and continuous customer service is an essential element for developing relationships with clients. Professional telephone...

...skills you'll need to promote your organisation's products or services. You will also be shown how to deal with objections and turn complaints into opportunities...

...fitting nicely around the working day (or night!). The courses are excellent value for money and provide all the skllls and information that a learner needs...

...This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed...

...A measure of the efficiency of the credit department directly related to speed of collection, and its effect on the business. The Ideal Credit Controller...

...or external (clients and the general public). You will learn to develop your telephone skills so that the image you portray reflects the professionalism of your organisation...

...Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR ABC Training Solutions come to you! We do not deliver PUBLIC courses... Learn about: Telephone management, Telephone answering, Assertive Behaviour...

...units plus a choice of five from the options stated. Mandatory units The following two core units are compulsory covering the areas essential for success in this...

...telephone collection experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar. Course review...

...the telephone when receiving income and making calls.By the end of this course candidates will be able to:- Describe how to make a positive first impression...

...Benefits · Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role...

...concepts products or services Timing and duration of calls Handling incoming calls Transferring or calling back Telephone behaviour Awkward callers...

...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...

...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet. This course covers...