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Telephone Skills courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Handling Complaints, First Impressions, Correct Vocabulary...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Customer Retention, Customer Care, Excellent Customer Care...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Retention Strategy, Customer Service, Customer Retention...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level 1 or similar...
- Training
- London
...adapted to clients markets. Cultural Training for Off-Shore Call Centres Outsourcing to an off-shore call centre requires total confidence that the...
- NVQ
- Online
...requests and problems Developing personal performance through delivering Customer Services Promoting additional products and services to customers Living...
- Course
- Watford
...CUSTOMER CARE Your salon success relies on growing your customer base, and this workshop will highlight the key areas to improve, from reception to the quality of the service...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level...
- Training
- Inhouse
- 1 Day
...the basic product/service is often far from unique. Why does a customer choose to use a supplier in preference to another? What makes customer/clients return?...
- Short course
- (Coventry)
- 1 Day
...to gain more 'qualified' appointments with prospects who genuinely want to meet you and hear what impact your product or service can have on their business...
- Course
- Inhouse
...throughout the UK, at our training venue or at an independent location, convenient to you Private course at your company office throughout the...
- NVQ
- Inhouse
...Experienced employees, who wish to have their competency recognised and gain certification. New employees who have undergone basic training and are...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Short course
- Birmingham
- 1 Day
...influencing and negotiation as skills that work differently for each individual.Lets face it there are times when all of us need to get other people...
- Course
- Inhouse
...call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel...
- Vocational qualification
- Paignton
...while keeping your cool. What will I be learning? The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls...
- Training
- Northampton
- 1 Day
...The phenomenal growth of Call Centres in the UK has presented a multitude of new challenges to organisations that handle customer service, telemarketing...
- Course
- Online
- Intermediate
- Different dates available
...Progress through the six hours of course content to learn all you need to know about consistently achieving sales on the telephone. Start with an introduction... Learn about: Sales Training...
- Course
- London
...Problem Solve Communicate Set Monitoring Levels Achieve Measurable Results... Learn about: Skills and Training...
- Course
- Leeds
...from picking up the phone or closing the sale in order to avoid rejection or failure, so that they can expand their comfort zones and overcome...
- Course
- Harpenden
- 3 Days
...Senior call handlers, team leaders / supervisors and managers. Outstanding call centre management Overview Call centre management is a demanding...
- Course
- Sudbury
...or just with your own people, you will find this training an invaluable tool to project the right image. How does it work We can offer bespoke courses for all levels of management...
- Course
- Sandbach
...and Objectives Introduction and 'Icebreaker'. An opportunity to share your current level of experience and knowledge regarding CUSTOMER CARE and to...