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Telephone Skills courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: First Impressions, Correct Vocabulary, Handling Complaints...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Customer relationship, Excellent Customer Care, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Care Skills, Customer Care, Customer Service Skills...
- NVQ
- Inhouse
...It is suitable for candidates working in any sector, including Finance, Telecommunications, Retail, Manufacturing, Public Services, Logistics...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...build relationships and communicate more effectively. Anyone who needs to improve on the way they communicate with others i.e. friends, colleagues or clients...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level 1 or similar...
- Training
- London
...adapted to clients markets. Cultural Training for Off-Shore Call Centres Outsourcing to an off-shore call centre requires total confidence that the...
- NVQ
- Online
...requests and problems Developing personal performance through delivering Customer Services Promoting additional products and services to customers Living...
- Course
- Watford
...CUSTOMER CARE Your salon success relies on growing your customer base, and this workshop will highlight the key areas to improve, from reception to the quality of the service...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level...
- Training
- Inhouse
- 1 Day
...the basic product/service is often far from unique. Why does a customer choose to use a supplier in preference to another? What makes customer/clients return?...
- Short course
- (Coventry)
- 1 Day
...to gain more 'qualified' appointments with prospects who genuinely want to meet you and hear what impact your product or service can have on their business...
- Course
- Inhouse
...throughout the UK, at our training venue or at an independent location, convenient to you Private course at your company office throughout the...
- NVQ
- Inhouse
...Experienced employees, who wish to have their competency recognised and gain certification. New employees who have undergone basic training and are...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Short course
- Birmingham
- 1 Day
...influencing and negotiation as skills that work differently for each individual.Lets face it there are times when all of us need to get other people...
- Course
- Inhouse
...call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel...
- Vocational qualification
- Paignton
...while keeping your cool. What will I be learning? The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls...
- Training
- Northampton
- 1 Day
...The phenomenal growth of Call Centres in the UK has presented a multitude of new challenges to organisations that handle customer service, telemarketing...
- Course
- Online
- Intermediate
- Different dates available
...Progress through the six hours of course content to learn all you need to know about consistently achieving sales on the telephone. Start with an introduction... Learn about: Sales Training...
- Course
- London
...Problem Solve Communicate Set Monitoring Levels Achieve Measurable Results... Learn about: Skills and Training...
- Course
- Leeds
...from picking up the phone or closing the sale in order to avoid rejection or failure, so that they can expand their comfort zones and overcome...
- Training
- Sunderland
- Beginner
- Different dates available
...evaluation forms 2 Understanding the Talk Types of Sales Common Sales Approaches Glossary of Common Terms 3 Getting Prepared to Make the Call Identifying... Learn about: Sales calls, Sales Talk, Sales Deal...